Fonechoice
Claimed Business
|1|1 Reviews (last 12 months)|This business does not respond to reviews
Fonechoice
Claimed Business
|1
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1|1 Reviews
Jul '25 - Jun '26
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLM
Lerato M
1 reviews | Active since Jan 2020
11 Mar 2026, 18:35
D/o ****
I am really not happy with your service. you keep on trying to debit from my account when i have already paid and its causing me charges please credit note the late payment fee that was charged i paid with easy pay twice instead you did a mess from my account. Kindly amend accordingly.
Helpful (0)
|Replies (0)LM
Lerato M
1 reviews | Active since Jan 2020
11 Mar 2026, 18:35
D/o ****
I am really not happy with your service. you keep on trying to debit from my account when i have already paid and its causing me charges please credit note the late payment fee that was charged i paid with easy pay twice instead you did a mess from my account. Kindly amend accordingly.
0
Replies (0)TT
Thendo T
1 reviews | Active since Jan 2020
21 May 2023, 08:45
Don’t choose fonechoice for your gadgets.
Horrible service. Bought a laptop in April 2021, returned it for repairs in June and they brought it back with same problem. Returned it again in September and they brought another laptop (diff brand) saying it’s the replacement. 2 months later I see the statement reflecting that I’m now paying for 2 laptops. I called the manager and they said they investigating. I sent back that laptop since I did not order it and I’m stil paying for 2 laptops that I don’t have in my possession and they stil investigating in 2023.
Helpful (0)
|Replies (0)TT
Thendo T
1 reviews | Active since Jan 2020
21 May 2023, 08:45
Don’t choose fonechoice for your gadgets.
Horrible service. Bought a laptop in April 2021, returned it for repairs in June and they brought it back with same problem. Returned it again in September and they brought another laptop (diff brand) saying it’s the replacement. 2 months later I see the statement reflecting that I’m now paying for 2 laptops. I called the manager and they said they investigating. I sent back that laptop since I did not order it and I’m stil paying for 2 laptops that I don’t have in my possession and they stil investigating in 2023.
0
Replies (0)NM
Nomfusi M
1 reviews | Active since Jan 2020
3 Jan 2023, 13:42
Laptop
I bought a laptop in February 2022 on the 04 April 2022 the laptop was returned to homechoice and it was booked for repairs Today is the 03 January 2023 I am paying for the second hand laptop they have sold me. Called the call centre and their agent are so called no solutions Ordered the laptop for my son who was starting the college in 2022 my boy studied without the laptop the whole year It's been 9 months of me paying for the laptop All I need from you guys is to cancel the account because I no longer need the laptop I have ordered from hifi corporation and theirs is working fine Went to branches several times no one seemed to be interested Called the call centre your agents are very arrogant You guys are ripping me off I just lost my husband. I am an unemployed widow what must I do My credit record is gonna be affected if I just don't pay Can you cancel this and stop taking my money it's 9 months later now yhooo
Helpful (0)
|Replies (0)NM
Nomfusi M
1 reviews | Active since Jan 2020
3 Jan 2023, 13:42
Laptop
I bought a laptop in February 2022 on the 04 April 2022 the laptop was returned to homechoice and it was booked for repairs Today is the 03 January 2023 I am paying for the second hand laptop they have sold me. Called the call centre and their agent are so called no solutions Ordered the laptop for my son who was starting the college in 2022 my boy studied without the laptop the whole year It's been 9 months of me paying for the laptop All I need from you guys is to cancel the account because I no longer need the laptop I have ordered from hifi corporation and theirs is working fine Went to branches several times no one seemed to be interested Called the call centre your agents are very arrogant You guys are ripping me off I just lost my husband. I am an unemployed widow what must I do My credit record is gonna be affected if I just don't pay Can you cancel this and stop taking my money it's 9 months later now yhooo
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
28 Oct 2022, 11:08
Paid double
I phoned FoneChoice on September 2022 to find out if i have outstanding balance, i was told to pay R256 which i was not supposed to pay. Instead that R256. 45 was mine . I called again the next day the lady who assisted me said they will refund me 256.45 and i asked her about the one i paid cash deposit at Fnb, she said i must send proof of payment, i sent proof of payment then i was told they can't refund me. They referred me to Zameka, she send me email telling me she can not refund me because the money is not showing on my statement she only refunded the 1 she saw, at least if she said let me go an check our account(the one i made deposit) i will come back to you that was something.. So iam not happy about the service i received because they were sending me from pillar to post as if i don't know what im talking about. If i am not refunded by the end of this month I will take the matter to ombudsman office
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
28 Oct 2022, 11:08
Paid double
I phoned FoneChoice on September 2022 to find out if i have outstanding balance, i was told to pay R256 which i was not supposed to pay. Instead that R256. 45 was mine . I called again the next day the lady who assisted me said they will refund me 256.45 and i asked her about the one i paid cash deposit at Fnb, she said i must send proof of payment, i sent proof of payment then i was told they can't refund me. They referred me to Zameka, she send me email telling me she can not refund me because the money is not showing on my statement she only refunded the 1 she saw, at least if she said let me go an check our account(the one i made deposit) i will come back to you that was something.. So iam not happy about the service i received because they were sending me from pillar to post as if i don't know what im talking about. If i am not refunded by the end of this month I will take the matter to ombudsman office
0
Replies (0)TM
Theo M
1 reviews | Active since Jan 2020
2 Oct 2022, 07:25
Do not take any credit from fonechoice they crooks, they always debit my money but they put my account in areas.
