M
Maxine J
Active since Feb 2023
29
Reviews
0
Industries
Reviews
29 reviews2 months ago
Disney+ Review – Frustrating App Performance
I’ve been having constant problems with the Disney+ app. Not only can I not watch any of the content I’ve downloaded, which defeats the whole purpose of downloading, but the app also buffers excessively even when streaming. This makes using Disney+ extremely frustrating, especially when trying to watch something offline or without interruptions. The app clearly needs major improvements to make downloads functional and streaming smooth. Overall, very disappointed with the experience.
0 replies
2 months ago
Disappointed with Service
We’ve been experiencing ongoing connectivity issues with Vumatel fiber for the past few weeks. A technician came out last week, but the problems persist, internal lags or no internet at all. We are paying for a service that is down for most of the day, which is extremely frustrating. Yesterday, we had to reboot our router multiple times just to get any semblance of connection. I spent over an hour trying to reach an agent, which was stressful and unproductive. While I understand that customer support can get busy, Vumatel really needs to upgrade its network reliability. It’s unacceptable to pay for a service that we can hardly use. Overall, I’m extremely disappointed and hope Vumatel addresses these issues soon.
901 replies
5 months ago
Poor internet service/ lack of support and communication
Ongoing WiFi Outage With No Support or Communication Message: My WiFi has been off since around 5am this morning. I contacted Vuma just after 7am, and since then I have been unable to reach a chat agent or get through on their phone line. This is extremely frustrating because I pay for this service every month and still get charged regardless of downtime. If this was planned maintenance, customers should have been informed in advance. Instead, there has been absolutely no communication. Prices keep increasing while service quality keeps decreasing — this is unacceptable. I expect to be reimbursed for the downtime and for Vuma to urgently improve their customer support and communication.
106 replies
6 months ago
Lack of communication/ poor customer service
I’m extremely disappointed with TymeBank’s customer service. They never respond to emails, and their so-called toll-free number isn’t actually free. It’s unacceptable and frustrating that a bank makes it so difficult for customers to get help. This lack of support is inexcusable. I m changing my bank as well as my mother and husband. I have been better supported by Capitec.
497 replies
6 months ago
Misinformed/ unprofessional
I am writing to formally raise a concern regarding my debit order and the payment arrangement I made earlier this week. On Tuesday, I spoke with one of your DMC chat agents via WhatsApp, who assisted me in setting up a payment holiday. After providing all my details, she confirmed that the arrangement had been successfully processed and that my debit order, originally scheduled for 30 October 2025, would be moved to 30 November 2025. She even sent me a screenshot and a confirmation link as proof. However, on 30 October, DMC still attempted to process the debit order. The transaction was unsuccessful due to insufficient funds — as I had mentioned during my earlier conversation, I was hospitalized for most of September, received reduced pay, and therefore did not have sufficient funds available. This was precisely why I requested the payment holiday. After noticing the debit attempt, I contacted DMC again via chat. The agents I spoke with confirmed that the payment holiday was indeed in place and reassured me that the debit attempt was a system error that would not affect my credit score. They also assured me that no further debit attempts would be made. Unfortunately, this morning I woke up to see another debit attempt by DMC, which has now caused additional bank charges and worsened my financial position. This situation is extremely frustrating as I was misinformed twice, and despite assurances that my payment holiday was approved, debit attempts continued. I respectfully request that this matter be urgently investigated and corrected. Please ensure that: 1. My payment holiday remains in place as initially agreed. 2. No further debit attempts are made before 30 November 2025. Please confirm once this has been resolved in writing. Kind regards,
0 replies
9 months ago
Average bank
Tymebank used to be amazing when they had the Early pay access, it made them stand out. Now it's just a regular bank. They have no ATMs or Branches when one has an issue. I am going back to Capitec.
53 replies
10 months ago
**** Alert
Please be aware of this potential ****. I’ve recently received calls from agents claiming to be from Platinum Life, telling me I’ve been nominated to receive a gift as part of a cancer awareness campaign. They said a former colleague of mine, Nikita, a QA at IGT Solutions, had nominated me. However, during the call, they asked for a concerning amount of personal information — including my ID number, home address, email address, where I work, and even my income. If this were genuinely about a gift, there would be no reason to request such sensitive details. I’ve received two calls so far and disconnected both times. The latest call came from this number: +27 77 098 7327. Please stay vigilant and avoid sharing your personal information over the phone with unknown callers.
106 replies
10 months ago
Poor service
I made a payment arrangement with DMC, and it was confirmed that I would only be paying an agreed amount starting at the end of this month. It was also confirmed that the current DebiCheck mandates — which were automatically loaded onto my TymeBank app by DMC without my consent — would be cancelled. I even received written confirmation of the new arrangement, yet it still hasn’t been updated. DMC continues to load their own DebiChecks for the 12th and 28th, despite knowing that I get paid on the last day of the month. Not only will these debit orders bounce, but I’ll also be charged unnecessary fees by my bank. This has become extremely frustrating, and despite several emails where I’ve been told the matter was escalated, nothing has been resolved. If this is not sorted out immediately, I will be closing my bank account and taking this matter further.
106 replies
10 months ago
Cancel DebiCheck
I have sent emails to this company to request for my DebiCheck to be cancelled, after I paid my account in full beginning of this month. There had been no response. The lack of communication is pedantic. I will not be overpaying an account I am not planning on using in the next few months. My debt has been paid. If more money is taken I will take further steps with this company, that will be considered as theft. I want a paid up letter as well. I am appalled by the lack of customer service or communication from outside Collector, Easton-Berry. They are quick to set up the debit orders and take your money, yet can't respond when you want your things cancelled.
159 replies
12 months ago
Horrible service
This morning my mother went to the council office in Lentergeur to pay our water bill. We get told to pay before the 7th however never get a water bill before that time in the post. The staff usually check on the system for her and then she makes the payment. Last month, she did the same, because no bill was received she went to the council office and asked the male cashier for the amount and he gave it and proceeded with the payment. This morning my mother stood in a long queue, yet again no bill received, eventually it was her turn and she was told by the female cashier, they are not allowed to give the amount and my mother must have her ID to make a payment, to not only my mother's surprise but many people waiting in queue as well. This last refused to give the bill amount and take the payment. My mother who is elderly walked to and fro, we live in Woodlands, this was quite a distance. The previous cashier's never asked for an ID to be provided. They simply just assisted. If the payment policy changed we were not made aware. The City of Cape Town are quick to switch people's water off yet refuse to take payments from individuals who actually want to pay. This is despicable service. My mother was very upset and still is. The COCT need to get their house in order, we pay our bills and taxes to get treatment like this? Disgusting to say the least.
0 replies
Review Distribution
5 Star
7 (24.137931034482758%)
4 Star
1 (3.4482758620689653%)
3 Star
1 (3.4482758620689653%)
2 Star
0 (0%)
1 Star
20 (68.96551724137932%)