FF
Ford Fury Amanzimoti
Unclaimed Business
FF
Ford Fury Amanzimoti
Unclaimed Business
0 Reviews (last 12 months)
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Performance(last 12 months):
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Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
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Used this business recently? Share your experience to help others decide.
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Kavidha N
1 reviews | Active since Jan 2020
26 Apr 2023, 08:35
Very Disappointed with the service from Ford fury Amanzimtoti
I have been so patient with the branch but I can't any longer. I purchased a Ford Figo from this branch in 2020. 1. I took out a 5yr/90000 km Maintenance plan but nothing was on file and I was told this is my last service at 60000km. Anyway I sent my signed policy yesterday to Dumi and the she updated the system only yesterday. 2. I took out a 5year maintenance rental plan also for 5 years/90000km I have emailed the email address on the policy but the email address is invalid. I have been chatting to the lady by the name of Dumi and I had informed her that I require a vehicle as I didn't have transport to get home and she did mention that the claim hasn't been processed and she would call by COB yesterday, which didn't happen. 3. I called her this morning at 8:26 and she mentioned that she just got to her desk and will call me back to let me know the status it's now 10:26 and still no call. Everytime i took my vehicle for a service i was told i need to replace certain things on my vehicle like, windscreen wipers, brakes, batteries which we did on our own only to realize all off this was covered by my maintenance plan. My huband has been there twice and he still gets told they waiting for the claim to be approved. I'm very disappointed with this service from Ford fury Amanzimtoti.
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Kavidha N
1 reviews | Active since Jan 2020
26 Apr 2023, 08:35
Very Disappointed with the service from Ford fury Amanzimtoti
I have been so patient with the branch but I can't any longer. I purchased a Ford Figo from this branch in 2020. 1. I took out a 5yr/90000 km Maintenance plan but nothing was on file and I was told this is my last service at 60000km. Anyway I sent my signed policy yesterday to Dumi and the she updated the system only yesterday. 2. I took out a 5year maintenance rental plan also for 5 years/90000km I have emailed the email address on the policy but the email address is invalid. I have been chatting to the lady by the name of Dumi and I had informed her that I require a vehicle as I didn't have transport to get home and she did mention that the claim hasn't been processed and she would call by COB yesterday, which didn't happen. 3. I called her this morning at 8:26 and she mentioned that she just got to her desk and will call me back to let me know the status it's now 10:26 and still no call. Everytime i took my vehicle for a service i was told i need to replace certain things on my vehicle like, windscreen wipers, brakes, batteries which we did on our own only to realize all off this was covered by my maintenance plan. My huband has been there twice and he still gets told they waiting for the claim to be approved. I'm very disappointed with this service from Ford fury Amanzimtoti.
0
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Seema R
1 reviews | Active since Jan 2020
17 Mar 2023, 14:36
Appalling service,No empathy,"Progressive repairs" incurring unbudgeted costs
APALLING ,UNRECOMMENDED BRANCH THAT NEVER VALUES CUSTOMER -Thinking that Ford Toti was a reputable company to take my vehicle in for service,I would definitely not recommend anyone support the appalling service,patronizing, added expense when you take your vehicle in.I ha d taken my vehicle in for a service,a water leak was quoted for and we were quoted an exorbitant amount for the pipe .Upon my husband enquiring on the price quoted,the amount was adjusted We paid for the pipe in order to get the stock ordered,we took my vehicle this morning upon booking made on stock arrival. We took vehicle around 7am and approx 2 pm is advised that another pipe costing R2k needs to be replaced My hubby advised there was no other pipe quoted for and called the manager Werner.Very unassistful And only concerned about themselves and incurring costs to innocent trusting people like me he didn't revert.I began to engage with Darniks who advised was goinng to investigate.She did revert only to inform me can't do anything,my mileage on vehicle,and my vehicle is not drivable.How can a drivable vehicle to have a pipe be replaced become undrivable n have to incur towing cosy .She further on went to state that only warranty vehicles get benefits Am I not a paying customer to be treated fairly. I'm now vehicle less and inconvenienced and they ask me if I'm gona pay R2k for which they have no idea when the stock will arrive .It's my decision...where must I obtain the funds to tow my drivable vehicle which as per Ford is now my decision n not responsible. Is only wealthy people who have latest models vehicle given respect and their vehicles treated with care?? The guest customer service manager was so sarcastic and patronizing to the extent she slammed the phone on me.All she said was unfortunately can't do anything ,totally inconvenience and inconsideration to valued customer or as mentioned we not a warranty customer. In a month approx R10k to be told progressive repair for a pipe replacement. What a traumatic experience just to incur costs everytime
