F
Foneyam
Verified Business
F
Foneyam
Verified Business
405 Reviews (last 12 months)
Responds in 13 hours 11 min
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Foneyam faces severe and systemic service failures across virtually every dimension of customer experience. The business is overwhelmingly criticised for unresolved insurance claims, misleading sales practices at retail partner stores, extremely poor communication, and rude call centre agents. While a small number of customers praise individual agents who resolved issues after complaints were escalated, these positive experiences are vastly outnumbered by reports of frustration, financial loss, and broken trust.
Top Strengths:
- •Customer Service & Professional Guidance: A handful of named agents such as Sharde Boks, Berlina Dlokwani, Maxine, and Asisipho receive glowing praise for going above and beyond, showing that individual excellence exists but is rare.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
2.7Trustindex Rating
#15Ranked In Loans & Credit
13h 11mReply Time
-43 NPSUnlikely
Replied to 94% of negative reviews
Reply time on negative reviews: 13 hours 8 min
TrustIndex
2.7
Ranking
#15
in Loans & Credit
Avg Reply
13h 11m
NPS Score
-43
Recommended: Unlikely
Replied to 94% of negative reviews
Reply time on negative reviews: 13 hours 8 min
Review Distribution
1.4|405 Reviews
May '25 - Apr '26
5(6.4%)
4(1.6%)
3(1.9%)
2(3.2%)
1(86.9%)
5(6.4%)
4(1.6%)
3(1.9%)
2(3.2%)
1(86.9%)
Recent reviews (405)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSM
Sinethemba M
1 reviews | Active since Jan 2020
19 Mar 2026, 10:36
bad service
they blocked my phone while I am not their customer when I report the matter to them, they said I must write them an email, I wrote many emails and today its day 4 with a blocked phone no assistance and they are ghosting me basically yet I'm not their customer ,I have never bought any phone under Foneyam .
Helpful (0)
|Replies (0)SM
Sinethemba M
1 reviews | Active since Jan 2020
19 Mar 2026, 10:36
bad service
they blocked my phone while I am not their customer when I report the matter to them, they said I must write them an email, I wrote many emails and today its day 4 with a blocked phone no assistance and they are ghosting me basically yet I'm not their customer ,I have never bought any phone under Foneyam .
0
Replies (0)K
PK
PHAKAMA K
1 reviews | Active since Jan 2020
19 Mar 2026, 04:40
CLAIMS IS HELL CONSULTANTS ARE RUDE, DISAPPOINTING AND DISGUSTING
Claim process is a ****, consultants are so rude. Put in a claim a month ago, for 2 weeks they claimed their mailbox was full could not attend to my claim. The consultants are so rude, when eventually they responded to my email, my claim keeps being cancelled. I call I email no one cares. I am warning everyone, DONT GO WITH FOWN YAM,they are only interested in getting the money don't give **** about clients.
Helpful (0)
|Replies (0)PK
PHAKAMA K
1 reviews | Active since Jan 2020
19 Mar 2026, 04:40
CLAIMS IS HELL CONSULTANTS ARE RUDE, DISAPPOINTING AND DISGUSTING
Claim process is a ****, consultants are so rude. Put in a claim a month ago, for 2 weeks they claimed their mailbox was full could not attend to my claim. The consultants are so rude, when eventually they responded to my email, my claim keeps being cancelled. I call I email no one cares. I am warning everyone, DONT GO WITH FOWN YAM,they are only interested in getting the money don't give **** about clients.
0
Replies (0)JN
Jamie N
1 reviews | Active since Jan 2020
18 Mar 2026, 07:43
Rude unprofessional people.
My phone got ****** in January, I logged a claim and they have been making jump through hoops ever since. When I finally did get someone helpful they told me to resend the documents then cancel the claim immediately. When I submitted again it got canceled immediately. And yet they say the phone is protected with there insurance. As for friendly consultants, they so rude . Not impressed with the service from this company.
Helpful (0)
|Replies (0)JN
Jamie N
1 reviews | Active since Jan 2020
18 Mar 2026, 07:43
Rude unprofessional people.
My phone got ****** in January, I logged a claim and they have been making jump through hoops ever since. When I finally did get someone helpful they told me to resend the documents then cancel the claim immediately. When I submitted again it got canceled immediately. And yet they say the phone is protected with there insurance. As for friendly consultants, they so rude . Not impressed with the service from this company.
0
Replies (0)SW
Samueline W
1 reviews | Active since Jan 2020
17 Mar 2026, 15:00
I'm still waiting on feedback about my insurance claim
I'm still waiting on feedback about my insurance claim. Still haven't got a call from them.
Helpful (0)
|Replies (0)SW
Samueline W
1 reviews | Active since Jan 2020
17 Mar 2026, 15:00
I'm still waiting on feedback about my insurance claim
I'm still waiting on feedback about my insurance claim. Still haven't got a call from them.
0
Replies (0)LM
Lucky M
1 reviews | Active since Jan 2020
17 Mar 2026, 10:57
Hello I made a claim...
Hello I made a claim to phone yam That I lost my phone and I use it to study as most of my lecture contact us there give updates and some android apps for notes so would like to get a feedback since I'm also in a new environment I used to use it to get from one place to anouther now everything became difficult since it was ******
Helpful (0)
|Replies (0)LM
Lucky M
1 reviews | Active since Jan 2020
17 Mar 2026, 10:57
Hello I made a claim...
Hello I made a claim to phone yam That I lost my phone and I use it to study as most of my lecture contact us there give updates and some android apps for notes so would like to get a feedback since I'm also in a new environment I used to use it to get from one place to anouther now everything became difficult since it was ******
0
Replies (0)AK
Amogelang K
1 reviews | Active since Jan 2020
17 Mar 2026, 09:22
Disgusted
My phone was ****** an I made a claim, an no one got back to me an I submitted everything they wanted
Helpful (0)
|Replies (0)AK
Amogelang K
1 reviews | Active since Jan 2020
17 Mar 2026, 09:22
Disgusted
My phone was ****** an I made a claim, an no one got back to me an I submitted everything they wanted
0
Replies (0)LN