Worst customer-service by Lazarus FORD Centurion

LAZARUS FORD WORST CUSTOMER SERVICE:

On Thursday (01st February 2024), I assisted someone by taking their vehicle to Lazarus Ford dealership for service ( major-service). Their customer-service from Reception to Service-Advisor was excellent, including their shuttle-driver to drop me, and also picking me up later (although shuttle-driver was late for late pick-up). I had to call the dealership to ask about the shuttle-driver's lateness, that's when the shuttle-driver picked up his phone to call me and inform me that he's late for my arranged pick-up time.

I was picked-up and dropped at the dealership. Then the vehicle was delivered to me. I did the normal inspection like checking spare-wheel,lock-nuts, kilometres reading, inspection book, any scratches, and cleanliness. As I was rushing somewhere, unfortunately I forgot to check the Engine, especially to check oil-level and other things like water-level and so on.

When I arrived at my destination (about 15kilometres from Dealership), I decided to check what I forgot to check on the Engine. Then I was so disappointed and disgusted about the Engine's condition. The Engine was dirty, very dirty. It was not washed after the work that was done on the vehicle. Although oil, plugs, water and anti-freeze was OK. I was so upset to see such Engine after a major-service.

As much as I was inconvenienced, then I drove back to the Dealership. Fortunately, it was just after 16h00 as I fetched the vehicle around 15h30.

When I got to the Dealership with the "dirty-engine" issue after major-service. I was taken to the Workshop-manager. Then I was surprised with his explanation that they used to clean engines before, but at a certain time they stopped. Then I asked the reason/s. He said after cleaning car's engines, sometimes some vehicles will come with complaints from clients of certain engine-parts damaged from water used. Then lately they prefer Clients to wash their engines themselves. It really doesn't make sense.

Then the Workshop manager said the best thing to do when washing engine, is to use spray-jet water unlike high-pressure water, to avoid Engine-damages. As I'm used to different brands on vehicles. What he was saying it made sense, but it didn't make sense why they can't do it themselves for their Clients as it is part of customer-service, OR at least the Service-Advisor to advise Clients when leaving vehicles that lately they don't wash engines. Unlike to be surprised.

BUT STRANGE ENOUGH, THE SERVICE-MANAGER SAYS THEY CLEAN CARS' ENGINES IF ENGINE WAS STRIPPED-DOWN OR IT WAS ENGINE OVERALL. That doesn't make sense at all.

That was the worst customer-service I've experienced myself from such a big Brand (FORD South Africa). That's why all these years I was sceptical about the Ford brand. Now this experience made me worse.

If I compare Ford with other brands like Toyota, BMW, and VW that I'm used to take vehicles to, FORD is the worst.

For me FORD is undermining their Clients' integrity and dignity.

I WAS ENOUGH!!!! INCLUDING THE OWNER OF THE VEHICLE.