Fly.Cool

Based on recent customer reviews, Fly.Cool is described as an internet provider where signup is easy but post-sale support collapses. Customers repeatedly cite the Zoe chatbot, unanswered WhatsApp and emails, missing refunds, and prolonged outages. A small minority highlight named agents like Christopher and Nicholas as exceptions in an otherwise frustrating experience that drives many to consider switching providers.

The most common complaint about Fly.Cool, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Communication & Responsiveness (1.0) is the most damaging theme. Customers describe the Zoe chatbot as useless, WhatsApp messages going days without reply, ignored emails, no contact phone number, and repeated promises of live agent transfer that never materialise.

Fly.Cool scores 1.3 out of 5 on Hellopeter's AI analysis of service quality in Fibre & Broadband, compared to the Fibre & Broadband industry average of 1.9. Their strongest theme is Installation & Setup (1.6); their weakest is Communication (0.9). The top AI-rated Fibre & Broadband business on Hellopeter is Atomic Access (4.9). How is the AI Score calculated? →

Fly.Cool has a TrustIndex of 3.3 out of 10 on Hellopeter, based on 344 reviews in the last 12 months. They reply to 86% of negative reviews, typically within 22 hours 42 min. Hellopeter has tracked Fly.Cool across 2,153 total reviews. How is the TrustIndex calculated? →