Poor and deceptive service from Ford silverlakes

I bought a Ford ranger demo bakkie at 14000 km in KZN ; during that period I relocated to Pretoria and advised the dealership that there was a squicky noise from the brakes and they advised me to take it to the nearest Ford where I live in PTA.

I waited for the car to be due for its next service where I reported the same to Ford Silverlakes where I was told the brakes are dirty and only requires cleaning

The cleaning was done and the noise persisted where I repeatedly reported the same issue but was charged for cleaning the brakes every time I report the noise

The noise is continuing band I took the liberty to escalate the issue to Christ Marais service manager when I took the car for its third service

He had promised me to address the issue after advising me that this was a common problem with all bakkies since they changed the material component for brakes. This came as a huge surprise and was never communicated to customers. He had advised that he will get the matter sorted and will get Ford SA to cover the cost

To my surprise I get a call from Anna Gerber service advisor advising me of a cost I need to pay to resolve the issue on a vehicle that has a motor plan and should be under warranty

I refused to cover the cost and they still did not explain to me what the problem is

This morning the service advisor send me an email asking me that Christi Marais wants me to provide him with proof that I have reported this matter since 15000 km as if I work for Ford and have access to their system or as if they provide us with reference numbers when we book cars for service; how pathetic

Surprisingly their system also send me a message stating that I missed service the previous day while the car was serviced