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Seema R
1 reviews | Active since Jan 2020
17 Mar 2023, 14:36
Appalling service,No empathy,"Progressive repairs" incurring unbudgeted costs
APALLING ,UNRECOMMENDED BRANCH THAT NEVER VALUES CUSTOMER -Thinking that Ford Toti was a reputable company to take my vehicle in for service,I would definitely not recommend anyone support the appalling service,patronizing, added expense when you take your vehicle in.I ha d taken my vehicle in for a service,a water leak was quoted for and we were quoted an exorbitant amount for the pipe .Upon my husband enquiring on the price quoted,the amount was adjusted We paid for the pipe in order to get the stock ordered,we took my vehicle this morning upon booking made on stock arrival. We took vehicle around 7am and approx 2 pm is advised that another pipe costing R2k needs to be replaced My hubby advised there was no other pipe quoted for and called the manager Werner.Very unassistful And only concerned about themselves and incurring costs to innocent trusting people like me he didn't revert.I began to engage with Darniks who advised was goinng to investigate.She did revert only to inform me can't do anything,my mileage on vehicle,and my vehicle is not drivable.How can a drivable vehicle to have a pipe be replaced become undrivable n have to incur towing cosy .She further on went to state that only warranty vehicles get benefits Am I not a paying customer to be treated fairly. I'm now vehicle less and inconvenienced and they ask me if I'm gona pay R2k for which they have no idea when the stock will arrive .It's my decision...where must I obtain the funds to tow my drivable vehicle which as per Ford is now my decision n not responsible. Is only wealthy people who have latest models vehicle given respect and their vehicles treated with care?? The guest customer service manager was so sarcastic and patronizing to the extent she slammed the phone on me.All she said was unfortunately can't do anything ,totally inconvenience and inconsideration to valued customer or as mentioned we not a warranty customer. In a month approx R10k to be told progressive repair for a pipe replacement. What a traumatic experience just to incur costs everytime
0
Replies (0)WM
Wendy M
1 reviews | Active since Jan 2020
3 Dec 2021, 17:17
Constant Engine Trouble and No Resolution From Ford Fury Amanzimtoti
In 2014 I purchased a Ford Ecosport Trend 1.0 and I can honestly say that was the worst buy I ever made in my life. In 2017 the engine had to be replaced at Ford's cost as the problem fell on their side. Low and behold in May 2019 once again engine trouble, the car was taken in only to find out that there was no compression going to one of the cylinders and after investigation, it was found that there was a problem with the piston and this brand new engine that was just replaced less than 2 years before this needed an overhaul. You can imagine my surprise and frustration at this point. I escalated the problem to Ford SA as I was not winning with Ford Fury Amanzimtoti, their customer service is appalling. Ford SA came to my rescue and the car was repaired at Ford's cost and rightly so as it makes no sense to me how a brand new engine already started giving trouble less than 2 years later. On the 4th November 2021 I found myself once again with engine trouble on a car that Ford Fury Amanzimtoti just repaired a little over 2 years ago. The treatment I received from Ford Fury Amanzimtoti has been nothing less than disgusting. Bearing in mind I am the customer and Ford Fury Amanzimtoti did not give me this car for free. I am paying for this reject that was sold to me. My car has been sitting at Ford Fury Amanzimtoti since the 8th November 2021. I have received no courtesy vehicle and the rudeness and attitude from the Service Manager, Elfie Buys, has left much to be desired. This process has been dragged on without any urgency or concern to myself the customer who once again is being inconvenienced by this ongoing issue that Ford Fury Amanzimtoti just cannot seem to resolve. Please tell me how on God's green earth can you be replacing and repairing the same issue over and over again without any success and then I get treated like I am the problem and this fault is my responsibility to resolve. I am gutted and disgusted at the behaviour of Ford Fury Amanzimtoti. I escalated the matter to Ford SA with the hope that this issue would be resolved speedily but instead work was halted until I paid half the labour costs to Ford Fury Amanzimtoti to strip an engine that was last repaired just over 2yrs ago by the same people. No consideration for me the customer who is now almost a month without a vehicle and Ford Fury Amanzimtoti could not be bothered. In one of the email correspondences between Ford SA and Ford Fury Amanzimtoti a request was made to please supply me with a courtesy vehicle to which a response was given by one of the employees dealing with my case, that only once they know what the fault is and whose problem it falls on basically, will they look at assisting me the customer with a courtesy vehicle. Now tell me, what kind of customer care is that. Ford Fury Amanzimtoti are the only people who have worked on my vehicle since the car was purchased and now