Do what you say you are going to do!

Your service is shocking. I have opted-in on the "1-Month Skip Payment Relief Letter" which YOU offered me. And after opting in, no feedback and indeed the payment went off today!

Then after contacting you on the 0860 669 669 number you provided, I was told by Siboniso Khumalo in CUSTOMER SERVICE that I need to call in tomorrow and get someone else to assist me.

So really!?! - YOU make me an offer - which YOU do not honour - and then your CUSTOMER SERVICE cannot help - this at MY time and expense

Please do not waste people's time if you have no interest in doing what you say you are going to do. This is ridiculous.