Appalling service,No empathy,"Progressive repairs" incurring unbudgeted costs

APALLING ,UNRECOMMENDED BRANCH THAT NEVER VALUES CUSTOMER -Thinking that Ford Toti was a reputable company to take my vehicle in for service,I would definitely not recommend anyone support the appalling service,patronizing, added expense when you take your vehicle in.I ha d taken my vehicle in for a service,a water leak was quoted for and we were quoted an exorbitant amount for the pipe .Upon my husband enquiring on the price quoted,the amount was adjusted We paid for the pipe in order to get the stock ordered,we took my vehicle this morning upon booking made on stock arrival. We took vehicle around 7am and approx 2 pm is advised that another pipe costing R2k needs to be replaced My hubby advised there was no other pipe quoted for and called the manager Werner.Very unassistful And only concerned about themselves and incurring costs to innocent trusting people like me he didn't revert.I began to engage with Darniks who advised was goinng to investigate.She did revert only to inform me can't do anything,my mileage on vehicle,and my vehicle is not drivable.How can a drivable vehicle to have a pipe be replaced become undrivable n have to incur towing cosy .She further on went to state that only warranty vehicles get benefits Am I not a paying customer to be treated fairly. I'm now vehicle less and inconvenienced and they ask me if I'm gona pay R2k for which they have no idea when the stock will arrive .It's my decision...where must I obtain the funds to tow my drivable vehicle which as per Ford is now my decision n not responsible. Is only wealthy people who have latest models vehicle given respect and their vehicles treated with care?? The guest customer service manager was so sarcastic and patronizing to the extent she slammed the phone on me.All she said was unfortunately can't do anything ,totally inconvenience and inconsideration to valued customer or as mentioned we not a warranty customer. In a month approx R10k to be told progressive repair for a pipe replacement. What a traumatic experience just to incur costs everytime