L
Lorinda
Active since Nov 2024
4
Reviews
0
Industries
Reviews
4 reviews11 months ago
Extremely Disappointed with Lazarus Ford's Service
I am incredibly disappointed with the level of service I’ve received from Lazarus Ford Centurion. I booked a service appointment 9 days in advance (1st available date), and when I arrived on the scheduled day, there was no record of my booking on their system. The staff member who assisted me did so with no sense of urgency or professionalism. She was rude and clearly annoyed at having to help, which made an already frustrating situation even worse. This isn’t the first time I’ve experienced issues. Every time I’ve brought my car in for service, it’s been a negative experience – from poor communication, to unreliable transport arrangements, to unhelpful and dismissive attitudes. Looking back, I should have paid more attention to the Hello Peter reviews and the dealership’s 2.04 Trust Index. Over 100 one-star reviews speak volumes, and unfortunately, my experience reflects the same poor standard. I will not be returning to Lazarus Ford and I would caution others to carefully consider where they take their vehicles for service. Professionalism and customer care are clearly not a priority here.
0 replies
11 months ago
Extremely Disappointed with Lazarus Ford's Service
I am incredibly disappointed with the level of service I’ve received from Lazarus Ford Centurion. I booked a service appointment 9 days in advance (1st available date), and when I arrived on the scheduled day, there was no record of my booking on their system. The staff member who assisted me did so with no sense of urgency or professionalism. She was rude and clearly annoyed at having to help, which made an already frustrating situation even worse. This isn’t the first time I’ve experienced issues. Every time I’ve brought my car in for service, it’s been a negative experience – from poor communication, to unreliable transport arrangements, to unhelpful and dismissive attitudes. Looking back, I should have paid more attention to the Hello Peter reviews and the dealership’s 2.04 Trust Index. Over 100 one-star reviews speak volumes, and unfortunately, my experience reflects the same poor standard. I will not be returning to Lazarus Ford and I would caution others to carefully consider where they take their vehicles for service. Professionalism and customer care are clearly not a priority here.
0 replies
11 months ago
Extremely Disappointed with Lazarus Ford's Service
I am incredibly disappointed with the level of service I’ve received from Lazarus Ford. I booked a service appointment two weeks in advance, and when I arrived on the scheduled day, there was no record of my booking on their system – despite having received confirmation. The staff member who assisted me did so with no sense of urgency or professionalism. She was rude and clearly annoyed at having to help, which made an already frustrating situation even worse. This isn’t the first time I’ve experienced issues. Every time I’ve brought my car in for service, it’s been a negative experience – from poor communication, to unreliable transport arrangements, to unhelpful and dismissive attitudes. Looking back, I should have paid more attention to the Hello Peter reviews and the dealership’s 2.04 Trust Index. Over 100 one-star reviews speak volumes, and unfortunately, my experience reflects the same poor standard. I will not be returning to Lazarus Ford and I would caution others to carefully consider where they take their vehicles for service. Professionalism and customer care are clearly not a priority here.
0 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)