FV
Ford Vanderbijlpark
Unclaimed Business
FV
Ford Vanderbijlpark
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#7
in Utilities
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Charmaine C
1 reviews | Active since Jan 2020
28 May 2024, 06:22
Park Ford Vanderbijlpark
Best service I have ever received form any car dealer. Friendly staff. Great service.
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Charmaine C
1 reviews | Active since Jan 2020
28 May 2024, 06:22
Park Ford Vanderbijlpark
Best service I have ever received form any car dealer. Friendly staff. Great service.
0
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Charmaine C
1 reviews | Active since Jan 2020
22 Nov 2022, 08:19
Ford vanderbijlpark
Very freindly sales staff. Service department is great and on time.
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Charmaine C
1 reviews | Active since Jan 2020
22 Nov 2022, 08:19
Ford vanderbijlpark
Very freindly sales staff. Service department is great and on time.
0
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Ipfi M
1 reviews | Active since Jan 2020
15 Jun 2022, 09:51
Poor Personnel Service.
I visited Park Ford in Vanderbijlpark, the aim of my visit was to obtain a quotation for a vehicle service. The service was horrible despite that they stipulated that there will delays due to the IT system. I was very content with delays due to the system, but i am very disappointed in the personnel service.
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Ipfi M
1 reviews | Active since Jan 2020
15 Jun 2022, 09:51
Poor Personnel Service.
I visited Park Ford in Vanderbijlpark, the aim of my visit was to obtain a quotation for a vehicle service. The service was horrible despite that they stipulated that there will delays due to the IT system. I was very content with delays due to the system, but i am very disappointed in the personnel service.
0
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Zacharias K
1 reviews | Active since Jan 2020
13 Jan 2022, 09:08
Ford Vanderbijlpark - Poor Service
My Ford Everest 2.0L Bi-Turbo went for its 15 000km service on 09/11/21 with no physical problem to the vehicle. While the vehicle was at Ford Vanderbijlpark, I was contacted and informed that a fuel injector needs to be replaced because the vehicle was apparently leaking diesel, which I haven't noticed at all, this process took more than a week just to exchange the fuel injector. Upon receiving my vehicle, I noted that whenever the automatic gearbox switched to 3rd gear it had a lag, I returned the vehicle to Ford Vanderbijlpark where it was booked in yet again. The next day I was contacted to pick up my vehicle, the dealership explained that they updated the gearbox software and that the lag wouldn't be a problem anymore, they also stated that the manual transmission setting is faulty and that the vehicle should be booked in again and they will inform me as soon as they have a vehicle available to lend me. On my way back from Ford Vanderbijlpark I noticed that the 3rd gear lag issue still hasn't been resolved. I contacted Ford yet again and explained that I am driving with a faulty vehicle which could increase the damage already present i.e. the 3rd gear lagged as well now the manual transmission setting. Since all this I have contacted Ford and have spoken to Susan every week with no luck. Yesterday 12/01/2022 I contacted Susan yet again about the issues and she stated that she will get back to me right away. I still haven't received any feedback from Ford Vanderbijlpark and I am still driving a defective vehicle. I purchased the vehicle from Ford in a new condition and I honestly believe that this vehicle should not have problems like this. I am extremely unsatisfied not only with Ford Vanderbijlpark, but with the condition of the vehicle I pay a lot for. I want to emphasize that there was no problem with the vehicle before it was booked in for it's 15 000km service and all the problems afterwards are unacceptable. I have been a loyal Ford customer for more than 6 years and have never experienced such poor quality and bad service.
