WM
Wendy M
Active since Oct 2015
11
Reviews
0
Industries
Reviews
11 reviews18 months ago
Refund Not Received
This company is by far the worst insurance company I have ever dealt with. I cancelled my policy on the 25th October as I have moved over to Outsurance. Tebogo in the cancellations department advised me that she is processing my refund while I was on the line with her and once she was done, she advised that it would take 7 days for the refund to reflect in my account. I have not received my refund so I called in on Monday 4th November to query and was advised by another agent that the refund was not processed by Tebogo and this agent advised that he has escalated the matter to Tebogo's supervisor who would be calling me. It is now Wednesday the 6th November, I called Budget this morning and spoke to another agent who put me on hold for 10 minutes stating that he is going to speak to Tebogo. He then comes back to say that the supervisor will be calling me. I asked what is the problem because I keep calling and I keep getting told the same thing. He advised that the system is showing that my refund was only requested on Monday 4th November when in fact it was done on the 25th October and Tebogo kept me on the line stating that she is busy requesting my refund when she was not. What is the problem with the agents working in the place? This is the reason why Budget keeps losing long standing clients. The service is appalling to say the least. You guys are very quick to debit a clients account but when a refund is due then the client must run back and forth fighting for what is theirs. I gave Budget a second chance when I decided to take out my car insurance with them early this year because their service failed me in previous years and I vowed I would never use them again. I have been a long standing client of theirs and now I see that I should not have made that same mistake again and I never will.
53 replies
18 months ago
Excellent customer s...
Excellent customer service from Charlton, Julandi and Deysel.
0 replies
24 months ago
Excellent and professional service from Charlton Ryan
Excellent and professional service from Charlton Ryan. Turnaround time phenomenal.
53 replies
24 months ago
Vuyo Manci is so professional, friendly and pleasant
Vuyo Manci is so professional, friendly and pleasant. Her customer service is absolutely amazing.
53 replies
53 months ago
Constant Engine Trouble and No Resolution From Ford Fury Amanzimtoti
In 2014 I purchased a Ford Ecosport Trend 1.0 and I can honestly say that was the worst buy I ever made in my life. In 2017 the engine had to be replaced at Ford's cost as the problem fell on their side. Low and behold in May 2019 once again engine trouble, the car was taken in only to find out that there was no compression going to one of the cylinders and after investigation, it was found that there was a problem with the piston and this brand new engine that was just replaced less than 2 years before this needed an overhaul. You can imagine my surprise and frustration at this point. I escalated the problem to Ford SA as I was not winning with Ford Fury Amanzimtoti, their customer service is appalling. Ford SA came to my rescue and the car was repaired at Ford's cost and rightly so as it makes no sense to me how a brand new engine already started giving trouble less than 2 years later. On the 4th November 2021 I found myself once again with engine trouble on a car that Ford Fury Amanzimtoti just repaired a little over 2 years ago. The treatment I received from Ford Fury Amanzimtoti has been nothing less than disgusting. Bearing in mind I am the customer and Ford Fury Amanzimtoti did not give me this car for free. I am paying for this reject that was sold to me. My car has been sitting at Ford Fury Amanzimtoti since the 8th November 2021. I have received no courtesy vehicle and the rudeness and attitude from the Service Manager, Elfie Buys, has left much to be desired. This process has been dragged on without any urgency or concern to myself the customer who once again is being inconvenienced by this ongoing issue that Ford Fury Amanzimtoti just cannot seem to resolve. Please tell me how on God's green earth can you be replacing and repairing the same issue over and over again without any success and then I get treated like I am the problem and this fault is my responsibility to resolve. I am gutted and disgusted at the behaviour of Ford Fury Amanzimtoti. I escalated the matter to Ford SA with the hope that this issue would be resolved speedily but instead work was halted until I paid half the labour costs to Ford Fury Amanzimtoti to strip an engine that was last repaired just over 2yrs ago by the same people. No consideration for me the customer who is now almost a month without a vehicle and Ford Fury Amanzimtoti could not be bothered. In one of the email correspondences between Ford SA and Ford Fury Amanzimtoti a request was made to please supply me with a courtesy vehicle to which a response was given by one of the employees dealing with my case, that only once they know what the fault is and whose problem it falls on basically, will they look at assisting me the customer with a courtesy vehicle. Now tell me, what kind of customer care is that. Ford Fury Amanzimtoti are the only people who have worked on my vehicle since the car was purchased and now they want to say they need to establish whose fault it is that a brand new engine that was replaced in 2017 and then further overhauled in 2019 and now in 2021 is showing the same signs of the 2 previous issues, whose fault it is. This just proves the shoddy workmanship if you can keep replacing and repairing the same problem with no resolution and then make it the customers problem. When asked for a report on what caused this problem a response was given by the Service Manager, Elfie Buys, that this could be caused by many things and if we want further investigation into that then we will be billed for it. If Ford Fury Amanzimtoti believe that their workmanship is outstanding without any faults on their side then why would they suggest that a further investigation into something they have been replacing and repairing for the past 4 years be on the account of the customer. After a brand new engine replacement one would think that's the end of the problem since you figured out from the get to that the engine needs to be replaced. Is Ford Fury Amanzimtoti now saying that their engines only last less than 2 years? If that is the case then they should not be in this business.
