Up until today i still haven't received any response from Homechoice/Fonechoice - why should i pay for something that i do not have in my posession?

Good day,

With reference to the above subject.

I purchased a Huawei Nova Y60 64 G DS Smartphone Black Product code: 824228

On the 19th February 2022 . On the 21st February 2022 I received an sms confirming that the order was packed and will be delivered by courier. On the 24th February the parcel PFS71479209 was delivered to me.

Not even having the cellphone 1 month, the device just went dead and I was not even able to switch it on by the power button. I contacted Homechoice to make them aware of the incident in the 29th March 2022 where an sms was received quoting ‘ Thank you for booking your Huawei HUANOVAY60BLA in at 3G Mobile. Your reference number is RLR116895 with serial 868924055841854’

5th April 2022 – sms received – Thank you for R300 payment

6th April 2022 – sms received – Thank you for R22.57 payment – With reference to this, I never gave Homechoice/Fonechoice permission to debit my account as I prefer to pay my account self every month why this was done no one could explain to me, so please cancel this debit with immediate effect?

8th April 2022 – sms received – Dear Anthea, your Huawei HUANOVAY60BLA was collected by the couriers and is on route to the repair centre. Your reference number is RLR117205 with serial 868924055841854

11th April 2022 – sms received - Dear Anthea, your Huawei HUANOVAY60BLA has been received at the repair centre and is queued for assessment. Your reference number is RLR117205 with serial 868924055841854

20th April 2022 – sms received – Dear Anthea, your Huawei HUANOVAY60BLA was handed over to courier for delivery, Ref No. RLR117205 Serial Number 868924055841854

21st April 2022 – call received from RAM Couriers asking whether I am at home as they need to deliver the repaired phoned to me and I advised that lady that they can return the phone to Homechoice as I have cancelled the order due to the fact that a brand new cellphone ( which according to me was a manufacturer fault) had to be repaired instead of homechoice providing me with a brand new cellphone, and she asked me whether I notified Homechoice that I no longer wanted the cellphone and I confirmed yes. This was then the last time I heard from RAM Couriers.

ALSO JUST SO YOU GUYS KNOW – I WAS NEVER CONTACTED BY ANYONE FROM THE REPAIR CENTRE NOTIFYING ME WHAT THE PROBLEM WITH THE CELLPHONE WAS!

6th May 2022 – sms received – Thank you for the R23.55 homechoice payment – via debit order – I never approved this – please can this debit order be cancelled?

Then,

I contacted Homehoice on the 18th May 2022 to find out whether the cellphone has in fact been received back from the repair centre and to my surprise NO………………I then took the onus upon myself to find out what happened to the cellphone and contacted RAM, where I was advised that the cellphone was returned to the repair centre and signed for by a lady with the name of Cynthia ( they did not provide me with proof or a surname) I tried to contact 3G Mobile but had no luck thats when a lady advised I send an email explaining the whole case scenario.

With this mouthful being said – I would appreciate if Homechoice/Fonechoice can track this cellphone with 3G Mobile as I want to clear this order from my name as I am not longer interested in this cellphone.

I have also requested that regarding the refund owing to me for the amount of R646.12 I would like for this money to go towards blankets that I would like to order.

So once the investigation has been done and the phone found you guys can contact me on 078 736 0177

Thank you,