Title: Financed Vehicle, No Support When It Becomes Immobilised

I am extremely disappointed with Ford Credit’s response when I contacted them regarding a serious dispute involving a vehicle they finance.

My Ford Ranger, which was serviced by a Ford dealership, became immobilised shortly thereafter following a mechanical failure. The matter is now the subject of a formal dispute with the dealership and has been escalated to the Motor Industry Ombudsman of South Africa (MIOSA).

Despite the fact that the vehicle remains Ford Credit’s asset until fully paid, I was advised that they are unable to assist in any way, as the matter is considered a service-related issue. No guidance, intervention, or support was offered, even though this situation places their financed asset at risk and leaves me continuing to pay for a vehicle I cannot use.

While I understand the legal separation between finance and repairs, the complete lack of interest or accountability shown by Ford Credit in a situation like this is deeply disappointing. Customers reasonably expect some level of support when a financed vehicle is off the road due to an unresolved and ongoing dispute.

I believe this is an area where Ford Credit seriously needs to reconsider how it supports its customers in real-world situations.