CD
Chantelle L
Active since Mar 2009
3
Reviews
0
Industries
Reviews
3 reviews8 months ago
Ford Lazarus only half fixed my car resulting in being stranded in Kuruman
On 19 July 2025 Ford Lazarus took in my father’s Ford Kuga for repairs because of a knocking sound. They decided that the brake pads, disks, as well as the right CV joint should be replaced. This was done and vehicle was given back. However on 27 July 2025 they left for the Northern Cape and vehicle started giving trouble- only for my father and his partner to end up stranded in Kuruman on 4 July 2025. Turns out the left CV joint was also busted. Ended up having to take extra time off, needing 4 accommodation and towing from road to Ford Kuruman for repairs. Explaining to Ford Lazarus that they should take some responsibility for this- as they essentially handed him a car that was not fully road worthy and fixed- has only resulted in vague emails that take weeks and sorry but we fixed the right hand one. No responsibility taken and responses that only indicate they have not read the emails. I strongly believe Lazarus did not inspect the car properly otherwise they would've replaced the left CV Joint too. Their inadequate repairs and inspection led to a cost of R8660 for accommodation and towing. Which would have been prevented had they replaced both CV joints at the first repairs. Beyond their inadequate repairs their communication has been lackadaisical and frustrating at best.
0 replies
128 months ago
Un-incredible Service and Repairs
On the 12th of Feb I handed my Macbook Pro in for repairs on it's extended warrantee. It was confirmed that the battery pack overheated/started swelling causing issues with trackpad and keyboard. ( JC00150009424).With little, to no feedback, I eventually got it back, but the battery they replaced didn't charge/decharge correctly- had to take it back again. Eventually got the unit back on 16 March. <br> <br> The trackpad &keyboard started acting up again so I handed it in again on 11 Sept (JC00030005108), eventually let me know that the trackpad and keyboard will be replaced- went to pick up the unit on 5 October- only to find the trackpad horribly fitted- it stood out from the laptop casing so bad that the laptop couldn't even close. Left it with them to fix/replace.<br> <br> I was notified to pick up unit on 7 Octt (JC00030005153) again the trackpad was not fitted correctly (not flush with laptop body) This time they put me in touch with their repair co.- and today (9 Oct) I got a call from the repair co. to say that the trackpad's springloader/palmrest thingy was weakened by the adjustments (they've made). Now theyre re-replacing the trackpad and springloader/palmrest.
75 replies
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5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
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2 Star
1 (33.333333333333336%)
1 Star
1 (33.333333333333336%)