FL
Ford Lazarus Ford South Africa
Unclaimed Business
FL
Ford Lazarus Ford South Africa
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Automotive
#44NPS Score
0Unlikely
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceL
Lorinda
1 reviews | Active since Jan 2020
21 May 2025, 11:35
Extremely Disappointed with Lazarus Ford's Service
I am incredibly disappointed with the level of service I’ve received from Lazarus Ford. I booked a service appointment two weeks in advance, and when I arrived on the scheduled day, there was no record of my booking on their system – despite having received confirmation. The staff member who assisted me did so with no sense of urgency or professionalism. She was rude and clearly annoyed at having to help, which made an already frustrating situation even worse. This isn’t the first time I’ve experienced issues. Every time I’ve brought my car in for service, it’s been a negative experience – from poor communication, to unreliable transport arrangements, to unhelpful and dismissive attitudes. Looking back, I should have paid more attention to the Hello Peter reviews and the dealership’s 2.04 Trust Index. Over 100 one-star reviews speak volumes, and unfortunately, my experience reflects the same poor standard. I will not be returning to Lazarus Ford and I would caution others to carefully consider where they take their vehicles for service. Professionalism and customer care are clearly not a priority here.
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Lorinda
1 reviews | Active since Jan 2020
21 May 2025, 11:35
Extremely Disappointed with Lazarus Ford's Service
I am incredibly disappointed with the level of service I’ve received from Lazarus Ford. I booked a service appointment two weeks in advance, and when I arrived on the scheduled day, there was no record of my booking on their system – despite having received confirmation. The staff member who assisted me did so with no sense of urgency or professionalism. She was rude and clearly annoyed at having to help, which made an already frustrating situation even worse. This isn’t the first time I’ve experienced issues. Every time I’ve brought my car in for service, it’s been a negative experience – from poor communication, to unreliable transport arrangements, to unhelpful and dismissive attitudes. Looking back, I should have paid more attention to the Hello Peter reviews and the dealership’s 2.04 Trust Index. Over 100 one-star reviews speak volumes, and unfortunately, my experience reflects the same poor standard. I will not be returning to Lazarus Ford and I would caution others to carefully consider where they take their vehicles for service. Professionalism and customer care are clearly not a priority here.
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Replies (0)RB
Raino B
1 reviews | Active since Jan 2020
9 Dec 2024, 17:20
Lazarus Ford Centurion - Disappointing Experience and Unacceptable Damage
I recently visited the Lazarus Ford service center in Centurion for routine servicing of my vehicle, and unfortunately, I encountered a series of issues that have left me extremely disappointed with both the service and the way the situation has been handled. When I handed over my car, the sump plug and drain were in perfect working order, with no signs of any damage or problems. However, after receiving a call from Nicolene du Preez, I was informed that the sump plug had been stripped and would need to be replaced at an additional cost of R4004,40. This was completely unexpected, as there was absolutely nothing wrong with the sump plug when I brought my car in. I declined the replacement due to the high cost and also chose not to replace the oil filter or change the oil at that time. Despite my decision, I was later informed that the technicians had gone ahead and replaced the oil and filter, and app**** sealant to the sump plug as a temporary fix. I find this particularly troubling, as the sealant is not a long-term solution and does not address the underlying issue. According to Nicolene, the technician claimed that the sump plug had been “secured too tightly,” which allegedly caused it to strip. This explanation is deeply concerning, as I had no issues with the sump plug prior to the service, and it seems that the damage occurred while the vehicle was under Ford’s care. To make matters worse, Nicolene assured me that if I chose to replace the sump in the future, there would be no need to replace the oil and filter again. However, this does not resolve my concerns about the damage and how it was handled. The bottom line is that my vehicle has sustained damage while in Ford’s care, and I cannot be held liable for a part that was broken during the service. I am disappointed with the lack of clarity, communication, and respect for my preferences regarding the repairs. I expect Ford to take responsibility for the damage that occurred while my vehicle was in their care and to provide a fair solution. This experience has certainly affected my trust in Ford's service quality and customer care. Key Issues: 1. Why was the sump plug stripped while under Ford’s care? 2. Why was I not informed of the consequences of applying sealant as a temporary solution? 3. Why were my preferences regarding the sump plug replacement not fully respected? 4. I cannot be held liable for a part that was damaged by the technicians during the service. I hope Ford takes this review seriously and addresses the issue promptly.
