DC
Danielle C
Active since Nov 2023
5
Reviews
0
Industries
Reviews
5 reviews1 month ago
Unresolved Brake Repairs & Expired Warranty — After 6 Return Visits
I need to share my experience with Tyre Mart in Durbanville because I honestly don’t know where else to turn anymore. In January 2025 I had my brake pads and discs replaced there after being advised during a vehicle service that it needed to be done. Since then, my vehicle has been back to the same branch SIX times for the exact same problem — screaming brakes, rattling, and braking that never felt right. Each time adjustments were made: discs were skimmed, pads were replaced, and eventually in August 2025 the discs and brake pads were replaced again completely. Despite all of this, the problem has never been resolved. Today I contacted the branch again, only to be told that they are “sorry” but my warranty has expired and nothing further can be done. What I don’t understand is this: the issue started within the warranty period and I repeatedly returned for the SAME unresolved fault. The brakes were never right from the initial installation. How can a warranty expire on a problem that was reported multiple times while it was still valid? I have never previously had brake issues with this vehicle, and I trusted the workmanship and advice given. At this point I feel completely dismissed as a customer after months of inconvenience and safety concerns. I would really appreciate proper accountability and a fair resolution.
0 replies
15 months ago
Formal Complaint Regarding Ongoing Vehicle Issues and Service
I am writing to formally lodge a complaint regarding the ongoing issues with my vehicle and the inadequate service provided by NMI Ford Tygervalley. I have been dealing with these issues for far too long and am extremely frustrated by the lack of resolution. My vehicle has been at the dealership for extended periods on two separate occasions—once for four months in 2024 and now for two months from the end of 2024 into 2025—due to the same recurring issue. This ongoing problem, requiring such prolonged repair times, is deeply concerning and completely unacceptable. During these periods, I have been provided with a courtesy vehicle that is far less fuel-efficient than my own, resulting in unnecessary financial strain. This situation is particularly unfair, as my vehicle is still under warranty, and I should not be incurring additional costs (such as extra fuel) due to Ford’s delays in waiting for parts and the extended repair process. In 2024, my vehicle was at the dealership from February to May (a total of four months), during which I faced ongoing problems and delays. I reported these issues to Ford South Africa, but despite my efforts, no meaningful action has been taken to resolve my concerns. Furthermore, I continue to pay for car installments and tracker fees, despite not being able to use my vehicle for an extended period. Over the past year, I have paid for a vehicle that I was unable to drive for five months, causing significant financial strain and frustration. The outcome I hope to achieve is compensation for the extra fuel costs I incurred due to the high fuel consumption of the courtesy vehicle. I also request compensation for the vehicle installments, tracker fees, and insurance I have continued to pay for five months while my vehicle has been sitting idle at the dealership and unavailable for use. I would also like to stress that I expect my vehicle to be returned today, as promised. The ongoing delays and lack of resolution are simply unacceptable. I demand that the vehicle be ready for collection at the agreed-upon time, and I request that fuel be provided as compensation for the inconvenience and financial strain I have been forced to endure. Additionally, I am requesting compensation for the financial burden caused by Ford’s extended waiting periods for parts, as well as the fact that my car has been sitting idle at the dealership. Meanwhile, I have had to use a courtesy vehicle that is far more fuel-inefficient than my own, further increasing my costs, all while my vehicle is still under warranty. I trust that MIOSA will assist in resolving these ongoing issues, as Ford South Africa has not demonstrated the competence to do so.
0 replies
15 months ago
Worst Beds and Service EVER
DO NOT ORDER FROM THEM. I HAD MY BED FOR LESS THAN 2 MONTHS AND YOU CANT LAY ON IT. I HAD TO GO FOR SUTURES IN MY LEG DUE TO *****S COMING OUT OF THE BASE. MY HUSBAND IS ADMITTED FOR A BACK INJURY. THEY IGNORE YOUR MESSAGES AND BLOCK YOU SO YOU CANT PHONE THEM. THEY SAYS IT COMES WITH WARRANTEE AND GUARANTEE BUT THEY NOT DOING ANYTHING ABOUT IT. I GAVE THEM A CHANCE TO REPLACE THE BED WITH A NEW, BETTER BED. THEY ARE IGNORING ME. NOW IM TAKING LEGAL STEPS TO SUE THEM FOR THE MEDICAL EXPENSES. WORSE COMPANY AND SERVICE EVER!!!!
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26 months ago
WORST EXPERIENCE EVER!
WORST POSSIBLE SERVICE! My car went for a service on the 2nd of February 2024. There was absolutely NOTHING wrong with my vehicle. The Friday after I fetched my car I noticed that my car was jerking when accelerating and when the aircon was on. I phoned Ford and they instructed me to bring my vehicle on the following day so they can see whats wrong. On the 3rd of February I took my vehicle and waited there for more than 2 hours. They told me that it looks like my aircon pump is faulty and needs to be replaced (my car has 22 000km on so this shouldn't happen). I dropped my car at Ford on the Monday, 5th of February for diagnostics and repairs to be done. They told me it would take a week maximum and that they cannot provide me with a loan/ courtesy car. On the Tuesday the technition contacted me saying that the aircon pump has been ordered and that my car should be repaired by Thursday, the 8th of February at the latest. On Thursday, the technician contacted me again saying that the aircon pump does not seem to be the problem (although it was replaced) and that the aircon still don't make cool. They are investigating further. On Friday the technician contacted me again saying they still don't know what the problem is as they haven't had a similar situation yet. They are busy going through the wiring. On Monday, the same story. No feedback, no plan and no problem. On Tuesday the 13th of February the technician contacted me again saying that they contacted the support team and they are busy checking the computer box. Later on the same day he contacted me again asking if he can put in R200 worth of fuel and I need to reimburse them (I left my car with a 1/4 tank). This was the biggest cheek! On the 13th I decided to go in to the branch as I was FED UP! No problem, no solution and no time frame as to when my car will be done. I have also asked several times for a courtesy/ loan car of which they refused. I phoned the service centre atleast 10 times a day and I get NO awnser or my calls are being ignored. I have left messages several times for the service manager to contact me back and he was in "meetings" the whole day. When I got to the branch, I insisted on speaking to the service manager, Mr Khaya Mafenuka. I explained my situation. He said that the technitions are busy investigating something else that might be the problem and that he will contact me by COB with feedback. He has never contacted me. NEVER GO TO NMI FORD TYGERVALLEY. My vehicle went in for a service and has been standing there for 10 days because they have done something during the service. No compensation, no feedback and no loan car. This is PATHETIC!
0 replies
30 months ago
MTN- TAKES YOUR MONEY
I am FED UP with the service that I am receiving from MTN. My contrat ended in December 2022 already. Since then I took a month to month bundle top up package. I only pay R147 per month for my Data and Airtime. EVERY WEEK I receive a sms stating that I owe them money for my contract and then they disconnect my cellphone. MTN owes me credit of R1789.97 which has been send for approval on the 10th of August already. I AM STILL WAITING ON FEEDBACK FROM THE BILLINGS DEPARTMENT. Spoke to Virqueline who gave me this information. THIS IS THE WORSE SERVICE EVER!!!! I DO NOT KNOW WHAT TO DO ANYMORE. The only awnser that I get from them is that they can see they are wrong but they are waiting on feedback.
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1 Star
5 (100%)