SG
Shaun G
Active since Dec 2012
5
Reviews
0
Industries
Reviews
5 reviews3 months ago
Do what you say you are going to do!
Your service is shocking. I have opted-in on the "1-Month Skip Payment Relief Letter" which YOU offered me. And after opting in, no feedback and indeed the payment went off today! Then after contacting you on the 0860 669 669 number you provided, I was told by Siboniso Khumalo in CUSTOMER SERVICE that I need to call in tomorrow and get someone else to assist me. So really!?! - YOU make me an offer - which YOU do not honour - and then your CUSTOMER SERVICE cannot help - this at MY time and expense Please do not waste people's time if you have no interest in doing what you say you are going to do. This is ridiculous.
0 replies
3 months ago
The team at Outsuran...
The team at Outsurance listened to my problem and then fixed my problem; if only more companies operated like this!
56 replies
4 months ago
No feedback and no response
Why am I still getting charged for an "Annual Radio Network Fee" after the radio was removed and replaced with a "smart device"? I raised this last year with ADT and **again** this year the same problem. Queried this via customercareinland@fidelity-services.com and (1) no ticket ref (2) no response and (3) a month later still no progress. Received a call from an agent doing an ADT survey a few weeks back and also raised this (4) no feedback.
53 replies
33 months ago
********* business practices
We had been members of MoiMooi for a reasonable time and received good service. However, the quality of the services offered and the availability to book deteriorated significantly and this together with unauthorised deductions and double deductions made us cancel. Our request (before cancelling) to get our money back was escalated on 4/5/2022 to their finance department. While this was "processed" we had an instance of double deductions in the same month. Feedback was that MoiMooi has a 90 day refund policy ... and after this we were told it is in fact 90 WORKING days! Needless to say that to date, MORE THAN A YEAR LATER, still no refund for the unauthorised and double charges and to add insult to injury, we had to pay a cancellation fee to get rid of them. Avoid at all cost!
0 replies
135 months ago
Excellent service
After a R500+ policy increase during my annual insurance review I was not impressed. Initially I did not get any joy from Auto & General and was told to remove items from my policy so that the cost would fit my budget - really?! Pay more for less cover & benefits? Subsequently I started the painful proses to get new quotes and compare benefits. Today I again spoke to Auto & General (Naziem) armed with comparative quotes. From the word go Naziem was friendly, understanding and took a genuine interest in my requirement. Some tweaking here and there and I am sorted - excellent service. Just sad that I had to go through all the pain & effort before getting to the right people.
77 replies
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (60%)