SM
Shaun M
Active since Feb 2012
16
Reviews
0
Industries
Reviews
16 reviews24 months ago
Takealot - ********* review policy refusing to publish the truth and short supply with no accountability…
Order came with missing parts to a system for which they take no accountability or even follow up… Then they refuse to publish a review on the suppliers product Cyber Mart as it’s stating the truth and not positive with false advertising…. Very shady ********* business model appearing as they grow, but soon Temu and Amazon are going to negatively affect them which will force them to do better and take accountability…
0 replies
25 months ago
Audi Financial Services - ********* Attempts to take money from their Clients!
Audi Financial Services have a scheme whereby they request your proof of insurance to be mailed to them and they state should you not send them this proof (whereby they want your policy to state information which isn't standard), they will debit your account for an insured amount that they state... I have mailed them my proof of insurance many times, I have tried phoning their **** call center (I have never had someone answer even after holding for 35min) to never receive any answer nor reply... They then send a new email weeks later on a new thread requesting the same information as before with the threat of debiting your banking account.. This is a very ********* attempt to make money as their actuaries have worked out the percentage of client who will notice or take the time to fight for their money back vs the ones who wont, that being their biggest clientele our local tendertrepeneurs who are the reason Audi are now desperate due to giving finance to people who do not actually qualify or can afford the finance. As a result of the above, I will not only never use or suggest the use of Audi FS again but I will not spend my hard earned money on their vehicles again. The brand are losing their social caliber by these desperate attempts to save their own company based on their own mistakes.
0 replies
26 months ago
NMI Ford Tygervalley - 3 months waiting for paid stock parts - DP refuses to return calls
Bought a new car Dec 2023 from NMI Ford Tygervalley, ordered and paid in full for parts which they claimed were in stock. It’s now 3 months later and I don’t have my parts. No follow up for their side and after contacting their staff, I was requested to the branch 8 separate occasions to collect parts only to receive incorrect parts due to their internal stock codes and excuses. Then when I check the parts upon arriving home, they had rep****, “you must “mos” check your own parts” I have tried to get hold of the DP Shaun Ellis for over a month now and he will not return my calls, I have contacted 6 staff members to get Shaun to contact me but he refuses to speak with paid clients. The receptionist has literally told me to get in my car and drove to the branch if I want to speak with Shaun that’s if he is inside the building as she can never find him. I own 3x Ford and sadly these will be the last unless another branch can look after the brand and customers in a better manner.
0 replies
40 months ago
The Courier Guy - mishandled shipment and broke Shipment (Koos and JP)
This review is not based on an overall experience but instead a single event. The Courier Guy as daily collected stock from our offices and delivered to our customers. This particular shipment was a custom made 3000mm long straight light fitting, bubble wrapped, stickered Fragile with all necessary precautions from our side taken. When delivered our customer received a fitting still 3000mm long but bend into a new shape as The Courier Guy seemed to have through they could force this into a smaller space than require. Since the situation I have dealt with JP and Koos who have both shown no interest in resolving this nor even coming back to us their client, nor have they apologised or shown any signs of accountability on behalf of the company. I have followed up with them 5 times since the incident over a week ago, and they simply ignore my efforts. I will be taking this matter further.
0 replies
42 months ago
FNB Scamming PW Clients - Be aware when Traveling - Slow Lounges
Upon recent travels, the FNB slow lounge requested that I present my PW credit card, which I did, this is a service included in my portfolio. I was charged twice incorrectly and when i requested a refund, they first tried to tell me that I brought a guest which was not true, now they are trying another tactic to avoid the refund(over 16 Phones calls since and 9 emails and still they are holding onto my money). Janet oks is my PW Banker and never answers her phone nor does she EVER call back. FNB what an absolute joke.
133 replies
45 months ago
World Leisure Holidays - Lack of Competence
If I had to explain the level of incompetence when simply trying to give this company our hard earned money, you wouldn’t believe it.. over 2 hours across 7 phone calls over 3 days to simply get an invoice showing the correct details in order for me to pay them. This adds stress to the experience which is the exact reason we pay agents to do this as well as the reason we need these holidays. Very disappointed with our experience and hope to have our holiday the opposite of this booking experience with world leisure holidays… let’s see if the are able to complete their role. Will give feedback after the holiday which I am not looking forward too now as am on high alert for any more negligence…not to mention their business class tickets were R12000 more than what we could booked them for ourselves.
53 replies
56 months ago
Roco Mamas Canal Walk - Poor Handling of a Situation
Took a chance and ordered from them a second time after the first order was incorrect in the past... Second order today they did not give the driver the full order and have called Amos the manager 3 times now after waiting for his call back (which never happened) to get our order re-delivered or refunded... What a absolute poor handling of a mistake and the chance to rectify.
0 replies
65 months ago
TNT Express SA - REFUSES TO SEND INVOICES to customers to reference charges on Statements!!!
TNT South Africa have the absolute worst Accounts Department of all service providers dealt with world wide. You receive a statement showing line items which have no reference to any shipment or invoice which the client can check what they are paying for... we have been struggling with them since March to rectify this whilst their accounts person Vaneshree Aran refuses to send invoices as requested. We have over 100 emails on this subject yet no system in place to simply send the client an invoices to reference on their statement. Can anyone assist with a supervisors details above Vaneshree Aran before we go the legal route with with subject. We have copied matthew.davies@fedex.com the CEO into communication but have yet to receive a result....
112 replies
78 months ago
Takealot.com Poor Customer Service
I have been trying to purchase from Takealot via App and Online for two week but each time I would like to pay, I get a response “there seems to be a problem with server”, I have called customer service twice who have requested that I mail screen shots of the error which I have done, it’s been over a week since the last report and no response from Takealot.... seems large volume infrastructure and sales don’t warranty the same scale customer service with internal system issues...
0 replies
93 months ago
Uber Poor Service and Attitude
Contacted Uber to transport clients of mine today, Uber driver accepted a trip, after placing my clients in the car he looked at the destination 4.6km away and refused to drive my clients to the destination as there was traffic on one of the routes(of which there are 4 routes)... he refused to transport them and wasn’t polite at all. He then left the office block and parked outside. I then contacted Uber numerous times to which the refuse to call me or speak over the phone... Corps like these become a problem when their directors/supervisors cowardly hide behind app communication/msgs and cannot handle a single call to give them constructive criticism. Uber service is becoming like central Africa which is sad as they started off well, clean, with decent attitudes, now their service smells as bad as the majority of their cars do as their drivers sleep in their cars most of the time...
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (12.5%)
1 Star
14 (87.5%)