I have an up to date account payment at fonechoice but when I checked my clear score it showed that my fonechoice account is in areas. As a result my credit score dropped by 27 points. There is no month that I skipped payment I pay via debit order every month. When I called them the phone was answered by a lady by the name of Asavela and she hung up on me while I was still asking her how is it possible that my account is in areas because even this month I paid. I even ask her why is my account still not paid up by September 2022 but in May 2022 my balance was R 2190 and I pay R 757 every month.
Helpful (0)
|Replies (0)TM
Theo M
1 reviews | Active since Jan 2020
2 Oct 2022, 07:25
Do not take any credit from fonechoice they crooks, they always debit my money but they put my account in areas.
I have an up to date account payment at fonechoice but when I checked my clear score it showed that my fonechoice account is in areas. As a result my credit score dropped by 27 points. There is no month that I skipped payment I pay via debit order every month. When I called them the phone was answered by a lady by the name of Asavela and she hung up on me while I was still asking her how is it possible that my account is in areas because even this month I paid. I even ask her why is my account still not paid up by September 2022 but in May 2022 my balance was R 2190 and I pay R 757 every month.
0
Replies (0)FF
Fegadrian F
1 reviews | Active since Jan 2020
28 Sept 2022, 13:05
Bad company
The consultant contacted me informing me to only pay this amount and the account will be paid in full, I request paid up letter and the recording of the day I was inform about the last payment they keep on telling me there is still an outstanding amount to be paid.
Helpful (0)
|Replies (0)FF
Fegadrian F
1 reviews | Active since Jan 2020
28 Sept 2022, 13:05
Bad company
The consultant contacted me informing me to only pay this amount and the account will be paid in full, I request paid up letter and the recording of the day I was inform about the last payment they keep on telling me there is still an outstanding amount to be paid.
0
Replies (0)SK
Siphiwe K
1 reviews | Active since Jan 2020
22 Sept 2022, 19:04
Homechoice cellphone Insurance
I bought a cellphone at home choice and it was insured by them now the phone is lost and the claim was successfully approved but they don't wanna give me another phone or my premiums back,this is the 3rd month waiting I need help please.
Helpful (0)
|Replies (0)SK
Siphiwe K
1 reviews | Active since Jan 2020
22 Sept 2022, 19:04
Homechoice cellphone Insurance
I bought a cellphone at home choice and it was insured by them now the phone is lost and the claim was successfully approved but they don't wanna give me another phone or my premiums back,this is the 3rd month waiting I need help please.
0
Replies (0)AA
Anthea A
1 reviews | Active since Jan 2020
22 Jun 2022, 06:57
Up until today i still haven't received any response from Homechoice/Fonechoice - why should i pay for something that i do not have in my posession?
Good day, With reference to the above subject. I purchased a Huawei Nova Y60 64 G DS Smartphone Black Product code: 824228 On the 19th February 2022 . On the 21st February 2022 I received an sms confirming that the order was packed and will be delivered by courier. On the 24th February the parcel PFS71479209 was delivered to me. Not even having the cellphone 1 month, the device just went dead and I was not even able to switch it on by the power button. I contacted Homechoice to make them aware of the incident in the 29th March 2022 where an sms was received quoting ‘ Thank you for booking your Huawei HUANOVAY60BLA in at 3G Mobile. Your reference number is RLR116895 with serial 868924055841854’ 5th April 2022 – sms received – Thank you for R300 payment 6th April 2022 – sms received – Thank you for R22.57 payment – With reference to this, I never gave Homechoice/Fonechoice permission to debit my account as I prefer to pay my account self every month why this was done no one could explain to me, so please cancel this debit with immediate effect? 8th April 2022 – sms received – Dear Anthea, your Huawei HUANOVAY60BLA was collected by the couriers and is on route to the repair centre. Your reference number is RLR117205 with serial 868924055841854 11th April 2022 – sms received - Dear Anthea, your Huawei HUANOVAY60BLA has been received at the repair centre and is queued for assessment. Your reference number is RLR117205 with serial 868924055841854 20th April 2022 – sms received – Dear Anthea, your Huawei HUANOVAY60BLA was handed over to courier for delivery, Ref No. RLR117205 Serial Number 868924055841854 21st April 2022 – call received from RAM Couriers asking whether I am at home as they need to deliver the repaired phoned to me and I advised that lady that they can return the phone to Homechoice as I have cancelled the order due to the fact that a brand new cellphone ( which according to me was a manufacturer fault) had to be repaired instead of homechoice providing me with a brand new cellphone, and she asked me whether I notified Homechoice that I no longer wanted the cellphone and