Highly Disappointed

Extremely disappointed – I wish I could give zero stars.

Ford Fury Fourways & Mahindra SA, I’m asking for answers.

My brand new Mahindra Bolero — which we’ve had for less than a year — has a failed diesel pump. The warranty claim was declined because of so-called “contaminated diesel,” based on particles found during testing.

But here’s the issue: the diesel was purchased from a national, reputable filling station.

Now I’ve been quoted R95,000 to replace the pump — nearly half the value of a brand new Bolero. That’s outrageous.

Meanwhile, I’ve been left without my business’s primary vehicle for over a month, making it nearly impossible to operate. The impact has been devastating.

This has been one of the worst purchasing experiences of my life, and I feel completely unsupported by both the dealership and Mahindra South Africa. I expected better.