JV
Jeannine S
Active since Oct 2020
5
Reviews
0
Industries
Reviews
5 reviews30 months ago
Do better FORD
The service i have received from FORD has absolutely been the worst I have ever experienced. When I 1st bought my car - within the first few months the engine light came on and they had to replace the catalyst. After my catalyst was replace by Ford Toti - my aircon just stopped working - after complaining they finally repaired the aircon which was working before the dealership worked on my car. I have never missed a service and I’ve only repaired by car by Ford - NO ONE ELSE Recently my oil light came on - after taking my car to Ford Toti yet again - they advised that they need to replace the engine because the engine got damaged due to the oil pump being blocked with rubber. The quote came to R120 000 - my extended warranty does not cover the full amount – I still need to pay R80 000 I called Ford Umhlanga 3 times yesterday requesting to speak to the manager because they service my car the last time – I’m still waiting for a call back. FORD SA please can you have a look at the report and contact me ASAP
0 replies
30 months ago
Do better FORD
The service i have received from FORD has absolutely been the worst I have ever experienced. When I 1st bought my car - within the first few months the engine light came on and they had to replace the catalyst. After my catalyst was replace by Ford Toti - my aircon just stopped working - after complaining they finally repaired the aircon which was working before the dealership worked on my car. I have never missed a service and I’ve only repaired by car by Ford - NO ONE ELSE Recently my oil light came on - after taking my car to Ford Toti yet again - they advised that they need to replace the engine because the engine got damaged due to the oil pump being blocked with rubber. The quote came to R120 000 - my extended warranty does not cover the full amount – I still need to pay R80 000 I called Ford Umhlanga 3 times yesterday requesting to speak to the manager because they service my car the last time – I’m still waiting for a call back. FORD SA please can you have a look at the report and contact me ASAP
0 replies
30 months ago
Do better FORD
The service i have received from FORD has absolutely been the worst I have ever experienced. When I 1st bought my car - within the first few months the engine light came on and they had to replace the catalyst. After my catalyst was replace by Ford Toti - my aircon just stopped working - after complaining they finally repaired the aircon which was working before the dealership worked on my car. I have never missed a service and I’ve only repaired by car by Ford - NO ONE ELSE Recently my oil light came on - after taking my car to Ford Toti yet again - they advised that they need to replace the engine because the engine got damaged due to the oil pump being blocked with rubber. The quote came to R120 000 - my extended warranty does not cover the full amount – I still need to pay R80 000 I called Ford Umhlanga 3 times yesterday requesting to speak to the manager because they service my car the last time – I’m still waiting for a call back. FORD SA please can you have a look at the report and contact me ASAP
0 replies
53 months ago
Service done om my vehicle
I took my car in my a service on 08/11/2021 at Ford Fury Amanzimtoti. The service I received was very professional. I was dropped off at home and also picked up again after my car service. When i receive my car back the afternoon, I could definitely feel that the service was done. However after a rainy day and me trying to see through my window, the wind coming out of the air-con wasn’t cold anymore. Where before my service the air-con worked 100% and made the whole car cold. And now the wind coming through is not cold anymore. I then took my car back on 24/11/2021 for them to check seeing that it worked before the service. I was then advised that in order for them to check the air-con, i have to pay R1400 for a diagnostic assessment to be done. Reason being that they did not do anything to the air-con when my car was serviced. However i feel that this is not fair to a client to have to pay for something that worked perfectly fine before they serviced the vehicle. I am very disappointed in the service I received and makes me worry for when I service my car again if something else will stop working as well.
0 replies
67 months ago
Poor Client Service
After canceling my contract with Cell C last year 2019 May, due to not receiving the service I was paying for and being debited the wrong amount on my FIRST premium. The store manger in Amanzimtoti Galleria, ensured me that everything will be resolved as I was receiving email that they are going to hand me over to lawyers for not paying the cancellation fee. The manager then advise that I will NOT have to pay the fee seeing that the problem was on their side. After going into Cell C Galleria multipel time and sending email after email, I was at ease because the manager said she will take care of everything. Only to find out now, October 2020 trying to apply for my very first vehicle, that Cell C in fact did log a adverse on my name. Being declined for my first vehicle for something that was not my fault, is poor client service. As I work for a Bank myself, i know the process and dealing with exactly the same queries - if the client is not in the wrong how can you negatively affect their profile and future?? I am still waiting to hear from the manager at Cell C Galleria to dispute the adverse on ITC. And just to add, I will not be able to apply for a vehicle for the next 3 months. So thank you for absolutely nothing. I cannot believe that you provide just bad service to your clients.
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
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3 Star
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2 Star
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1 Star
5 (100%)