I confirmed yes. This was then the last time I heard from RAM Couriers. ALSO JUST SO YOU GUYS KNOW – I WAS NEVER CONTACTED BY ANYONE FROM THE REPAIR CENTRE NOTIFYING ME WHAT THE PROBLEM WITH THE CELLPHONE WAS! 6th May 2022 – sms received – Thank you for the R23.55 homechoice payment – via debit order – I never approved this – please can this debit order be cancelled? Then, I contacted Homehoice on the 18th May 2022 to find out whether the cellphone has in fact been received back from the repair centre and to my surprise NO………………I then took the onus upon myself to find out what happened to the cellphone and contacted RAM, where I was advised that the cellphone was returned to the repair centre and signed for by a lady with the name of Cynthia ( they did not provide me with proof or a surname) I tried to contact 3G Mobile but had no luck thats when a lady advised I send an email explaining the whole case scenario. With this mouthful being said – I would appreciate if Homechoice/Fonechoice can track this cellphone with 3G Mobile as I want to clear this order from my name as I am not longer interested in this cellphone. I have also requested that regarding the refund owing to me for the amount of R646.12 I would like for this money to go towards blankets that I would like to order. So once the investigation has been done and the phone found you guys can contact me on 078 736 0177 Thank you,
Helpful (0)
|Replies (0)AA
Anthea A
1 reviews | Active since Jan 2020
22 Jun 2022, 06:57
Up until today i still haven't received any response from Homechoice/Fonechoice - why should i pay for something that i do not have in my posession?
Good day, With reference to the above subject. I purchased a Huawei Nova Y60 64 G DS Smartphone Black Product code: 824228 On the 19th February 2022 . On the 21st February 2022 I received an sms confirming that the order was packed and will be delivered by courier. On the 24th February the parcel PFS71479209 was delivered to me. Not even having the cellphone 1 month, the device just went dead and I was not even able to switch it on by the power button. I contacted Homechoice to make them aware of the incident in the 29th March 2022 where an sms was received quoting ‘ Thank you for booking your Huawei HUANOVAY60BLA in at 3G Mobile. Your reference number is RLR116895 with serial 868924055841854’ 5th April 2022 – sms received – Thank you for R300 payment 6th April 2022 – sms received – Thank you for R22.57 payment – With reference to this, I never gave Homechoice/Fonechoice permission to debit my account as I prefer to pay my account self every month why this was done no one could explain to me, so please cancel this debit with immediate effect? 8th April 2022 – sms received – Dear Anthea, your Huawei HUANOVAY60BLA was collected by the couriers and is on route to the repair centre. Your reference number is RLR117205 with serial 868924055841854 11th April 2022 – sms received - Dear Anthea, your Huawei HUANOVAY60BLA has been received at the repair centre and is queued for assessment. Your reference number is RLR117205 with serial 868924055841854 20th April 2022 – sms received – Dear Anthea, your Huawei HUANOVAY60BLA was handed over to courier for delivery, Ref No. RLR117205 Serial Number 868924055841854 21st April 2022 – call received from RAM Couriers asking whether I am at home as they need to deliver the repaired phoned to me and I advised that lady that they can return the phone to Homechoice as I have cancelled the order due to the fact that a brand new cellphone ( which according to me was a manufacturer fault) had to be repaired instead of homechoice providing me with a brand new cellphone, and she asked me whether I notified Homechoice that I no longer wanted the cellphone and I confirmed yes. This was then the last time I heard from RAM Couriers. ALSO JUST SO YOU GUYS KNOW – I WAS NEVER CONTACTED BY ANYONE FROM THE REPAIR CENTRE NOTIFYING ME WHAT THE PROBLEM WITH THE CELLPHONE WAS! 6th May 2022 – sms received – Thank you for the R23.55 homechoice payment – via debit order – I never approved this – please can this debit order be cancelled? Then, I contacted Homehoice on the 18th May 2022 to find out whether the cellphone has in fact been received back from the repair centre and to my surprise NO………………I then took the onus upon myself to find out what happened to the cellphone and contacted RAM, where I was advised that the cellphone was returned to the repair centre and signed for by a lady with the name of Cynthia ( they did not provide me with proof or a surname) I tried to contact 3G Mobile but had no luck thats when a lady advised I send an email explaining the whole case scenario. With this mouthful being said – I would appreciate if Homechoice/Fonechoice can track this cellphone with 3G Mobile as I want to clear this order from my name as I am not longer interested in this cellphone. I have also requested that regarding the refund owing to me for the amount of R646.12 I would like for this money to go towards blankets that I would like to order. So once the investigation has been done and the phone found you guys can contact me on 078 736 0177 Thank you,
0
Replies (0)