Shahida M

Active since Aug 2019

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Reviews

76 reviews

2 months ago

FoneYam don't make it clear that deposits are not refundable

I've never been more disappointed in a company I have the Samsung phone just for one month now with FoneYam my daughter unexpectedly passed away due to her battle with cancer so due to all the expenses involved I couldn't afford my FoneYam and because its only a month old I did go to pep to ask if I can I return it and get my deposit back and I am told the deposit os noon refundable and I can't return the phone how come is this not explained before takeing out the phone not even on your website is it showed that the upfort payment is none refundable and I think this is unacceptable that it's not made clear before takeing the phone and now I don't know what to do at all

3 replies

FNB (First National Bank)

5 months ago

High service fees no explanation for a pensioner

I am only getting old age pension in my Islamic easy bank account and my bank account has a negative balance of over 100 and then on the transaction history it says service fee and that is messed up there's no detail description what the service fee is about and also how am I supposed to afford it that's a hig amount for me as a pensioner I am very disappointed in First National Bank this should be fixed up

1 reply

Rain

7 months ago

Activation

My pink rain loop was delivered an hour ago already and I want to know when it will be activated because it hasn't activated yet

2 replies

Rain

9 months ago

Order canceled

I placed a rain 101 pro order today and I want to know why it was canceled

9 replies

Rain

10 months ago

No internet

Ever since last night I have no 5g internet and on 4g the internet is extremely slow whats going on I did all troubleshooting and it's stll the sale problem

2 replies

FNB (First National Bank)

10 months ago

Help clsoe account

I've been trying countless times to get my normal Easy Account closed because I don't need it anymore because I'm using my Islamic my account so I don't need the normal Easy Account ending in 74282 this account is now accumulating bank fees please help me to close my normal Easy Account not my Islamic easy account

1 reply

Rain

10 months ago

Port out

I ported my number ending in 6699 from rain to mtn but now it's active on both networks I was told rain needs to allocate a new number to this sim and update the routing or deactivate a number on rain side since I ported 2 mtn because now it's active on boat networks

14 replies

Rain

11 months ago

Interrogated by your sales agent

I just called in to re order a loop after I have canceled previous ones that were collected by ccd and I returned a fee routers to rain in pe the agent at the rain store even confirmed with you guys that it was returned as far as I know sales agent shouldn't be interrogating you and asking you questions about routers being returned and why you cancel your products before and make you feel like a ******** even do you have returned the routers and you have proof of them I have reference numbers of the Collections by CCD couriers that I supp**** I know that agents name at the rain store that helped me returned them I had no idea that it's a problem you cancel items and return them and to place an order for a new product weeks or months after does made me feel very uncomfortable with rain she ask me so many questions about my previous products and cancellations and where those routers are and I explained to the sales agent ik detail I returned them the store and had the agents name at the store who helped me as well and a few that were collected via your courier company and I had the reference numbers of the collections she she even asked me for it and told me to hang on she's going to speak to the manager this was very strange and make me feel very uncomfortable because this is not part of a sales agent's job they should be capturing the order and not interrogating a customer I don't want to do business with rain anymore my account is being paid up to date there's no problems with my account I've never withhold products that I took by rain if returned it when your legal department sent me a letter about a router that was not returned I reply to them with the reference numbers and I got a email back and they confirmed that the agent in port Elizabeth store that confirm with them that I did come return it but the fact that a sales agent is interrogating a customer when they want to retake a product has left me unhappy i even selected the loop for collection I even explain to what the other products werre cancel because I got them for temporary use I didn't know that such thing as a problem because I've been with different networks before and I've never been interrogated by a sales agent and I've never had problems with getting products for temporary use and canceling it akd returning the routers I don't really see what the problem was today as long as I'm paying for the product as long as I return the hardware when I cancel they shouldn't have been a problem if you need a salesperson's name I can supply you to you but I think this is going to be the end of the road for me with Rain I've been with you guys since 2021 and I've never had a service person talk to me like this ask me this type of questions and telling me that she needs to go talk to her manager like I did something horriblely wrong this is one way to chase away your customer I will be canceling my loop order on my profile I do not want it anymore I am very disappointed

6 replies

Homechoice

11 months ago

Unblocked my account

I was told there is a ***** mark on my account and I must send in a proof of address and my I d to remove it I have emailed in it more then ones and no one can help me i never got to buy anything yet please remove it as soon as possible as I would like to use my credit facility the latest ref I got is *** please help me

1 reply

Rain

11 months ago

Rain can't even do a sim swap

I am very disappointed in the bad service I am receiving something as simple as a sim swap can't be done the sim card was delivered yesterday and the sim swap has not been done as yet I don't know why it's taking so long to do something as simple as a SIM swap I'm so disappointed

2 replies

Review Distribution

5 Star

1 (1.3%)

4 Star

0 (0%)

3 Star

1 (1.3%)

2 Star

1 (1.3%)

1 Star

73 (96.1%)

Shahida M

Reviews

FoneYam don't make it clear that deposits are not refundable

High service fees no explanation for a pensioner

Activation

Order canceled

No internet

Help clsoe account

Port out

Interrogated by your sales agent

Unblocked my account

Rain can't even do a sim swap

Review Distribution

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