Formal Complaint Regarding Ongoing Vehicle Issues and Service

I am writing to formally lodge a complaint regarding the ongoing issues with my vehicle and the inadequate service provided by NMI Ford Tygervalley. I have been dealing with these issues for far too long and am extremely frustrated by the lack of resolution.

My vehicle has been at the dealership for extended periods on two separate occasions—once for four months in 2024 and now for two months from the end of 2024 into 2025—due to the same recurring issue. This ongoing problem, requiring such prolonged repair times, is deeply concerning and completely unacceptable. During these periods, I have been provided with a courtesy vehicle that is far less fuel-efficient than my own, resulting in unnecessary financial strain. This situation is particularly unfair, as my vehicle is still under warranty, and I should not be incurring additional costs (such as extra fuel) due to Ford’s delays in waiting for parts and the extended repair process.

In 2024, my vehicle was at the dealership from February to May (a total of four months), during which I faced ongoing problems and delays. I reported these issues to Ford South Africa, but despite my efforts, no meaningful action has been taken to resolve my concerns.

Furthermore, I continue to pay for car installments and tracker fees, despite not being able to use my vehicle for an extended period. Over the past year, I have paid for a vehicle that I was unable to drive for five months, causing significant financial strain and frustration.

The outcome I hope to achieve is compensation for the extra fuel costs I incurred due to the high fuel consumption of the courtesy vehicle. I also request compensation for the vehicle installments, tracker fees, and insurance I have continued to pay for five months while my vehicle has been sitting idle at the dealership and unavailable for use.

I would also like to stress that I expect my vehicle to be returned today, as promised. The ongoing delays and lack of resolution are simply unacceptable. I demand that the vehicle be ready for collection at the agreed-upon time, and I request that fuel be provided as compensation for the inconvenience and financial strain I have been forced to endure.

Additionally, I am requesting compensation for the financial burden caused by Ford’s extended waiting periods for parts, as well as the fact that my car has been sitting idle at the dealership. Meanwhile, I have had to use a courtesy vehicle that is far more fuel-inefficient than my own, further increasing my costs, all while my vehicle is still under warranty.

I trust that MIOSA will assist in resolving these ongoing issues, as Ford South Africa has not demonstrated the competence to do so.