Not a happy client

Dear Fly.cool Support,

Name and surname: Thabang Masipa. SN number: ***3AC2F16B6. Email: ***.

I am formally complaining about ongoing connectivity and speed issues that have continued for more than a month. The router has been replaced three times, technicians have come more than four times, and I have done more than 10 to 15 reboots, yet the service still fails after supposed fixes.

Your records show repeated tickets, including ***6, ***1, and ***1, with repeated 24 to 72 hour timelines, but no durable resolution. Vuma technicians also have done work outside of the premises, yet stability has not improved.

Please escalate this to a senior technical team, provide a single point of contact, and confirm a firm plan and timeline. If this is not resolved within a reasonable period, I will have no choice but to consider cancelling your service.

Sincerely, Thabang Masipa