Complaint

20 October 2023 I purchased a motor vehicle from Halfway in Portshepstone, it’s a Hyundai creta 1,5 2021 ( it came with 70 000km ). Unfortunately, the vehicle has not been satisfactory because it has issues with the boot , lights notifications, mirrors not folding when , interior lights, tyre pressure ( which was sorted ) I took it to Stanger Hyundai and mechanic inspected my vehicle and agreed to fix the problem under warranty, however, when I collected the vehicle and started using it again, the problem was still there. I had to take it back again for inspection and they said they’ve studied the manual and not finding the issue if it’s the wiring or what so they advised me to take to Halfway where I bought it to fix it for me. I have proof of messages, calls reporting to my dealer, even to the manager.

I would appreciate it if you could organise to have the problem fixed/use another repairer to fix the problem before end of August . As I am sure you can appreciate, I rely on my car for transport and apart from the inconvenience, this problem has also caused me to incur additional cost (I have kept the receipts as proof). It has been stressing me out in a way that I want to take it back before at the end of the month instalment is debited. It hasn’t finished even a year since I bought but it has been booked/fixed maybe 3 times or more if I’m not mistaken. I still don’t have the service book.

I look forward to settling this matter amicably. If, however, the matter is not satisfactorily resolved by end of August. I will consider taking further action to resolve the complaint either through Consumer Protection or through the courts. I feel like I’m being taking advantage of because I’m young woman and I’ve been so patient with them with a car I bought loving. I am not a pundit when it comes legislative framework governing the sales and purchases of automobiles, however I do feel that some of my rights as enshrined in Consumer Protection Act (CPA), (68 of 2008), were deliberately and vehemently violated. Furthermore, the profiteering motive depicted by the salesman it deeply deprived me a right to the quality of a product that I desired.

CPA warrants consumers a right to return defective or faulty products, and with my case I strongly feel there was infringement of this right, because the salesman made a mendacious commitment that a car will be fixed, but to date that commitment has fully materialised.

It shall also be placed on records that I do feel an advantage was taken on me , on the basis of inexperience with car mechanics, car dealership and also **********ic approach was vastly at play.

Bait-and-switch which is an ********* business practice was explicitly practised by this salesman in cahoots with the company.

Yours faithfully VS Xulu