MH
Mithesh H
Active since Mar 2016
13
Reviews
0
Industries
Reviews
13 reviews56 months ago
Appauling Service From Fury Ford Amanzimtoti (FURY FORD TOTI)
I have been having endless issues with the Fury Ford Amanzimtoti branch after my purchase of a brand new 2020 Ford Ranger Wildtrak. In a nutshell it was first the tail lights ; software ; squeaky brakes and then tyre pressure sensor . My latest issue was just this past week when my van was again booked into the service department for software upgrade, squeaky brakes and left front tyre pressure sensor faulty. After 6 days YES 6 DAYS my van was eventually returned to me without my brakes issue being resolved and now NONE of my tyre pressure sensors working. When i query about the tyre pressure sensors i am now informed by the same service consultant EB, who had during the week informed me that the faulty sensor has been replaced and is functional, that now ALL my sensors are non functional. When i query as to how is this possible as when i brought in my vehicle to this branch all 3 were 100% functional with the fourth one being faulty and was replaced i am told that its because my tyres are too big. What a lame excuse!!! How is it ok to bring in a vehicle , and a new vehicle that was purchased at this very same dealership might i add, in working condition and then be returned to you worse than what it was given in? I went a step further and spoke to both the dealer principal Stacey Grace and head of the fury group Jock Green to get my matter resolved i am then given the same excuse that the cause of your squeaky brakes and now non functional tyre pressure sensors is because my tyres are too big. I was left speechless because HOW IS IT OK FOR A CUSTOMER TO BRING IN HIS VEHICLE WITH CERTAIN COMPONENTS THAT ARE IN A 100% WORKING CONDITION BUT THEN THE FURY FORD AMANZIMTOTI BRANCH RETURN THE VEHICLE TO ME DEFECTIVE??? If someone out there can assist me or would like more info kindly feel free to contact me on 0836321145.
0 replies
67 months ago
CARTRACK IS APPAULING WITH THEIR SERVICE BUT QUICK TO DEBIT ACCOUNTS
Even after being stated on Hellopeter that this tracking company will call me back , to date NOBODY has done so. Why do we pay a company monthly if they cannot meet our needs and sort out issues. My vehicle has now been sold with the tracker STILL installed in it and I am now driving my new car around WITHOUT a tracking device due to the incompetence of CARTRACK on failure to follow up. I will now hold Cartrack responsible if my new car were to be stolen or hijacked as I currently do not have cover for this on my insurance due to No tracker installed as yet. I await ANYONES response...
53 replies
67 months ago
CARTRACK MANAGER - THATO KGASI - RUDE/UNPROFESSIONAL
After trying to call Cartrack Customer service 6 times this morning 01/10/2020 and being cut off EVERY time after holding for a few minutes, I eventually get hold of someone in the claims department and they then transfer me through to Client services. I then speak to a consultant whom I try and explain that I need to have the tracker on 1 of my vehicles removed , due to it being sold, and reinstalled in my new vehicle. I am told that I have to pay in excess of around R870. I immediately ask to speak to the team leader and then I am put through an ARROGANT , UNPROFESSIONAL , INSINCERE person named THATO KGOSI . I explained to her that I cannot pay the mentioned amount as I was previously given a discount and paid R350 . She then speaks to me in an absolute unprofessional manner and Also SHOUTS at me and insist that I cannot 'just get a discount everytime I decide to remove and reinstall' my tracker. I feel this is totally Shocking as I have 3 vehicles with Cartrack and have been a loyal client . Thato Kgasi even sounded as if she was chewing/eating while talking to me and giving me her terrible attitude . This is not the manner I expect to be treated by Cartrack. Your calls should be recorded so I URGE someone senior to listen in on this call which was around 09:15 today. I have sold my car and have purchased a new vehicle which will be done therefore this is Urgent and I am sure Tracker SA will be glad to have all 3 of my vehicles join them if I don't receive feedback asap. I am now forced to look elsewhere as I am not prepared to be treated in this manner by any company. Thato Kgasi does not have any management skills in my opinion as when I mentioned that I will log my concerns on HelloPeter and Socila media , she was perfectly fine with that. Absolutely Shocking again... I await Urgent feedback to make a final decision to either stay with Cartrack or move to another vehicle tracking company.
53 replies
73 months ago
AWESOME SERVICE FROM KING PRICE - ELFREDA PIETERSE
Had the pleasure of dealing with a lovely lady earlier today named Elfreda Pieterse . Due to the current Pandemic I reluctantly called KingPrice not expecting anything HOWEVER to my surprise Elfreda was of great assistance and attended to my query and made me smile at the end of the call. She was very professional in her approach and it was an absolute pleasure interacting with her. WELL DONE Elfreda and WELL DONE KINGPRICE on having a Gem of a staff member...
105 replies
93 months ago
DISCOVERY SENIOR MANAGER ALSO FAILS TO DELIVER
I am at a loss of words with DISCOVERY CARD DIVISION as yet again even after giving them the benefit of doubt they have yet again proved that they BASICALLY DONT CARE. after my previous complaint logged on this site on Thursday evening I received a call on Friday 17/08/2018 at around mid day by a manager named Jaco Thomas who then apologised and confirmed that my account was closed off, mind you 3 years later , and he will get the guys from new applications to call me. As we about to finalise my new application telephonically then yet again I am informed that my account is still opened and with legal . I was highly IRATE again as yet again this was not resolved and I was lied to by senior management. i asked to speak to the consultants manager and a lady Beverly came on the line and could NOT DO ANYTHING and then stated she will mail Jaco to call me asap . This was on Friday and i also mailed Jaco with no response and its now Monday 20/08/18 at 09;00am . Is there no care for customers and what about a follow up protocol to advise clients we are working on your application etc. My next step is to liase with My Adrian Gore and see if he is aware of how clients are being treated..... DISCOVERY you guys have APPAULING service!!! . I challenge another senior manager to call me as this is my last straw before i take this to the next level and trust me this is not a threat. I await your response.
