Ford service sucks

We have been having issues with our Ford Kuga since last year First the gearbox was replaced under warranty then the engine which we had to take back the car three times We then struggled with the steering around April and we’ve been getting the run around from Susan the service consultant. Our warranty expired in July and only now we able to get help , since they don’t have the courtesy to call us back . Took in the car yesterday, no feedback as to how long will the car be with them … and on top of it all I called twice and no callback . They can’t even give us a loan car to use while we wait for ours and we have a funeral to attend to