Constant Engine Trouble and No Resolution From Ford Fury Amanzimtoti

In 2014 I purchased a Ford Ecosport Trend 1.0 and I can honestly say that was the worst buy I ever made in my life. In 2017 the engine had to be replaced at Ford's cost as the problem fell on their side. Low and behold in May 2019 once again engine trouble, the car was taken in only to find out that there was no compression going to one of the cylinders and after investigation, it was found that there was a problem with the piston and this brand new engine that was just replaced less than 2 years before this needed an overhaul. You can imagine my surprise and frustration at this point. I escalated the problem to Ford SA as I was not winning with Ford Fury Amanzimtoti, their customer service is appalling. Ford SA came to my rescue and the car was repaired at Ford's cost and rightly so as it makes no sense to me how a brand new engine already started giving trouble less than 2 years later. On the 4th November 2021 I found myself once again with engine trouble on a car that Ford Fury Amanzimtoti just repaired a little over 2 years ago. The treatment I received from Ford Fury Amanzimtoti has been nothing less than disgusting. Bearing in mind I am the customer and Ford Fury Amanzimtoti did not give me this car for free. I am paying for this reject that was sold to me. My car has been sitting at Ford Fury Amanzimtoti since the 8th November 2021. I have received no courtesy vehicle and the rudeness and attitude from the Service Manager, Elfie Buys, has left much to be desired. This process has been dragged on without any urgency or concern to myself the customer who once again is being inconvenienced by this ongoing issue that Ford Fury Amanzimtoti just cannot seem to resolve. Please tell me how on God's green earth can you be replacing and repairing the same issue over and over again without any success and then I get treated like I am the problem and this fault is my responsibility to resolve. I am gutted and disgusted at the behaviour of Ford Fury Amanzimtoti. I escalated the matter to Ford SA with the hope that this issue would be resolved speedily but instead work was halted until I paid half the labour costs to Ford Fury Amanzimtoti to strip an engine that was last repaired just over 2yrs ago by the same people. No consideration for me the customer who is now almost a month without a vehicle and Ford Fury Amanzimtoti could not be bothered. In one of the email correspondences between Ford SA and Ford Fury Amanzimtoti a request was made to please supply me with a courtesy vehicle to which a response was given by one of the employees dealing with my case, that only once they know what the fault is and whose problem it falls on basically, will they look at assisting me the customer with a courtesy vehicle. Now tell me, what kind of customer care is that. Ford Fury Amanzimtoti are the only people who have worked on my vehicle since the car was purchased and now they want to say they need to establish whose fault it is that a brand new engine that was replaced in 2017 and then further overhauled in 2019 and now in 2021 is showing the same signs of the 2 previous issues, whose fault it is. This just proves the shoddy workmanship if you can keep replacing and repairing the same problem with no resolution and then make it the customers problem. When asked for a report on what caused this problem a response was given by the Service Manager, Elfie Buys, that this could be caused by many things and if we want further investigation into that then we will be billed for it. If Ford Fury Amanzimtoti believe that their workmanship is outstanding without any faults on their side then why would they suggest that a further investigation into something they have been replacing and repairing for the past 4 years be on the account of the customer. After a brand new engine replacement one would think that's the end of the problem since you figured out from the get to that the engine needs to be replaced. Is Ford Fury Amanzimtoti now saying that their engines only last less than 2 years? If that is the case then they should not be in this business.