0 replies
93 months ago
DISCOVERY CARD DIVISION - INCOMPETENT AS EVER
Just over a month and a half ago I attempted to apply for a Discovery card . It was then that all my troubles started and I received APPAULING , SHOCKING , UNPROFESSIONAL service from the various consultants in the call centre. It was like I was dealing with a bunch of absolutely incompetent staff whom had NO formal training on their systems and protocols in place. Furthermore when asked to speak to a manager I am informed that ALL managers are not available and in meetings . Because of the incompetence of staff at Discovery Card division my credit rating has been poor and it now makes me wonder to what extent of damages have been caused on my profile in general by Discovery. Its obvious being a loyal Discovery client and having several investments and policies with them means ABSOLUTELY NOTHING. Then to finally be contacted by a team leader , Zandile Matiwane , on the 30/07/18 who promised to get back to me the following day with feedback and yet 2 weeks later AND STILL NO FEEDBACK , What a Lie ... I am indeed considering changing my service provider as I am at my wits end with DISCOVERY and DO NOT deserve to be treated in this manner.
53 replies
107 months ago
TELKOM - USELESS AS EVER!!!
<p>This is now part 2 of my complaint as i applied for an upgrade to my ADSL line on the 26th May and to date NOTHING has been done. I have mailed the escalations department; i have called the call centre NUMEROUS TIMES; but nobody is bothered to assist, WHAT THE HELL is going on??? i called the call centre AGAIN this monday ans spoke to a manager named Amanda who promised to get back to me the very same afternoon and as usual NO FEEDBACK, ***!!! Then i call yesterday (Tuesday) and spoke to an agent named Nkosinati and when i asked to speak to his manager named Tando, is not on the floor and cannot locate him, again ***!!! Then i call today (Wednesday) and ask to speak to a manager and i am informed that the manager named Thelma is not in as she is on training and there is NO SENIOR person that could help me, again ***!!! How the hell are we supposed to function and run a buisness when ****py sorry NO service is received from a provider. I AM YET TO RECEIVE A CALL FROM ANY TELKOM EMPLOYEE/MANAGER, again ***!!! How the hell do you guys do buisness or is this just the way things are nowadays with Telkom. I still await an urgent response from any sane person at Telkom</p>
56 replies
107 months ago
Telkom is PATHETIC!!!
<p>I have applied for an UPGRADE to my ADSL package to an uncapped package on the 26/05/2017 and to date i have received NO assistance. Whenever i call Telkom to follow up on my order i am told that the order was only logged recently ( i was given 3 differrent dates by the agents which NONE corresponded with my date of application) , what a JOKE of a service provider. I have been unable to do buisness at full capacitry due to this ADSL line NOT WORKING> What more must a person do to get any assistance from TELKOM??? As for calling the call centre, all you are asked to do is stay on the line when you ask to speak to a supervisor and then after 16 minutes or so the line goes dead. I am SO IRATE ITS NOT FUNNY!!! I have even sent a mail to the escalations department at TELKOM and still NOTHING has been resolved. JUST PLEASE CANCEL ALL PACKAGES AND CONTRACTS I HAVE WITH TELKOM as its obvious TELKOM DOES NOT CARE ABOUIT ITS CUSTOMERS!!!</p>
56 replies
115 months ago
APATHETIC SERVICE FROM TELKOM
<p>its now been over a week and my landline has STILL NOT BEEN SORTED OUT, i am paying for an ADSL line as well and now i will lose all that but still have to pay for it due to Telkom employees NOT following up on faults logged. i have even tried several times to call the contact centre and EVERYTIME i am placed on hold and wait for lengthy periods with no answer. WHAT IS GOING ON TELKOM??? i sincerely hope there is someone out there that can assist or call me for me to explain further before i take the next step in my complaint. my fault number is 554CNK121116 . i await your response...</p>
56 replies
118 months ago
Nespresso DOES NOT CARE ABOUT YOU AS A CUSTOMER!!!
<p>I purchased a Nespresso machine for my wife as she had her heart set on this and i felt that this would make a perfect Mothers Day gift. Although it was indeed a costly gift i had faith in Nespresso and the Nespresso team HOWEVER due to being caught up with buisness and our clients we did not realise that our voucher had expired less than a week ago (6days ago but to be more precise,5 working days). When my wife called the call centre and tried to explain our situation she was given the 'cold' shpoulder from a heartless agent who obviously had been trained to do as they were taught/trained to do so. Its really sad that after paying for a so called Top of The Range coffee machine, you get ABSOLUTELY NO COMPASSION or assisstance from the Nespresso team because , in my opinion, the sale has already taken place. My unhappiness is about the principle behind this matter and i will ensure that every customer/client of mine will be informed of my ordeal and i will encourage them NOT TO EVEN CONSIDER purchasing ANYTHING from Nespresso. Thanks for NOTHING Nespresso!!!</p>
0 replies
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (7.6923076923076925%)
1 Star
11 (84.61538461538461%)