Food never delivered

I am writing to raise a concern regarding an order I placed through Uber Eats on October 30th, which was never delivered. Despite not receiving the food, I was still billed for the order, which has caused significant inconvenience.

Could you please investigate this issue and provide a refund for the undelivered order? Additionally, I would appreciate any information regarding the delivery process breakdown and steps being taken to prevent similar issues in the future.

Thank you for your attention to this matter. I look forward to your prompt response and resolution.