Poor poor service form driver and customer engegement department.

I had the most pathetic service from Ford Fury in Amanzimtoti. I dealt with Mike \ Mark from the service department and Jay (driver) as we took our Ford Ranger for a service 07-10-2021 who were the most incompetent consultants that I have ever dealt with.

Now this is my story : My husband had taken our car for service at Ford Fury iToti like we always do every year in Oct. ..and they advised my husband that they will not be transporting him back to uMlazi becouse thier cars are being targeted and getting hijecked which is understandable, but the drive advised him that he can drop him at the Mall in Mega City as they ain't allowed to go inside uMlazi, but my husband requeted to be dropped at post office in Umbongintwini instead and be picked up @Mega city as the driver innitially offerred to dropped him at...the whole day i have to be calling and asking to be transferred to service department to check how far they are .... When it was time for my hubby to be picked up that was arround 5pm they came up with a story to say the Mall is in uMlazi but the mall is outside UMlazi, then my husband had taken urber and moved to a different location which is Merebank @the garage when he was there he called them and asked them to come pick him up they came with a different story again saying they cannot hear him and the driver (Jay) is now goin home he will not come...(apparently Jay is Managers favourate and nothing will be done to him )they said he should arrange his own transport telling him that @5:12pm ...... 1stly Ford Fury taken the whole day to service the car (car was dropped at 9am and they finished at 5 pm, 2ndly they don't angage with us (as thier customers) to say how far they're with the work being done on the car, 3rdly their drivers promise something else and do the opposite they give you false information and respect customers, i mean my hubby waited at the Mall the whole day hungry and tired and had to go to work at Night , waiting for thier call for a driver to come and pick him there becouse they dnt go inside which never happed ...Ford provide the worse customer service ever ...i mean i had to come from work in UMhlanga to go and pick my husband from Merebank and then go to Ford Toti to pick up our Ranger becouse they driver said they were goin home and will not go to pick up the customer in merebank , we Service our car every year at Ford and we pay R8649 but this year will definately be the last year we take our car there becouse really we cannot allow Ford to treat us this way.

I am so ****ed with Ford Toti they unlike Toyota who provide the world class service from A to Z .