they want to say they need to establish whose fault it is that a brand new engine that was replaced in 2017 and then further overhauled in 2019 and now in 2021 is showing the same signs of the 2 previous issues, whose fault it is. This just proves the shoddy workmanship if you can keep replacing and repairing the same problem with no resolution and then make it the customers problem. When asked for a report on what caused this problem a response was given by the Service Manager, Elfie Buys, that this could be caused by many things and if we want further investigation into that then we will be billed for it. If Ford Fury Amanzimtoti believe that their workmanship is outstanding without any faults on their side then why would they suggest that a further investigation into something they have been replacing and repairing for the past 4 years be on the account of the customer. After a brand new engine replacement one would think that's the end of the problem since you figured out from the get to that the engine needs to be replaced. Is Ford Fury Amanzimtoti now saying that their engines only last less than 2 years? If that is the case then they should not be in this business.
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Wendy M
1 reviews | Active since Jan 2020
3 Dec 2021, 17:17
Constant Engine Trouble and No Resolution From Ford Fury Amanzimtoti
In 2014 I purchased a Ford Ecosport Trend 1.0 and I can honestly say that was the worst buy I ever made in my life. In 2017 the engine had to be replaced at Ford's cost as the problem fell on their side. Low and behold in May 2019 once again engine trouble, the car was taken in only to find out that there was no compression going to one of the cylinders and after investigation, it was found that there was a problem with the piston and this brand new engine that was just replaced less than 2 years before this needed an overhaul. You can imagine my surprise and frustration at this point. I escalated the problem to Ford SA as I was not winning with Ford Fury Amanzimtoti, their customer service is appalling. Ford SA came to my rescue and the car was repaired at Ford's cost and rightly so as it makes no sense to me how a brand new engine already started giving trouble less than 2 years later. On the 4th November 2021 I found myself once again with engine trouble on a car that Ford Fury Amanzimtoti just repaired a little over 2 years ago. The treatment I received from Ford Fury Amanzimtoti has been nothing less than disgusting. Bearing in mind I am the customer and Ford Fury Amanzimtoti did not give me this car for free. I am paying for this reject that was sold to me. My car has been sitting at Ford Fury Amanzimtoti since the 8th November 2021. I have received no courtesy vehicle and the rudeness and attitude from the Service Manager, Elfie Buys, has left much to be desired. This process has been dragged on without any urgency or concern to myself the customer who once again is being inconvenienced by this ongoing issue that Ford Fury Amanzimtoti just cannot seem to resolve. Please tell me how on God's green earth can you be replacing and repairing the same issue over and over again without any success and then I get treated like I am the problem and this fault is my responsibility to resolve. I am gutted and disgusted at the behaviour of Ford Fury Amanzimtoti. I escalated the matter to Ford SA with the hope that this issue would be resolved speedily but instead work was halted until I paid half the labour costs to Ford Fury Amanzimtoti to strip an engine that was last repaired just over 2yrs ago by the same people. No consideration for me the customer who is now almost a month without a vehicle and Ford Fury Amanzimtoti could not be bothered. In one of the email correspondences between Ford SA and Ford Fury Amanzimtoti a request was made to please supply me with a courtesy vehicle to which a response was given by one of the employees dealing with my case, that only once they know what the fault is and whose problem it falls on basically, will they look at assisting me the customer with a courtesy vehicle. Now tell me, what kind of customer care is that. Ford Fury Amanzimtoti are the only people who have worked on my vehicle since the car was purchased and now they want to say they need to establish whose fault it is that a brand new engine that was replaced in 2017 and then further overhauled in 2019 and now in 2021 is showing the same signs of the 2 previous issues, whose fault it is. This just proves the shoddy workmanship if you can keep replacing and repairing the same problem with no resolution and then make it the customers problem. When asked for a report on what caused this problem a response was given by the Service Manager, Elfie Buys, that this could be caused by many things and if we want further investigation into that then we will be billed for it. If Ford Fury Amanzimtoti believe that their workmanship is outstanding without any faults on their side then why would they suggest that a further investigation into something they have been replacing and repairing for the past 4 years be on the account of the customer. After a brand new engine replacement one would think that's the end of the problem since you figured out from the get to that the engine needs to be replaced. Is Ford Fury Amanzimtoti now saying that their engines only last less than 2 years? If that is the case then they should not be in this business.
