Ford Lazarus Centurion
Unclaimed Business
|1.6|7 Reviews (last 12 months)|This business does not respond to reviews
Ford Lazarus Centurion
Unclaimed Business
|1.6
7 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.6|7 Reviews
Sep '25 - Aug '26
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAC
Andrew C
1 reviews | Active since May 2021
16 Mar 2026, 13:05
Terrible customer service.
I wish that I could leave a zero star rating, I have contacted them multiple times through their portal and by telephone to book my vehicle in for a service and nobody has contacted me after leaving multiple messages.
Helpful (0)
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Andrew C
1 reviews | Active since May 2021
16 Mar 2026, 13:05
Terrible customer service.
I wish that I could leave a zero star rating, I have contacted them multiple times through their portal and by telephone to book my vehicle in for a service and nobody has contacted me after leaving multiple messages.
0
Replies (0)AK
Aphiwe K
1 reviews | Active since Dec 2020
4 Feb 2026, 09:27
LACK OF EMPATHY AND BAD CUSTOMER SERVICE BY LAZARUS FORD CENTURION
Bad customer service, lack of empathy and dismissive attitude. My wife has a Ford eco sport trend, full service history with Lazarus centurion Ford, still under full warranty. on 02 February 2026, I had just dropped off my son at school, when I returned to the car, it wouldn’t start (I had a feeling it’s a flat battery so I needed to be sure before I purchase one). So I called my insurance to tow me to Lazarus Ford centurion. When I got there I told them the car is not starting I need assistance with a jump start to see if it’s the battery or something else, and if it is the battery then I will buy it at the dealer parts shops. They told me they cannot assist with a jump start they need to do a job card to diagnose the car at a cost of +R1100. I told them no I just need a jump start then if the car won’t start I will do the diagnosis. When I saw I would not get the assistance I need I proceeded to their parts shop and asked to purchase a new battery and they told me they do not have stock. I returned to the lady at the reception and with a straight face, no empathy no care she told me there’s nothing they can do the jump start kit has been ******. I was at their dealer outside stranded in the sun, mechanics, staff technicians passed me with no empathy or care. I had to call my insurance to jump start me at their yard and I drove to car to the nearest Willard for a new battery and now I am sorted. Oh and I called their customer service and they told me the dealer should make a plan for a jump start if I’m stranded in their yard, they cannot just say it’s ****** it ends there.
Helpful (0)
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Aphiwe K
1 reviews | Active since Dec 2020
4 Feb 2026, 09:27
LACK OF EMPATHY AND BAD CUSTOMER SERVICE BY LAZARUS FORD CENTURION
Bad customer service, lack of empathy and dismissive attitude. My wife has a Ford eco sport trend, full service history with Lazarus centurion Ford, still under full warranty. on 02 February 2026, I had just dropped off my son at school, when I returned to the car, it wouldn’t start (I had a feeling it’s a flat battery so I needed to be sure before I purchase one). So I called my insurance to tow me to Lazarus Ford centurion. When I got there I told them the car is not starting I need assistance with a jump start to see if it’s the battery or something else, and if it is the battery then I will buy it at the dealer parts shops. They told me they cannot assist with a jump start they need to do a job card to diagnose the car at a cost of +R1100. I told them no I just need a jump start then if the car won’t start I will do the diagnosis. When I saw I would not get the assistance I need I proceeded to their parts shop and asked to purchase a new battery and they told me they do not have stock. I returned to the lady at the reception and with a straight face, no empathy no care she told me there’s nothing they can do the jump start kit has been ******. I was at their dealer outside stranded in the sun, mechanics, staff technicians passed me with no empathy or care. I had to call my insurance to jump start me at their yard and I drove to car to the nearest Willard for a new battery and now I am sorted. Oh and I called their customer service and they told me the dealer should make a plan for a jump start if I’m stranded in their yard, they cannot just say it’s ****** it ends there.
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Replies (0)MM
Mabolaya M
1 reviews | Active since Dec 2024
26 Jan 2026, 12:39
NEVER do important repairs with Ford Lazarus.
Endless headache from Ford Lazarus. My Ford Ranger 2.0 BiTurbo only serviced by Lazarus (FSH) for 4 years until my first repairs started. The first three repairs before 100K were covered by warranty, I had to return MULTIPLE times to replace broken diff lock. I then paid for injector replacements and some cylinder work. Problem was fixed but my car has been leaking oil ever since. They refused to fix the oil leak. I paid R12000 to fix the oil leak. Even after that my car is still leaking and they ignore all my emails. My car has NEVER been touched by any other mechanics besides them. NEVER do important repairs with Ford Lazarus.
Helpful (0)
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Mabolaya M
1 reviews | Active since Dec 2024
26 Jan 2026, 12:39
NEVER do important repairs with Ford Lazarus.
Endless headache from Ford Lazarus. My Ford Ranger 2.0 BiTurbo only serviced by Lazarus (FSH) for 4 years until my first repairs started. The first three repairs before 100K were covered by warranty, I had to return MULTIPLE times to replace broken diff lock. I then paid for injector replacements and some cylinder work. Problem was fixed but my car has been leaking oil ever since. They refused to fix the oil leak. I paid R12000 to fix the oil leak. Even after that my car is still leaking and they ignore all my emails. My car has NEVER been touched by any other mechanics besides them. NEVER do important repairs with Ford Lazarus.
0
Replies (0)MS
Mmabatho S
1 reviews | Active since Jun 2010
18 Sept 2025, 11:39
Unprofessional, dismissive service staff and car failed after paid dealership service.
I took my car in for a scheduled service on 17 September 2025 and paid R4,556.72, expecting a professional experience. Unfortunately, less than 24 hours later, my car wouldn't start no error messages, just completely unresponsive. I called for help early in the morning, and despite speaking with the driver and later Zandile at the dealership, I received no support or accountability. Zandile rudely told me to tow the car back at my own expense, refused to explain anything about service warranties, and eventually hung up on me.I ended up arranging my own tow truck and returned the car to the dealership. Upon arrival, I was received by Nicoline, who also showed no concern or empathy, offered no apology, and didn’t even arrange transport for me until I asked. Even then, there was mention of additional charges, despite this clearly being a return job. As a woman dealing with other women, I expected at least some understanding or professionalism. Instead, I was treated with rudeness and indifference, as if I was expected to diagnose the car myself.This has been a frustrating and disappointing experience, and I would not recommend this dealership based on the service I received. Customers deserve respect, transparency, and accountability I experienced none of that.
Helpful (0)
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Mmabatho S
1 reviews | Active since Jun 2010
18 Sept 2025, 11:39
Unprofessional, dismissive service staff and car failed after paid dealership service.
I took my car in for a scheduled service on 17 September 2025 and paid R4,556.72, expecting a professional experience. Unfortunately, less than 24 hours later, my car wouldn't start no error messages, just completely unresponsive. I called for help early in the morning, and despite speaking with the driver and later Zandile at the dealership, I received no support or accountability. Zandile rudely told me to tow the car back at my own expense, refused to explain anything about service warranties, and eventually hung up on me.I ended up arranging my own tow truck and returned the car to the dealership. Upon arrival, I was received by Nicoline, who also showed no concern or empathy, offered no apology, and didn’t even arrange transport for me until I asked. Even then, there was mention of additional charges, despite this clearly being a return job. As a woman dealing with other women, I expected at least some understanding or professionalism. Instead, I was treated with rudeness and indifference, as if I was expected to diagnose the car myself.This has been a frustrating and disappointing experience, and I would not recommend this dealership based on the service I received. Customers deserve respect, transparency, and accountability I experienced none of that.
0
Replies (0)