RB
Raino B
Active since Dec 2024
4
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Reviews
4 reviews16 months ago
Lazarus Ford Centurion - Disappointing Experience and Unacceptable Damage
I recently (today) visited the Lazarus Ford service center in Centurion for routine servicing of my vehicle, and unfortunately, I encountered a series of issues that have left me extremely disappointed with both the service and the way the situation has been handled. When I handed over my car, the sump plug and drain were in perfect working order, with no signs of any damage or problems. However, after receiving a call from Nicolene du Preez, I was informed that the sump plug had been stripped and would need to be replaced at an additional cost of R4004,40. This was completely unexpected, as there was absolutely nothing wrong with the sump plug when I brought my car in. I declined the replacement due to the high cost and also chose not to replace the oil filter or change the oil at that time. Despite my decision, I was later informed that the technicians had gone ahead and replaced the oil and filter, and app**** sealant to the sump plug as a temporary fix. I find this particularly troubling, as the sealant is not a long-term solution and does not address the underlying issue. According to Nicolene, the technician claimed that the sump plug had been “secured too tightly,” which allegedly caused it to strip. This explanation is deeply concerning, as I had no issues with the sump plug prior to the service, and it seems that the damage occurred while the vehicle was under Ford’s care. To make matters worse, Nicolene assured me that if I chose to replace the sump in the future, there would be no need to replace the oil and filter again. However, this does not resolve my concerns about the damage and how it was handled. The bottom line is that my vehicle has sustained damage while in Ford’s care, and I cannot be held liable for a part that was broken during the service. I am disappointed with the lack of clarity, communication, and respect for my preferences regarding the repairs. I expect Ford to take responsibility for the damage that occurred while my vehicle was in their care and to provide a fair solution. This experience has certainly affected my trust in Ford's service quality and customer care. Key Issues: 1. Why was the sump plug stripped while under Ford’s care? 2. Why was I not informed of the consequences of applying sealant as a temporary solution? 3. Why were my preferences regarding the sump plug replacement not fully respected? 4. I cannot be held liable for a part that was damaged by the technicians during the service. I hope Ford takes this review seriously and addresses the issue promptly.
0 replies
16 months ago
Lazarus Ford Centurion - Disappointing Experience and Unacceptable Damage
I recently visited the Lazarus Ford service center in Centurion for routine servicing of my vehicle, and unfortunately, I encountered a series of issues that have left me extremely disappointed with both the service and the way the situation has been handled. When I handed over my car, the sump plug and drain were in perfect working order, with no signs of any damage or problems. However, after receiving a call from Nicolene du Preez, I was informed that the sump plug had been stripped and would need to be replaced at an additional cost of R4004,40. This was completely unexpected, as there was absolutely nothing wrong with the sump plug when I brought my car in. I declined the replacement due to the high cost and also chose not to replace the oil filter or change the oil at that time. Despite my decision, I was later informed that the technicians had gone ahead and replaced the oil and filter, and app**** sealant to the sump plug as a temporary fix. I find this particularly troubling, as the sealant is not a long-term solution and does not address the underlying issue. According to Nicolene, the technician claimed that the sump plug had been “secured too tightly,” which allegedly caused it to strip. This explanation is deeply concerning, as I had no issues with the sump plug prior to the service, and it seems that the damage occurred while the vehicle was under Ford’s care. To make matters worse, Nicolene assured me that if I chose to replace the sump in the future, there would be no need to replace the oil and filter again. However, this does not resolve my concerns about the damage and how it was handled. The bottom line is that my vehicle has sustained damage while in Ford’s care, and I cannot be held liable for a part that was broken during the service. I am disappointed with the lack of clarity, communication, and respect for my preferences regarding the repairs. I expect Ford to take responsibility for the damage that occurred while my vehicle was in their care and to provide a fair solution. This experience has certainly affected my trust in Ford's service quality and customer care. Key Issues: 1. Why was the sump plug stripped while under Ford’s care? 2. Why was I not informed of the consequences of applying sealant as a temporary solution? 3. Why were my preferences regarding the sump plug replacement not fully respected? 4. I cannot be held liable for a part that was damaged by the technicians during the service. I hope Ford takes this review seriously and addresses the issue promptly.