0
Replies (0)JS
Jeannine S
1 reviews | Active since Jan 2020
30 Nov 2021, 19:42
Service done om my vehicle
I took my car in my a service on 08/11/2021 at Ford Fury Amanzimtoti. The service I received was very professional. I was dropped off at home and also picked up again after my car service. When i receive my car back the afternoon, I could definitely feel that the service was done. However after a rainy day and me trying to see through my window, the wind coming out of the air-con wasn’t cold anymore. Where before my service the air-con worked 100% and made the whole car cold. And now the wind coming through is not cold anymore. I then took my car back on 24/11/2021 for them to check seeing that it worked before the service. I was then advised that in order for them to check the air-con, i have to pay R1400 for a diagnostic assessment to be done. Reason being that they did not do anything to the air-con when my car was serviced. However i feel that this is not fair to a client to have to pay for something that worked perfectly fine before they serviced the vehicle. I am very disappointed in the service I received and makes me worry for when I service my car again if something else will stop working as well.
Helpful (0)
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Jeannine S
1 reviews | Active since Jan 2020
30 Nov 2021, 19:42
Service done om my vehicle
I took my car in my a service on 08/11/2021 at Ford Fury Amanzimtoti. The service I received was very professional. I was dropped off at home and also picked up again after my car service. When i receive my car back the afternoon, I could definitely feel that the service was done. However after a rainy day and me trying to see through my window, the wind coming out of the air-con wasn’t cold anymore. Where before my service the air-con worked 100% and made the whole car cold. And now the wind coming through is not cold anymore. I then took my car back on 24/11/2021 for them to check seeing that it worked before the service. I was then advised that in order for them to check the air-con, i have to pay R1400 for a diagnostic assessment to be done. Reason being that they did not do anything to the air-con when my car was serviced. However i feel that this is not fair to a client to have to pay for something that worked perfectly fine before they serviced the vehicle. I am very disappointed in the service I received and makes me worry for when I service my car again if something else will stop working as well.
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Vicoria M
1 reviews | Active since Jan 2020
8 Oct 2021, 14:26
Poor poor service form driver and customer engegement department.
I had the most pathetic service from Ford Fury in Amanzimtoti. I dealt with Mike \ Mark from the service department and Jay (driver) as we took our Ford Ranger for a service 07-10-2021 who were the most incompetent consultants that I have ever dealt with. Now this is my story : My husband had taken our car for service at Ford Fury iToti like we always do every year in Oct. ..and they advised my husband that they will not be transporting him back to uMlazi becouse thier cars are being targeted and getting hijecked which is understandable, but the drive advised him that he can drop him at the Mall in Mega City as they ain't allowed to go inside uMlazi, but my husband requeted to be dropped at post office in Umbongintwini instead and be picked up @Mega city as the driver innitially offerred to dropped him at...the whole day i have to be calling and asking to be transferred to service department to check how far they are .... When it was time for my hubby to be picked up that was arround 5pm they came up with a story to say the Mall is in uMlazi but the mall is outside UMlazi, then my husband had taken urber and moved to a different location which is Merebank @the garage when he was there he called them and asked them to come pick him up they came with a different story again saying they cannot hear him and the driver (Jay) is now goin home he will not come...(apparently Jay is Managers favourate and nothing will be done to him )they said he should arrange his own transport telling him that @5:12pm ...... 1stly Ford Fury taken the whole day to service the car (car was dropped at 9am and they finished at 5 pm, 2ndly they don't angage with us (as thier customers) to say how far they're with the work being done on the car, 3rdly their drivers promise something else and do the opposite they give you false information and respect customers, i mean my hubby waited at the Mall the whole day hungry and tired and had to go to work at Night , waiting for thier call for a driver to come and pick him there becouse they dnt go inside which never happed ...Ford provide the worse customer service ever ...i mean i had to come from work in UMhlanga to go and pick my husband from Merebank and then go to Ford Toti to pick up our Ranger becouse they driver said they were goin home and will not go to pick up the customer in merebank , we Service our car every year at Ford and we pay R8649 but this year will definately be the last year we take our car there becouse really we cannot allow Ford to treat us this way. I am so ****ed with Ford Toti they unlike Toyota who provide the world class service from A to Z .