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Raino B
1 reviews | Active since Jan 2020
9 Dec 2024, 17:20
Lazarus Ford Centurion - Disappointing Experience and Unacceptable Damage
I recently visited the Lazarus Ford service center in Centurion for routine servicing of my vehicle, and unfortunately, I encountered a series of issues that have left me extremely disappointed with both the service and the way the situation has been handled. When I handed over my car, the sump plug and drain were in perfect working order, with no signs of any damage or problems. However, after receiving a call from Nicolene du Preez, I was informed that the sump plug had been stripped and would need to be replaced at an additional cost of R4004,40. This was completely unexpected, as there was absolutely nothing wrong with the sump plug when I brought my car in. I declined the replacement due to the high cost and also chose not to replace the oil filter or change the oil at that time. Despite my decision, I was later informed that the technicians had gone ahead and replaced the oil and filter, and app**** sealant to the sump plug as a temporary fix. I find this particularly troubling, as the sealant is not a long-term solution and does not address the underlying issue. According to Nicolene, the technician claimed that the sump plug had been “secured too tightly,” which allegedly caused it to strip. This explanation is deeply concerning, as I had no issues with the sump plug prior to the service, and it seems that the damage occurred while the vehicle was under Ford’s care. To make matters worse, Nicolene assured me that if I chose to replace the sump in the future, there would be no need to replace the oil and filter again. However, this does not resolve my concerns about the damage and how it was handled. The bottom line is that my vehicle has sustained damage while in Ford’s care, and I cannot be held liable for a part that was broken during the service. I am disappointed with the lack of clarity, communication, and respect for my preferences regarding the repairs. I expect Ford to take responsibility for the damage that occurred while my vehicle was in their care and to provide a fair solution. This experience has certainly affected my trust in Ford's service quality and customer care. Key Issues: 1. Why was the sump plug stripped while under Ford’s care? 2. Why was I not informed of the consequences of applying sealant as a temporary solution? 3. Why were my preferences regarding the sump plug replacement not fully respected? 4. I cannot be held liable for a part that was damaged by the technicians during the service. I hope Ford takes this review seriously and addresses the issue promptly.
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Replies (0)MM
Mafika M
1 reviews | Active since Jan 2020
3 Feb 2024, 06:50
Worst customer-service by Lazarus FORD Centurion
LAZARUS FORD WORST CUSTOMER SERVICE: On Thursday (01st February 2024), I assisted someone by taking their vehicle to Lazarus Ford dealership for service ( major-service). Their customer-service from Reception to Service-Advisor was excellent, including their shuttle-driver to drop me, and also picking me up later (although shuttle-driver was late for late pick-up). I had to call the dealership to ask about the shuttle-driver's lateness, that's when the shuttle-driver picked up his phone to call me and inform me that he's late for my arranged pick-up time. I was picked-up and dropped at the dealership. Then the vehicle was delivered to me. I did the normal inspection like checking spare-wheel,lock-nuts, kilometres reading, inspection book, any scratches, and cleanliness. As I was rushing somewhere, unfortunately I forgot to check the Engine, especially to check oil-level and other things like water-level and so on. When I arrived at my destination (about 15kilometres from Dealership), I decided to check what I forgot to check on the Engine. Then I was so disappointed and disgusted about the Engine's condition. The Engine was dirty, very dirty. It was not washed after the work that was done on the vehicle. Although oil, plugs, water and anti-freeze was OK. I was so upset to see such Engine after a major-service. As much as I was inconvenienced, then I drove back to the Dealership. Fortunately, it was just after 16h00 as I fetched the vehicle around 15h30. When I got to the Dealership with the "dirty-engine" issue after major-service. I was taken to the Workshop-manager. Then I was surprised with his explanation that they used to clean engines before, but at a