Fly.Cool
Verified Business
|1.7|271 Reviews (last 12 months)|Responds in 23h 58m
Fly.Cool
Verified Business
|1.7
271 Reviews (last 12 months)
Responds in 23h 58m
Scores reflect the Overall AI Score for each category
Fly.Cool
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Fly.Cool is described as an internet provider where signup is easy but post-sale support collapses. Customers repeatedly cite the Zoe chatbot, unanswered WhatsApp and emails, missing refunds, and prolonged outages. A small minority highlight named agents like Christopher and Nicholas as exceptions in an otherwise frustrating experience that drives many to consider switching providers.
Replied to 82% of negative reviews
Reply time on negative reviews: 26h 4m
TrustIndex
3
Ranking
#32
in Fibre & Broadband
Reply Time
23h 58m
NPS Score
-74
Recommended: Unlikely
Replied to 82% of negative reviews
Reply time on negative reviews: 26h 4m
Sep '25 - Aug '26
Based on recent customer reviews, Fly.Cool is described as an internet provider where signup is easy but post-sale support collapses. Customers repeatedly cite the Zoe chatbot, unanswered WhatsApp and emails, missing refunds, and prolonged outages. A small minority highlight named agents like Christopher and Nicholas as exceptions in an otherwise frustrating experience that drives many to consider switching providers.
The most common complaint about Fly.Cool, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Communication & Responsiveness (1.0) is the most damaging theme. Customers describe the Zoe chatbot as useless, WhatsApp messages going days without reply, ignored emails, no contact phone number, and repeated promises of live agent transfer that never materialise.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2026
Dear Fly.cool Support, Name and surname: Thabang Masipa. SN number: ***3AC2F16B6. Email: ***. I am formally complaining about ongoing connectivity and speed issues that have continued for more than a month. The router has been replaced three times, technicians have come more than four times, and I have done more than 10 to 15 reboots, yet the service still fails after supposed fixes. Your records show repeated tickets, including ***6, ***1, and ***1, with repeated 24 to 72 hour timelines, but no durable resolution. Vuma technicians also have done work outside of the premises, yet stability has not improved. Please escalate this to a senior technical team, provide a single point of contact, and confirm a firm plan and timeline. If this is not resolved within a reasonable period, I will have no choice but to consider cancelling your service. Sincerely, Thabang Masipa
1 reviews | Active since May 2026
Dear Fly.cool Support, Name and surname: Thabang Masipa. SN number: ***3AC2F16B6. Email: ***. I am formally complaining about ongoing connectivity and speed issues that have continued for more than a month. The router has been replaced three times, technicians have come more than four times, and I have done more than 10 to 15 reboots, yet the service still fails after supposed fixes. Your records show repeated tickets, including ***6, ***1, and ***1, with repeated 24 to 72 hour timelines, but no durable resolution. Vuma technicians also have done work outside of the premises, yet stability has not improved. Please escalate this to a senior technical team, provide a single point of contact, and confirm a firm plan and timeline. If this is not resolved within a reasonable period, I will have no choice but to consider cancelling your service. Sincerely, Thabang Masipa
1 reviews | Active since May 2026
I don't know how to really describe your services. Pathetic or shoddy, I asked if my debit date could be revised from 26 to the 01 of every month, I was told they would do that, today they terminate the account, I have tried to ask them to reconnect they said I should reboot for 15 minutes of which I did from 7 in the morning, this is 2pm nothing has been done I have sent countless emails, WhatsApp chat with your rebot. What kind of service is this you are really inconveniencing me
1 reviews | Active since May 2026
I don't know how to really describe your services. Pathetic or shoddy, I asked if my debit date could be revised from 26 to the 01 of every month, I was told they would do that, today they terminate the account, I have tried to ask them to reconnect they said I should reboot for 15 minutes of which I did from 7 in the morning, this is 2pm nothing has been done I have sent countless emails, WhatsApp chat with your rebot. What kind of service is this you are really inconveniencing me
1 reviews | Active since May 2026
I would like to write a review about Fly.Cool Good day I used another service provider before and had so much trouble with trying to reach them if I had a problem of any kind I canceled them and join Flycool and eversince I'm a flycool costomer I'm am very satisfied with their service since day 1 and I like to recommend my neighbors and family to use Flycool Thanks for your great service Flycool You're the best ❤️❤️❤️
1 reviews | Active since May 2026
I would like to write a review about Fly.Cool Good day I used another service provider before and had so much trouble with trying to reach them if I had a problem of any kind I canceled them and join Flycool and eversince I'm a flycool costomer I'm am very satisfied with their service since day 1 and I like to recommend my neighbors and family to use Flycool Thanks for your great service Flycool You're the best ❤️❤️❤️
1 reviews | Active since Apr 2023
fly.cool is the worst ISP ever. The only communication to them is through whatts app or email. On whatts app they can't assist me with the help I need. On emails they don't respond. I have sent them an email on the 11th of May and up to now no response and it's not the 1st time. It is so frustrating I feel like cancelling my contract with them. They don't even deserve that 1 star
1 reviews | Active since Apr 2023
fly.cool is the worst ISP ever. The only communication to them is through whatts app or email. On whatts app they can't assist me with the help I need. On emails they don't respond. I have sent them an email on the 11th of May and up to now no response and it's not the 1st time. It is so frustrating I feel like cancelling my contract with them. They don't even deserve that 1 star
1 reviews | Active since Jan 2017
I am writing to express my disappointment with the service I have received from your company. Unfortunately, my experience with Fly Cool has been extremely frustrating. The level of service and communication has been poor, and I feel that my concerns have not been handled with the professionalism and urgency they deserve. As a customer, I expected reliable service, prompt assistance, and clear communication. Instead, I have experienced unnecessary delays and a lack of support, which has caused significant inconvenience. I kindly request that this matter be investigated and that a satisfactory resolution be provided as soon as possible. I hope you will take this complaint seriously and use it as an opportunity to improve your customer service. They don’t know what they are doing . I have never seen people as useless and dumb as the ones working at fly.cool They also lack understanding and empathy Kind regards, Siphesihle Limba
1 reviews | Active since Jan 2017
I am writing to express my disappointment with the service I have received from your company. Unfortunately, my experience with Fly Cool has been extremely frustrating. The level of service and communication has been poor, and I feel that my concerns have not been handled with the professionalism and urgency they deserve. As a customer, I expected reliable service, prompt assistance, and clear communication. Instead, I have experienced unnecessary delays and a lack of support, which has caused significant inconvenience. I kindly request that this matter be investigated and that a satisfactory resolution be provided as soon as possible. I hope you will take this complaint seriously and use it as an opportunity to improve your customer service. They don’t know what they are doing . I have never seen people as useless and dumb as the ones working at fly.cool They also lack understanding and empathy Kind regards, Siphesihle Limba
Fly.Cool scores 1.3 out of 5 on Hellopeter's AI analysis of service quality in Fibre & Broadband, compared to the Fibre & Broadband industry average of 1.9. Their strongest theme is Installation & Setup (1.6); their weakest is Communication (0.9). The top AI-rated Fibre & Broadband business on Hellopeter is Atomic Access (4.9). How is the AI Score calculated? →
Fly.Cool has a TrustIndex of 3 out of 10 on Hellopeter, based on 271 reviews in the last 12 months. They reply to 82% of negative reviews, typically within 26 hours 4 min. Hellopeter has tracked Fly.Cool across 2,153 total reviews. How is the TrustIndex calculated? →