0 replies
16 months ago
Lazarus Ford Centurion - Disappointing Experience and Unacceptable Damage
I recently visited the Lazarus Ford service center in Centurion for routine servicing of my vehicle, and unfortunately, I encountered a series of issues that have left me extremely disappointed with both the service and the way the situation has been handled. When I handed over my car, the sump plug and drain were in perfect working order, with no signs of any damage or problems. However, after receiving a call from Nicolene du Preez, I was informed that the sump plug had been stripped and would need to be replaced at an additional cost of R4004,40. This was completely unexpected, as there was absolutely nothing wrong with the sump plug when I brought my car in. I declined the replacement due to the high cost and also chose not to replace the oil filter or change the oil at that time. Despite my decision, I was later informed that the technicians had gone ahead and replaced the oil and filter, and app**** sealant to the sump plug as a temporary fix. I find this particularly troubling, as the sealant is not a long-term solution and does not address the underlying issue. According to Nicolene, the technician claimed that the sump plug had been “secured too tightly,” which allegedly caused it to strip. This explanation is deeply concerning, as I had no issues with the sump plug prior to the service, and it seems that the damage occurred while the vehicle was under Ford’s care. To make matters worse, Nicolene assured me that if I chose to replace the sump in the future, there would be no need to replace the oil and filter again. However, this does not resolve my concerns about the damage and how it was handled. The bottom line is that my vehicle has sustained damage while in Ford’s care, and I cannot be held liable for a part that was broken during the service. I am disappointed with the lack of clarity, communication, and respect for my preferences regarding the repairs. I expect Ford to take responsibility for the damage that occurred while my vehicle was in their care and to provide a fair solution. This experience has certainly affected my trust in Ford's service quality and customer care. Key Issues: 1. Why was the sump plug stripped while under Ford’s care? 2. Why was I not informed of the consequences of applying sealant as a temporary solution? 3. Why were my preferences regarding the sump plug replacement not fully respected? 4. I cannot be held liable for a part that was damaged by the technicians during the service. I hope Ford takes this review seriously and addresses the issue promptly.
0 replies
16 months ago
Lazarus Ford Centurion - Disappointing Experience and Unacceptable Damage
I recently visited the Lazarus Ford service center in Centurion for routine servicing of my vehicle, and unfortunately, I encountered a series of issues that have left me extremely disappointed with both the service and the way the situation has been handled. When I handed over my car, the sump plug and drain were in perfect working order, with no signs of any damage or problems. However, after receiving a call from Nicolene du Preez, I was informed that the sump plug had been stripped and would need to be replaced at an additional cost of R4004,40. This was completely unexpected, as there was absolutely nothing wrong with the sump plug when I brought my car in. I declined the replacement due to the high cost and also chose not to replace the oil filter or change the oil at that time. Despite my decision, I was later informed that the technicians had gone ahead and replaced the oil and filter, and app**** sealant to the sump plug as a temporary fix. I find this particularly troubling, as the sealant is not a long-term solution and does not address the underlying issue. According to Nicolene, the technician claimed that the sump plug had been “secured too tightly,” which allegedly caused it to strip. This explanation is deeply concerning, as I had no issues with the sump plug prior to the service, and it seems that the damage occurred while the vehicle was under Ford’s care. To make matters worse, Nicolene assured me that if I chose to replace the sump in the future, there would be no need to replace the oil and filter again. However, this does not resolve my concerns about the damage and how it was handled. The bottom line is that my vehicle has sustained damage while in Ford’s care, and I cannot be held liable for a part that was broken during the service. I am disappointed with the lack of clarity, communication, and respect for my preferences regarding the repairs. I expect Ford to take responsibility for the damage that occurred while my vehicle was in their care and to provide a fair solution. This experience has certainly affected my trust in Ford's service quality and customer care. Key Issues: 1. Why was the sump plug stripped while under Ford’s care? 2. Why was I not informed of the consequences of applying sealant as a temporary solution? 3. Why were my preferences regarding the sump plug replacement not fully respected? 4. I cannot be held liable for a part that was damaged by the technicians during the service. I hope Ford takes this review seriously and addresses the issue promptly.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (100%)