0 replies
62 months ago
Satisfied Customer
I am currently looking to change my insurance and I went onto the Hippo site for comparisons and King Price was one of the insurance company's I selected. I was contacted by Clive Perumal, who was extremely professional and took the time to explain to me their packages that I could benefit from. His information was very helpful and King Price has some amazing insurance packages. The highlight for me was the fact that the insurance decreases every month as the value of the car also decreases. For me that is definitely a plus as insurances always increase and never decreases according to the value of the car each year. I was left very informed and pleased by the time my conversation with Clive Perumal had ended. Thank you for your time and excellent customer service, it has been highly appreciated.
56 replies
75 months ago
Poor Customer Service from Bronwyn Swartz
Poor shoddy service. Call Centre agents are absolutely useless. No one comes back to you. I have to keep calling and resending scripts. I have been trying to get our chronic medication since 22nd Jan. First email was received by Bronwyn Swartz, I have the read receipt and email dated 23 Jan from Bronwyn Swartz advising that our prescriptions have been sent to the Pharmacy for processing. I checked again a couple of days later and there was no information on the system regarding our chronic scripts. I was assisted by Portia who assured me that she would look into what was going on. No response was forthcoming from Portia. I called again another couple of days later to get assistance and was told there are no chronic scripts for me and I must resend which I did yesterday and no one got back to me to let me know if it was received or processed. I called again this morning 4 February, finally I was assisted by Leander Malgas who understood my gripe and attended to my query from start to finish and escalated it because of the urgency and the fact that I had been messed around since 22nd January. Pharmacy Direct needs more employees like that and I hope the slakkers that I have mentioned are dealt with. Thank again to Leandre Malgas
112 replies
79 months ago
Shocking Customer Care and Service
Good Day I have just about had it now with Ford Amanzimtoti branch and Ford SA. I have had endless problems with my car from the day I purchased it. It has been in and out of Ford Amanzimtoti's Workshop for the past 4 and a half years. It works for a couple of month's then has to go back in and then I must still get rude and arrogant responses regarding my concerns and problems I am experiencing. I received my car back 4 months ago after it had once again gone into Ford Amanzimtoti for problems with the engine. As of last week my car was taken back to Ford Amanzimtoti as the engine light had come on. They checked the vehicle and advised me that the exhaust manifold is damaged and they cannot repair it because the car is out of warranty and I will be liable for payment of R14000 to have it repaired. I do not understand how they can say I am liable as they were the last people to work on my car, how is it possible for the car to be having a problem again now just 4 months after Ford Amanzimtoti worked on it. If they were busy with the engine they had to have removed the exhaust so it does not make sense to me how this can now be my problem. I am sick to death of the service I have received from the time I have bought this car and the endless problems I have encountered. I am paying for a car that has spent more time in Ford Amanzimtoti’s Workshop than enjoying the benefit of it. This has been one headache after another and then I must still be told that this is not their problem when they were the people attending to the problems. I lodged my complaint once again with Ford SA only to receive a call from one of the Customer Care Consultants (what a joke), Steven Motala, who was speaking to me like this is my problem and they have already assisted me with the engine problems but now I must bear in mind that this cannot also be their problem. I am appalled. Is this the kind of Customer Care Ford SA offers their clients. I have been inconvenienced from the time I purchased this car, a mistake I will never make again, and then I must still be spoken to rudely and arrogantly by a person who is supposed to be assisting me, the customer. What amazes me is the fact that I am paying for this car, it was not handed to me on a silver platter by Ford. Their products and service is shocking. I want this resolved. Every 3-4 months I must be experiencing problems. What trash is Ford selling to us. When I asked the technician at Ford Amanzimtoti how can this happen after 4 months of them working on these parts he advised that this is a general problem with that specific part on these cars. So please I need to understand how does this become the consumers problem. The job card clearly shows that this specific part was worked on 4 months ago so how can Ford SA and Ford Amanzimtoti say this is wear and tear, after 4 months. I fail to understand this.
0 replies
123 months ago
Installation of Dish Poorly Done
RPL Intergrated Systems was the company assigned to do the installation of the upgrade of my DSTV. Alvin the installer arrived on Saturday 27th Feb to do the installation he advised me that I need to change the dish as well because the one I have is not suitable for the decoder. I purchased the new dish. On 29th February when I arrived home from work I see that the decoder is not working an error message stating that there is no signal this could be due to bad weather, faulty connection or installation. I called Leon Dass to report this and he advised me that his guys would come out the next morning which is the 1st March but the next morning Leon advised me that I first need to contact the call centre to report the fault and when I asked why he said they need to keep record of it. I called the call centre and they strangely enough could not pick up my job card yet the installation was booked via the same call centre of Blingstallation. I get home now and the bracket has now come out the wall so when Alvin changed the dish he did not change the bracket. What messy third grade workmanship is this. How can they change the one and not the other.
0 replies
123 months ago
Excellent Service
I upgraded my DSTV and received a blingstallation voucher. The installation took place on time Alvin was very efficient, professional and helpful. The job was done timeously and Alvin ensured that all was in working order before he left. Thank you for the excellent service and going the extra mile to ensure that the job was done effectively, efficiently and timeously.
75 replies
Review Distribution
5 Star
4 (36.36363636363637%)
4 Star
1 (9.090909090909092%)
3 Star
0 (0%)
2 Star
2 (18.181818181818183%)
1 Star
4 (36.36363636363637%)