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Tyremart
Unclaimed Business
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AI Review Summary
Based on recent customer reviews, Tyremart receives mixed feedback across its South African branches. Positive experiences highlight staff members like William, Rugash, Worsie, and Gerhard for professional, friendly service and willingness to go the extra mile. However, recurring negative themes include unresolved brake repairs, dishonest pricing practices, questionable upselling of unnecessary parts, and poor accountability when faults arise. Multiple customers reported feeling dismissed after raising legitimate complaints, particularly around brake work at Durbanville and Lenasia branches. Roadside assistance from the Vrede branch also drew strong criticism for slow response times and inadequate equipment.
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
40
Recommended: Likely
Review Distribution
2.7|13 Reviews
Jun '25 - May '26
5(27.3%)
4(9.1%)
3(9.1%)
2(9.1%)
1(45.5%)
5(27.3%)
4(9.1%)
3(9.1%)
2(9.1%)
1(45.5%)
Frequently Asked Questions About Tyremart
Based on recent customer reviews, Tyremart receives mixed feedback across its South African branches. Positive experiences highlight staff members like William, Rugash, Worsie, and Gerhard for professional, friendly service and willingness to go the extra mile. However, recurring negative themes include unresolved brake repairs, dishonest pricing practices, questionable upselling of unnecessary parts, and poor accountability when faults arise. Multiple customers reported feeling dismissed after raising legitimate complaints, particularly around brake work at Durbanville and Lenasia branches. Roadside assistance from the Vrede branch also drew strong criticism for slow response times and inadequate equipment.
Tyremart has a TrustIndex of 0 out of 10 on Hellopeter, based on 13 reviews in the last 12 months. Hellopeter has tracked Tyremart across 148 total reviews. How is the TrustIndex calculated? →
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDC
Danielle C
1 reviews | Active since Jan 2020
2 Mar 2026, 13:24
Unresolved Brake Repairs & Expired Warranty — After 6 Return Visits
I need to share my experience with Tyre Mart in Durbanville because I honestly don’t know where else to turn anymore. In January 2025 I had my brake pads and discs replaced there after being advised during a vehicle service that it needed to be done. Since then, my vehicle has been back to the same branch SIX times for the exact same problem — screaming brakes, rattling, and braking that never felt right. Each time adjustments were made: discs were skimmed, pads were replaced, and eventually in August 2025 the discs and brake pads were replaced again completely. Despite all of this, the problem has never been resolved. Today I contacted the branch again, only to be told that they are “sorry” but my warranty has expired and nothing further can be done. What I don’t understand is this: the issue started within the warranty period and I repeatedly returned for the SAME unresolved fault. The brakes were never right from the initial installation. How can a warranty expire on a problem that was reported multiple times while it was still valid? I have never previously had brake issues with this vehicle, and I trusted the workmanship and advice given. At this point I feel completely dismissed as a customer after months of inconvenience and safety concerns. I would really appreciate proper accountability and a fair resolution.
Helpful (0)
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Danielle C
1 reviews | Active since Jan 2020
2 Mar 2026, 13:24
Unresolved Brake Repairs & Expired Warranty — After 6 Return Visits
I need to share my experience with Tyre Mart in Durbanville because I honestly don’t know where else to turn anymore. In January 2025 I had my brake pads and discs replaced there after being advised during a vehicle service that it needed to be done. Since then, my vehicle has been back to the same branch SIX times for the exact same problem — screaming brakes, rattling, and braking that never felt right. Each time adjustments were made: discs were skimmed, pads were replaced, and eventually in August 2025 the discs and brake pads were replaced again completely. Despite all of this, the problem has never been resolved. Today I contacted the branch again, only to be told that they are “sorry” but my warranty has expired and nothing further can be done. What I don’t understand is this: the issue started within the warranty period and I repeatedly returned for the SAME unresolved fault. The brakes were never right from the initial installation. How can a warranty expire on a problem that was reported multiple times while it was still valid? I have never previously had brake issues with this vehicle, and I trusted the workmanship and advice given. At this point I feel completely dismissed as a customer after months of inconvenience and safety concerns. I would really appreciate proper accountability and a fair resolution.
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Zodwa N
1 reviews | Active since Jan 2020
25 Feb 2026, 17:37
Excellent service at tyremart braamfontein
After four stressful months trying to figure out what was wrong with my car, William and Rugash at Tyremart Braamfontein branch stepped in and guided me with professionalism and patience. They ensured my car was properly fixed, and today it’s running perfectly. Thank you for the excellent customer service and for going the extra mile. I’m truly grateful and definitely a happy returning customer.
