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Thabang M

Active since May 2026

3

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3 reviews

2 months ago

Not a happy client

Dear Vuma Support, Name and surname: Thabang Masipa. SN number: ***3AC2F16B6. Email: ***. I am formally complaining about ongoing connectivity and speed issues on the Fly.cool network running over Vuma infrastructure for more than a month. The router has been replaced three times, technicians have come more than four times, and I have done more than 10 to 15 reboots, yet the service still fails after supposed fixes. Tickets, including ***6, ***1, and ***1, have been logged via the ISP, but there has been no durable resolution. Vuma technicians have also done work outside of the premises, yet stability has not improved. Please escalate this to a senior technical team, provide a single point of contact, and confirm a firm plan and timeline. If this is not resolved within a reasonable period, I will have no choice but to consider cancelling the service. Sincerely, Thabang Masipa

2 replies

2 months ago

Not a happy client

Dear Fly.cool Support, Name and surname: Thabang Masipa. SN number: ***3AC2F16B6. Email: ***. I am formally complaining about ongoing connectivity and speed issues that have continued for more than a month. The router has been replaced three times, technicians have come more than four times, and I have done more than 10 to 15 reboots, yet the service still fails after supposed fixes. Your records show repeated tickets, including ***6, ***1, and ***1, with repeated 24 to 72 hour timelines, but no durable resolution. Vuma technicians also have done work outside of the premises, yet stability has not improved. Please escalate this to a senior technical team, provide a single point of contact, and confirm a firm plan and timeline. If this is not resolved within a reasonable period, I will have no choice but to consider cancelling your service. Sincerely, Thabang Masipa

1 reply

3 months ago

Ongoing Fibre Connectivity Issues and Poor Support Response

Good day, I would like to express my dissatisfaction with the service I have received since joining. I have been reporting the same issue on a weekly basis, namely slow internet speeds or no internet connectivity at all. This has become extremely frustrating, especially because the issue has still not been resolved permanently. What makes the situation even more frustrating is the WhatsApp support platform, where it can take up to two days to receive a response. I am usually not someone who complains, but this has now become too much. I rely on fibre for work, and these ongoing connectivity issues are now affecting my productivity. I would appreciate it if my network issue could be investigated properly and resolved permanently as a matter of urgency. I hope someone from the company will take ownership of this matter and provide urgent feedback and a lasting solution. Kind regards, Thabang Masipa

4 replies

Review Distribution

5 Star

0 (0%)

4 Star

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3 Star

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2 Star

0 (0%)

1 Star

3 (100%)

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