NMI Ford Tygervalley - 3 months waiting for paid stock parts - DP refuses to return calls

Bought a new car Dec 2023 from NMI Ford Tygervalley, ordered and paid in full for parts which they claimed were in stock. It’s now 3 months later and I don’t have my parts. No follow up for their side and after contacting their staff, I was requested to the branch 8 separate occasions to collect parts only to receive incorrect parts due to their internal stock codes and excuses. Then when I check the parts upon arriving home, they had rep****, “you must “mos” check your own parts”

I have tried to get hold of the DP Shaun Ellis for over a month now and he will not return my calls, I have contacted 6 staff members to get Shaun to contact me but he refuses to speak with paid clients. The receptionist has literally told me to get in my car and drove to the branch if I want to speak with Shaun that’s if he is inside the building as she can never find him.

I own 3x Ford and sadly these will be the last unless another branch can look after the brand and customers in a better manner.