extremely por customer service and treatment by Qamani .

I am writing to formally raise my dissatisfaction regarding the extremely poor level of service and lack of empathy I have experienced from Foneyam, specifically from consultant Foneyam and his manager, Qamani. The treatment I have received is completely unacceptable. It is deeply concerning that, as a paying customer, I am being told that Foneyam is not concerned about my inability to access the device I am currently paying for. I was further instructed to take the matter up with Pep Stores, despite the fact that my contractual agreement and payments are made to Foneyam, not Pep. At the time of signing my contract, I used my driver’s license as identification with a Foneyam agent. Now, I am being redirected elsewhere for assistance, with no responsibility or support being taken by your team. This is both frustrating and unreasonable. I also find it unacceptable that I am expected to continue making payments by the 1st of June, while I am unable to access a replacement device due to circumstances beyond my control, including the loss of my ID. The dismissive attitude displayed, particularly by Qamani, has only worsened the situation. I would like to highlight that I have previously been assisted by Dylan, who handled the matter professionally and without arrogance. This clearly demonstrates that appropriate service is possible, yet it is not being consistently delivered. Please note that I am no longer seeking explanations or redirection. I require an urgent and concrete resolution to this matter. Should this not be addressed promptly, I will have no choice but to escalate the issue further and share my experience across various platforms.