Ford Belville bungling

Belville branch

Short version - they lost my car seat adjustment wheel and are now pretending like it never existed so they wont replace it. additionally I think the idling was incorrectly set as my car cuts out and revs up and down constantly when at stop street. It has also gone into limp mode once after the service which happened a month back.

Long ver I took my car for a service. The intial service was good. I paid my money and took my car. No probelms... but wait, the dash is reporting two extra indicators. steer assist and rollback prevention. seems my car now rolls backwards on downhill.

They told me to come back. but no one could help me. So they told me to come back again on a saturday. and again no one could help me. So the foreman told me someone would come and pick up my car on monday. Sure enough no one picked up my car on monday. arranged to bring it in myself later that week. Forunately they arranged for a courtesy car, so that was nice. A week later my car was returned to me. It was a timing adjustment. car was delivered to me. Great! except, the dash lights are still on. and this time my car seat adjustor wheel is missing. I send the driver back with the car. and I keep the courtesy car. I get my car back after what seems like another week. The dash lights are off. Im told i have to wait for management to respond about my missing seat adjustor wheel. A few days later I hear everyone has never seen it in the first place.

This is BS.

I ask to complain and the lisaison stops receiving my whatsapps after suggesting to complain to fordsa.

Now my car is idling funny and my car seat adjustor wheel is missing.