certain time they stopped. Then I asked the reason/s. He said after cleaning car's engines, sometimes some vehicles will come with complaints from clients of certain engine-parts damaged from water used. Then lately they prefer Clients to wash their engines themselves. It really doesn't make sense. Then the Workshop manager said the best thing to do when washing engine, is to use spray-jet water unlike high-pressure water, to avoid Engine-damages. As I'm used to different brands on vehicles. What he was saying it made sense, but it didn't make sense why they can't do it themselves for their Clients as it is part of customer-service, OR at least the Service-Advisor to advise Clients when leaving vehicles that lately they don't wash engines. Unlike to be surprised. BUT STRANGE ENOUGH, THE SERVICE-MANAGER SAYS THEY CLEAN CARS' ENGINES IF ENGINE WAS STRIPPED-DOWN OR IT WAS ENGINE OVERALL. That doesn't make sense at all. That was the worst customer-service I've experienced myself from such a big Brand (FORD South Africa). That's why all these years I was sceptical about the Ford brand. Now this experience made me worse. If I compare Ford with other brands like Toyota, BMW, and VW that I'm used to take vehicles to, FORD is the worst. For me FORD is undermining their Clients' integrity and dignity. I WAS ENOUGH!!!! INCLUDING THE OWNER OF THE VEHICLE.
Helpful (0)
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Mafika M
1 reviews | Active since Jan 2020
3 Feb 2024, 06:50
Worst customer-service by Lazarus FORD Centurion
LAZARUS FORD WORST CUSTOMER SERVICE: On Thursday (01st February 2024), I assisted someone by taking their vehicle to Lazarus Ford dealership for service ( major-service). Their customer-service from Reception to Service-Advisor was excellent, including their shuttle-driver to drop me, and also picking me up later (although shuttle-driver was late for late pick-up). I had to call the dealership to ask about the shuttle-driver's lateness, that's when the shuttle-driver picked up his phone to call me and inform me that he's late for my arranged pick-up time. I was picked-up and dropped at the dealership. Then the vehicle was delivered to me. I did the normal inspection like checking spare-wheel,lock-nuts, kilometres reading, inspection book, any scratches, and cleanliness. As I was rushing somewhere, unfortunately I forgot to check the Engine, especially to check oil-level and other things like water-level and so on. When I arrived at my destination (about 15kilometres from Dealership), I decided to check what I forgot to check on the Engine. Then I was so disappointed and disgusted about the Engine's condition. The Engine was dirty, very dirty. It was not washed after the work that was done on the vehicle. Although oil, plugs, water and anti-freeze was OK. I was so upset to see such Engine after a major-service. As much as I was inconvenienced, then I drove back to the Dealership. Fortunately, it was just after 16h00 as I fetched the vehicle around 15h30. When I got to the Dealership with the "dirty-engine" issue after major-service. I was taken to the Workshop-manager. Then I was surprised with his explanation that they used to clean engines before, but at a certain time they stopped. Then I asked the reason/s. He said after cleaning car's engines, sometimes some vehicles will come with complaints from clients of certain engine-parts damaged from water used. Then lately they prefer Clients to wash their engines themselves. It really doesn't make sense. Then the Workshop manager said the best thing to do when washing engine, is to use spray-jet water unlike high-pressure water, to avoid Engine-damages. As I'm used to different brands on vehicles. What he was saying it made sense, but it didn't make sense why they can't do it themselves for their Clients as it is part of customer-service, OR at least the Service-Advisor to advise Clients when leaving vehicles that lately they don't wash engines. Unlike to be surprised. BUT STRANGE ENOUGH, THE SERVICE-MANAGER SAYS THEY CLEAN CARS' ENGINES IF ENGINE WAS STRIPPED-DOWN OR IT WAS ENGINE OVERALL. That doesn't make sense at all. That was the worst customer-service I've experienced myself from such a big Brand (FORD South Africa). That's why all these years I was sceptical about the Ford brand. Now this experience made me worse. If I compare Ford with other brands like Toyota, BMW, and VW that I'm used to take vehicles to, FORD is the worst. For me FORD is undermining their Clients' integrity and dignity. I WAS ENOUGH!!!! INCLUDING THE OWNER OF THE VEHICLE.