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Vicoria M
1 reviews | Active since Jan 2020
8 Oct 2021, 14:26
Poor poor service form driver and customer engegement department.
I had the most pathetic service from Ford Fury in Amanzimtoti. I dealt with Mike \ Mark from the service department and Jay (driver) as we took our Ford Ranger for a service 07-10-2021 who were the most incompetent consultants that I have ever dealt with. Now this is my story : My husband had taken our car for service at Ford Fury iToti like we always do every year in Oct. ..and they advised my husband that they will not be transporting him back to uMlazi becouse thier cars are being targeted and getting hijecked which is understandable, but the drive advised him that he can drop him at the Mall in Mega City as they ain't allowed to go inside uMlazi, but my husband requeted to be dropped at post office in Umbongintwini instead and be picked up @Mega city as the driver innitially offerred to dropped him at...the whole day i have to be calling and asking to be transferred to service department to check how far they are .... When it was time for my hubby to be picked up that was arround 5pm they came up with a story to say the Mall is in uMlazi but the mall is outside UMlazi, then my husband had taken urber and moved to a different location which is Merebank @the garage when he was there he called them and asked them to come pick him up they came with a different story again saying they cannot hear him and the driver (Jay) is now goin home he will not come...(apparently Jay is Managers favourate and nothing will be done to him )they said he should arrange his own transport telling him that @5:12pm ...... 1stly Ford Fury taken the whole day to service the car (car was dropped at 9am and they finished at 5 pm, 2ndly they don't angage with us (as thier customers) to say how far they're with the work being done on the car, 3rdly their drivers promise something else and do the opposite they give you false information and respect customers, i mean my hubby waited at the Mall the whole day hungry and tired and had to go to work at Night , waiting for thier call for a driver to come and pick him there becouse they dnt go inside which never happed ...Ford provide the worse customer service ever ...i mean i had to come from work in UMhlanga to go and pick my husband from Merebank and then go to Ford Toti to pick up our Ranger becouse they driver said they were goin home and will not go to pick up the customer in merebank , we Service our car every year at Ford and we pay R8649 but this year will definately be the last year we take our car there becouse really we cannot allow Ford to treat us this way. I am so ****ed with Ford Toti they unlike Toyota who provide the world class service from A to Z .
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Mithesh H
1 reviews | Active since Jan 2020
8 Sept 2021, 18:39
Appauling Service From Fury Ford Amanzimtoti (FURY FORD TOTI)
I have been having endless issues with the Fury Ford Amanzimtoti branch after my purchase of a brand new 2020 Ford Ranger Wildtrak. In a nutshell it was first the tail lights ; software ; squeaky brakes and then tyre pressure sensor . My latest issue was just this past week when my van was again booked into the service department for software upgrade, squeaky brakes and left front tyre pressure sensor faulty. After 6 days YES 6 DAYS my van was eventually returned to me without my brakes issue being resolved and now NONE of my tyre pressure sensors working. When i query about the tyre pressure sensors i am now informed by the same service consultant EB, who had during the week informed me that the faulty sensor has been replaced and is functional, that now ALL my sensors are non functional. When i query as to how is this possible as when i brought in my vehicle to this branch all 3 were 100% functional with the fourth one being faulty and was replaced i am told that its because my tyres are too big. What a lame excuse!!! How is it ok to bring in a vehicle , and a new vehicle that was purchased at this very same dealership might i add, in working condition and then be returned to you worse than what it was given in? I went a step further and spoke to both the dealer principal Stacey Grace and head of the fury group Jock Green to get my matter resolved i am then given the same excuse that the cause of your squeaky brakes and now non functional tyre pressure sensors is because my tyres are too big. I was left speechless because HOW IS IT OK FOR A CUSTOMER TO BRING IN HIS VEHICLE WITH CERTAIN COMPONENTS THAT ARE IN A 100% WORKING CONDITION BUT THEN THE FURY FORD AMANZIMTOTI BRANCH RETURN THE VEHICLE TO ME DEFECTIVE??? If someone out there can assist me or would like more info kindly feel free to contact me on 0836321145.
