Poor Service Ford Umhlanga.

Really poor service. I ordered parts on monday and was promised on wed it would arrive. I checked up on the parts guys who advised me that they didnt have stock and the system showed 5 but was non existent. Then he told me thurs or frid it will arrive. Yet again friday i called them and they advised it is stuck in witbank and will only arrive next week tuesday. I am shocked that even the dealer princiole franchise couldnt make a plan to get it couried overnight to durban as well as could not organise a courtesy vehicle when i asked. Really poor service especially from senior members of Ford Umhlanga. Now i am out of pocket. I dont have a vehicle cause it lying in the workshop stripped awaiting the parts. Worst of all the dealer principle has so many vehicles for sale and demo but couldnt assist me.