Bad service at the service reception area

I had to take the ford Ranger business vehicle today to Lazarus Ford in Centurion for its 45000km service . I arrived at 07h10 , my appointment was for 07h20 , the check in went smooth and I must compliment Russell for being very tentative and friendly when the vehicle was inspected . The nightmare however started when I was referred to the Service Office at 07h35 , stood there till almost 08h00 with no acknowledgement whatsoever from the reception ladies all busy with paperwork and I even heard the one phoning a customer to follow up on a vehicle that was 3 months overdue on its first 12 months service – None the less besides the fact that I thought this was something that could be done after the morning rush was over to add insult to injury customers that came in after me were assisted before me till the point that I asked to speak to the service manager – The reception lady at the service department was kind enough to take me downstairs to the service manager but he was not in his office – We then walked through to the work shop offices but the service manager was not available as he was assisting another customer – I then went down again to the dealer principle and spoke to him and expressed my dismay with the situation but was told they are very busy but that he will take care of the vehicle . I then left the premises quite irate as this is not the kind of service I expected from Ford . I needed the battery of my key remote also changed but did not get the chance to point this out – I strongly suggest that you revisit the handling in your reception area , it is on an unacceptable standard - Acknowledge customers when they walk into the reception area , focus on the customers and not other admin/ work that can be done during the day and assist customers as they walk in and not let them all sit and wait for 30 minutes with point blank just ignoring them . The Ford is going after this service, I do not accept to be treated like this.