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Replies (0)JB
RP
Ralph P
1 reviews | Active since Jan 2020
13 Sept 2022, 12:31
RIPPED OF AND UNHAPPY CUSTOMER!!
My daughters Ford Focus Ambiante has been in and out of Lazarus Ford with various issues and never sorted. At 60 000kms the engine failed and they quoted R93 000.00. I obtained alternative quotes for between R25 000 and R30 000.00.Eventually, with the help of Ford Customer Service, Lazarus Ford agreed to do the repairs for R30 000.00. I bet they still cover all their costs plus at this price!!! How does a engine fail at 60000kms after being serviced by the dealer??? WHAT A RIP OFF!!! I had to force a response out of them via Ford Customer Care. Not what you would expect from a "Blue Chip" Company!!!
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Ralph P
1 reviews | Active since Jan 2020
13 Sept 2022, 12:31
RIPPED OF AND UNHAPPY CUSTOMER!!
My daughters Ford Focus Ambiante has been in and out of Lazarus Ford with various issues and never sorted. At 60 000kms the engine failed and they quoted R93 000.00. I obtained alternative quotes for between R25 000 and R30 000.00.Eventually, with the help of Ford Customer Service, Lazarus Ford agreed to do the repairs for R30 000.00. I bet they still cover all their costs plus at this price!!! How does a engine fail at 60000kms after being serviced by the dealer??? WHAT A RIP OFF!!! I had to force a response out of them via Ford Customer Care. Not what you would expect from a "Blue Chip" Company!!!
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Replies (0)JH
Jp H
1 reviews | Active since Jan 2020
31 Aug 2022, 16:17
Horrible service and out right lying
Horrible service and out right lying. I Bought a ford fiesta ecoboost from Lazarus Ford Centurion. I noticed that the front bumper of thecar wasa bit loose. I told this to the salesman (Charles) and he assured me its just a bracket that is loose, so i sent the car back to ford to "click the bracket back in". When i received the car again Charles assured me that he and the workshop went through thecar with a fine comb and everything is perfect and that all fiestas have that amouny of play kn the front bumper (on kneside only). I was not happy and paid an independent company to evaluate the car. They found that the bumper had 3 brackets broken and could easily be spotted by a mechanic and 3 of tge four wheels have been repaired before. I would not trust Lazarus Ford Centurion at all
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Jp H
1 reviews | Active since Jan 2020
31 Aug 2022, 16:17
Horrible service and out right lying
Horrible service and out right lying. I Bought a ford fiesta ecoboost from Lazarus Ford Centurion. I noticed that the front bumper of thecar wasa bit loose. I told this to the salesman (Charles) and he assured me its just a bracket that is loose, so i sent the car back to ford to "click the bracket back in". When i received the car again Charles assured me that he and the workshop went through thecar with a fine comb and everything is perfect and that all fiestas have that amouny of play kn the front bumper (on kneside only). I was not happy and paid an independent company to evaluate the car. They found that the bumper had 3 brackets broken and could easily be spotted by a mechanic and 3 of tge four wheels have been repaired before. I would not trust Lazarus Ford Centurion at all
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Replies (0)HE
Hans E
1 reviews | Active since Jan 2020
18 Mar 2022, 06:51
Bad service at the service reception area
I had to take the ford Ranger business vehicle today to Lazarus Ford in Centurion for its 45000km service . I arrived at 07h10 , my appointment was for 07h20 , the check in went smooth and I must compliment Russell for being very tentative and friendly when the vehicle was inspected . The nightmare however started when I was referred to the Service Office at 07h35 , stood there till almost 08h00 with no acknowledgement whatsoever from the reception ladies all busy with paperwork and I even heard the one phoning a customer to follow up on a vehicle that was 3 months overdue on its first 12 months service – None the less besides the fact that I thought this was something that could be done after the morning rush was over to add insult to injury customers that came in after me were assisted before me till the point that I asked to speak to the service manager – The reception lady at the service department was kind enough to take me downstairs to the service manager but he was not in his office – We then walked through to the work shop offices but the service manager was not available as he was assisting another customer – I then went down again to the dealer principle and spoke to him and expressed my dismay with the situation but was told they are very busy but that he will take care of the vehicle . I then left the premises quite irate as this is not the kind of service I expected from Ford . I needed the battery of my key remote also changed but did not get the chance to point this out – I strongly suggest that you revisit the handling in your reception area , it is on an unacceptable standard - Acknowledge customers when they walk into the reception area , focus on the customers and not other admin/ work that can be done during the day and assist customers as they walk in and not let them all sit and wait for 30 minutes with point blank just ignoring them . The Ford is going after this service, I do not accept to be treated like this.
