Unbelieveable

Extremely disappointed.

I went to Ford N1 city for my yearly service. One week later I was in a close call serious accident and had to be towed home due to my front right wheel. Luckily it was a Friday because I went straight to a mechanic the next day. The registered (well-known) mechanic confirmed my brake pads were on 2% and in dangerous condition.

When I reported this to Ford the Monday. They accused me of lying and asked me to get a written report from that mechanic as proof. I immediately did this and the mechanic was more than happy to write a full detailed report.

I then brought this to Ford but they STILL refused to admit the service was not done correctly. This is after we had proof in writing and with photo’s from the Saturday morning (showing the brake pads and caliper) Obviously I needed to repair ALL the damages now caused with Ford. When they sent me the quote, I was shocked at how much I had to pay. They did take off labour and gave a 10% discount on all parts for all the inconvenience but to me that just showed how guilty they were.

With the discount, I still had to pay close to R7000.00 for a mistake they were responsible for. To make matters worse, I had a meeting with the service manager Gert Engelbrecht and general manager Craig Van Der Heever as the repair process was delayed so much. I met with them to share my dissatisfaction with the service and treatment. They emphasized and assured me they will make sure it is sped up. I also asked them if they can reduce the quote. They confirmed they will see what they can do further.

When my vehicle was FINALLY repaired after MANY calls from my side asking for updates, they told me to pay the FULL original amount. When I asked to pay over two instalments or just not all at once they completely refused. I was SO upset as they were holding my vehicle and refusing to give my car back. I asked them to call Craig Van Der Heever (manager) down to assist. When he came down, he all but laughed in my face and said “well, if you don’t want to pay the full amount, we can always remove the new parts and put the old damaged parts back on” he said this with a smile on his face. I was absolutely disgusted that this is how they treat their clients. There were also two staff members (Gert and Sharon) who witnessed this.

I had no choice but to borrow money and to pay the FULL R7000.00 to get my car back. I will say, the only person in the company who treated me like a valued client was my service advisor Sharon