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Zodwa N
1 reviews | Active since Jan 2020
25 Feb 2026, 17:37
Excellent service at tyremart braamfontein
After four stressful months trying to figure out what was wrong with my car, William and Rugash at Tyremart Braamfontein branch stepped in and guided me with professionalism and patience. They ensured my car was properly fixed, and today it’s running perfectly. Thank you for the excellent customer service and for going the extra mile. I’m truly grateful and definitely a happy returning customer.
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Replies (0)VM
Valentine M
1 reviews | Active since Jan 2020
3 Feb 2026, 15:05
Faulty tyre in less than 24 hours
I’ve had the worst experience with this tyre store, I bought a tyre yesterday (2 Feb 2026) and today (3 Feb 2026) the tyre is damaged and they’re blaming me, they sold me a faulty tyre and do not want to take accountability.
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Valentine M
1 reviews | Active since Jan 2020
3 Feb 2026, 15:05
Faulty tyre in less than 24 hours
I’ve had the worst experience with this tyre store, I bought a tyre yesterday (2 Feb 2026) and today (3 Feb 2026) the tyre is damaged and they’re blaming me, they sold me a faulty tyre and do not want to take accountability.
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Preston W
1 reviews | Active since Jan 2020
22 Dec 2025, 13:55
Dishonest Sales
Searched for a tyre online. The Braamfontein branch showed it has stock. The price was R 3521 with a R50 discount which would have been R 3471.30 including vat. When I go the store and show him the online quote he backtracks and says he can't sell it for that price. He wanted R 3550. Its not a lot of money but its the principle. Very dishonest and left disappointed.
Helpful (0)
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Preston W
1 reviews | Active since Jan 2020
22 Dec 2025, 13:55
Dishonest Sales
Searched for a tyre online. The Braamfontein branch showed it has stock. The price was R 3521 with a R50 discount which would have been R 3471.30 including vat. When I go the store and show him the online quote he backtracks and says he can't sell it for that price. He wanted R 3550. Its not a lot of money but its the principle. Very dishonest and left disappointed.
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Replies (0)bW
bianca W
1 reviews | Active since Jan 2020
27 Oct 2025, 04:47
Misleading sales
I was called and requested to come in for what i was led to believe was a free service to check my shocks. I did not request a service to be done for wheel alignment. next best thing im being given an amount of R518 that was supposed to pay,mind you i did not ask nor did i want that to be done because i also didnt have money. I had to borrow money to pay this. next time please can the people be made aware that they will be paying for "free" services.
Helpful (0)
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bianca W
1 reviews | Active since Jan 2020
27 Oct 2025, 04:47
Misleading sales
I was called and requested to come in for what i was led to believe was a free service to check my shocks. I did not request a service to be done for wheel alignment. next best thing im being given an amount of R518 that was supposed to pay,mind you i did not ask nor did i want that to be done because i also didnt have money. I had to borrow money to pay this. next time please can the people be made aware that they will be paying for "free" services.
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Replies (0)FN
Fabion N
1 reviews | Active since Jan 2020
21 Aug 2025, 13:13
Great service: Tyremart Cresta
Gerhard & his team are fantastic!! Professional & experts in their field. They saved me from a potential disastrous accident due to a damaged tyre. Another company didn't pick it up. Prices are good & service is great.
Helpful (0)
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Fabion N
1 reviews | Active since Jan 2020
21 Aug 2025, 13:13
Great service: Tyremart Cresta
Gerhard & his team are fantastic!! Professional & experts in their field. They saved me from a potential disastrous accident due to a damaged tyre. Another company didn't pick it up. Prices are good & service is great.
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Replies (0)SB
Sonja B
1 reviews | Active since Jan 2020
25 Jul 2025, 14:13
*********** an 'unsuspecting' woman!
*********** an 'unsuspecting' woman to replace brake discs and pads. They quoted 10k. In this economy that was astronomical. I went for a second opinion and was quoted R1.5k only for the brake pads, as the discs are still in good condition. What a rip-off with such disgusting behaviour! Firstly, lying about discs needing replacement, at such a cost? And secondly, I would be disgusted at being associated with this company in any way whatsoever.
Helpful (0)
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Sonja B
1 reviews | Active since Jan 2020
25 Jul 2025, 14:13
*********** an 'unsuspecting' woman!
*********** an 'unsuspecting' woman to replace brake discs and pads. They quoted 10k. In this economy that was astronomical. I went for a second opinion and was quoted R1.5k only for the brake pads, as the discs are still in good condition. What a rip-off with such disgusting behaviour! Firstly, lying about discs needing replacement, at such a cost? And secondly, I would be disgusted at being associated with this company in any way whatsoever.
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Replies (0)