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Mithesh H
1 reviews | Active since Jan 2020
8 Sept 2021, 18:39
Appauling Service From Fury Ford Amanzimtoti (FURY FORD TOTI)
I have been having endless issues with the Fury Ford Amanzimtoti branch after my purchase of a brand new 2020 Ford Ranger Wildtrak. In a nutshell it was first the tail lights ; software ; squeaky brakes and then tyre pressure sensor . My latest issue was just this past week when my van was again booked into the service department for software upgrade, squeaky brakes and left front tyre pressure sensor faulty. After 6 days YES 6 DAYS my van was eventually returned to me without my brakes issue being resolved and now NONE of my tyre pressure sensors working. When i query about the tyre pressure sensors i am now informed by the same service consultant EB, who had during the week informed me that the faulty sensor has been replaced and is functional, that now ALL my sensors are non functional. When i query as to how is this possible as when i brought in my vehicle to this branch all 3 were 100% functional with the fourth one being faulty and was replaced i am told that its because my tyres are too big. What a lame excuse!!! How is it ok to bring in a vehicle , and a new vehicle that was purchased at this very same dealership might i add, in working condition and then be returned to you worse than what it was given in? I went a step further and spoke to both the dealer principal Stacey Grace and head of the fury group Jock Green to get my matter resolved i am then given the same excuse that the cause of your squeaky brakes and now non functional tyre pressure sensors is because my tyres are too big. I was left speechless because HOW IS IT OK FOR A CUSTOMER TO BRING IN HIS VEHICLE WITH CERTAIN COMPONENTS THAT ARE IN A 100% WORKING CONDITION BUT THEN THE FURY FORD AMANZIMTOTI BRANCH RETURN THE VEHICLE TO ME DEFECTIVE??? If someone out there can assist me or would like more info kindly feel free to contact me on 0836321145.
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Stephen Masson-Abraham
1 reviews | Active since Jan 2020
26 Aug 2021, 05:16
Buying a vehicle from Fury Ford Toti
I recently dealt with Fury Ford in Toti. My wife and I were trying to buy a vehicle from them. The first few days of our experience was pleasant and then everything just took a turn for the worst and we were no longer #WIN Ning... The salesman started to be rude and extremely unprofessional to a point where we had signed the contract and actually called off the deal. Fortunately for us we were still in our cooling off period. The manager did try to rectify which I was pleased about the overall the experience left a bitter taste in my mouth.
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Stephen Masson-Abraham
1 reviews | Active since Jan 2020
26 Aug 2021, 05:16
Buying a vehicle from Fury Ford Toti
I recently dealt with Fury Ford in Toti. My wife and I were trying to buy a vehicle from them. The first few days of our experience was pleasant and then everything just took a turn for the worst and we were no longer #WIN Ning... The salesman started to be rude and extremely unprofessional to a point where we had signed the contract and actually called off the deal. Fortunately for us we were still in our cooling off period. The manager did try to rectify which I was pleased about the overall the experience left a bitter taste in my mouth.
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Raymond C
1 reviews | Active since Jan 2020
30 Dec 2020, 05:41
Good service with professionalisim
In July of 2020, I had to go into a Ford dealership to buy parts for my Ford Ranger 2011 4X4. Where I meet Qunton Naicker In there Spares department and not only did he bend over backwards to accommodate my request he also went the extra mile to ensure I had everything I required to complete my task. He continues to give good service and is always very professional in his approach to customer service been his priority.
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Raymond C
1 reviews | Active since Jan 2020
30 Dec 2020, 05:41
Good service with professionalisim
In July of 2020, I had to go into a Ford dealership to buy parts for my Ford Ranger 2011 4X4. Where I meet Qunton Naicker In there Spares department and not only did he bend over backwards to accommodate my request he also went the extra mile to ensure I had everything I required to complete my task. He continues to give good service and is always very professional in his approach to customer service been his priority.
0
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