Kavidha N

Very Disappointed with the service from Ford fury Amanzimtoti

I have been so patient with the branch but I can't any longer. I purchased a Ford Figo from this branch in 2020. 1. I took out a 5yr/90000 km Maintenance plan but nothing was on file and I was told this is my last service at 60000km. Anyway I sent my signed policy yesterday to Dumi and the she updated the system only yesterday. 2. I took out a 5year maintenance rental plan also for 5 years/90000km I have emailed the email address on the policy but the email address is invalid. I have been chatting to the lady by the name of Dumi and I had informed her that I require a vehicle as I didn't have transport to get home and she did mention that the claim hasn't been processed and she would call by COB yesterday, which didn't happen. 3. I called her this morning at 8:26 and she mentioned that she just got to her desk and will call me back to let me know the status it's now 10:26 and still no call. Everytime i took my vehicle for a service i was told i need to replace certain things on my vehicle like, windscreen wipers, brakes, batteries which we did on our own only to realize all off this was covered by my maintenance plan. My huband has been there twice and he still gets told they waiting for the claim to be approved. I'm very disappointed with this service from Ford fury Amanzimtoti.