Helpful (0)
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Hans E
1 reviews | Active since Jan 2020
18 Mar 2022, 06:51
Bad service at the service reception area
I had to take the ford Ranger business vehicle today to Lazarus Ford in Centurion for its 45000km service . I arrived at 07h10 , my appointment was for 07h20 , the check in went smooth and I must compliment Russell for being very tentative and friendly when the vehicle was inspected . The nightmare however started when I was referred to the Service Office at 07h35 , stood there till almost 08h00 with no acknowledgement whatsoever from the reception ladies all busy with paperwork and I even heard the one phoning a customer to follow up on a vehicle that was 3 months overdue on its first 12 months service – None the less besides the fact that I thought this was something that could be done after the morning rush was over to add insult to injury customers that came in after me were assisted before me till the point that I asked to speak to the service manager – The reception lady at the service department was kind enough to take me downstairs to the service manager but he was not in his office – We then walked through to the work shop offices but the service manager was not available as he was assisting another customer – I then went down again to the dealer principle and spoke to him and expressed my dismay with the situation but was told they are very busy but that he will take care of the vehicle . I then left the premises quite irate as this is not the kind of service I expected from Ford . I needed the battery of my key remote also changed but did not get the chance to point this out – I strongly suggest that you revisit the handling in your reception area , it is on an unacceptable standard - Acknowledge customers when they walk into the reception area , focus on the customers and not other admin/ work that can be done during the day and assist customers as they walk in and not let them all sit and wait for 30 minutes with point blank just ignoring them . The Ford is going after this service, I do not accept to be treated like this.
0
Replies (0)TR
Thabo R
1 reviews | Active since Jan 2020
11 Mar 2022, 14:56
Missing car parts
I'm worried with this dealer, Ford Lazarus in centurion as I took my car in for service and to my surprise my engine cover went missing and is nowhere to be found. I raised this with the dealer but they keep on covering up claiming that my car originally did not come with the engine cover. Never the less, the fact remains that my car had a cover before going into dealer and now is missing. I'll like customers to be away of this kind of behavior and consider other dealers that will treat their motor vehicles with respect in making sure that customers get their vehicles same as before the service. It is totally unacceptable to take in your car for service and other parts goes missing and no one is accountable or takes responsibility.
Helpful (0)
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Thabo R
1 reviews | Active since Jan 2020
11 Mar 2022, 14:56
Missing car parts
I'm worried with this dealer, Ford Lazarus in centurion as I took my car in for service and to my surprise my engine cover went missing and is nowhere to be found. I raised this with the dealer but they keep on covering up claiming that my car originally did not come with the engine cover. Never the less, the fact remains that my car had a cover before going into dealer and now is missing. I'll like customers to be away of this kind of behavior and consider other dealers that will treat their motor vehicles with respect in making sure that customers get their vehicles same as before the service. It is totally unacceptable to take in your car for service and other parts goes missing and no one is accountable or takes responsibility.
0
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