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Zacharias K
1 reviews | Active since Jan 2020
13 Jan 2022, 09:08
Ford Vanderbijlpark - Poor Service
My Ford Everest 2.0L Bi-Turbo went for its 15 000km service on 09/11/21 with no physical problem to the vehicle. While the vehicle was at Ford Vanderbijlpark, I was contacted and informed that a fuel injector needs to be replaced because the vehicle was apparently leaking diesel, which I haven't noticed at all, this process took more than a week just to exchange the fuel injector. Upon receiving my vehicle, I noted that whenever the automatic gearbox switched to 3rd gear it had a lag, I returned the vehicle to Ford Vanderbijlpark where it was booked in yet again. The next day I was contacted to pick up my vehicle, the dealership explained that they updated the gearbox software and that the lag wouldn't be a problem anymore, they also stated that the manual transmission setting is faulty and that the vehicle should be booked in again and they will inform me as soon as they have a vehicle available to lend me. On my way back from Ford Vanderbijlpark I noticed that the 3rd gear lag issue still hasn't been resolved. I contacted Ford yet again and explained that I am driving with a faulty vehicle which could increase the damage already present i.e. the 3rd gear lagged as well now the manual transmission setting. Since all this I have contacted Ford and have spoken to Susan every week with no luck. Yesterday 12/01/2022 I contacted Susan yet again about the issues and she stated that she will get back to me right away. I still haven't received any feedback from Ford Vanderbijlpark and I am still driving a defective vehicle. I purchased the vehicle from Ford in a new condition and I honestly believe that this vehicle should not have problems like this. I am extremely unsatisfied not only with Ford Vanderbijlpark, but with the condition of the vehicle I pay a lot for. I want to emphasize that there was no problem with the vehicle before it was booked in for it's 15 000km service and all the problems afterwards are unacceptable. I have been a loyal Ford customer for more than 6 years and have never experienced such poor quality and bad service.
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Anonymous
1 reviews | Active since Jan 2020
29 Oct 2021, 09:18
Ford service sucks
We have been having issues with our Ford Kuga since last year First the gearbox was replaced under warranty then the engine which we had to take back the car three times We then struggled with the steering around April and we’ve been getting the run around from Susan the service consultant. Our warranty expired in July and only now we able to get help , since they don’t have the courtesy to call us back . Took in the car yesterday, no feedback as to how long will the car be with them … and on top of it all I called twice and no callback . They can’t even give us a loan car to use while we wait for ours and we have a funeral to attend to
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Anonymous
1 reviews | Active since Jan 2020
29 Oct 2021, 09:18
Ford service sucks
We have been having issues with our Ford Kuga since last year First the gearbox was replaced under warranty then the engine which we had to take back the car three times We then struggled with the steering around April and we’ve been getting the run around from Susan the service consultant. Our warranty expired in July and only now we able to get help , since they don’t have the courtesy to call us back . Took in the car yesterday, no feedback as to how long will the car be with them … and on top of it all I called twice and no callback . They can’t even give us a loan car to use while we wait for ours and we have a funeral to attend to
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Ntombikayise M
1 reviews | Active since Jan 2020
18 Oct 2021, 09:32
Unhappy with the service at Ford Vanderbijlpark
I had a problem with my car on the 12th October 2021 and I called Ford Vanderbijlpark and I was told to bring it the car in on the 13th October 2021, I was told they will call me later to pick up the car. Later that day they called tell me I will get my car on the 14th October 2021 because they still need to diagnose the car for further problems. On the 14th October I didn’t receive any phone call from Ford, so I decided to call at 15:30 pm and they said they will call me back later because they are still busy with the car and I never received a call back. On the 15th October 2021, I called them at 09:00 am and I was put through to the manager who took my number and said she will call me back after hearing my problem. I never received a call back from the manager and then after 3 hours from my call to the manager I then received a call from Charlotte telling me that they just found out that my car had a problem with the turbo and that I will receive my car earlier in the week of 18th October 2021. On the 18th October 2021 I called Ford at 08:00 to find out how far are they with the progress of the car and then I was told Charlotte will call me back. I received a call back at 10:00 am and I was told that my car had a wiring problem and they didn’t know when exactly I will get my car. I am so frustrated with Ford because I feel that they are giving me the runaround. I only have one car and I’m currently struggling to go to work and take my son to school, what’s even worse is that my 10week old son got sick on Saturday and I didn’t have transport to take him to the hospital or pick him up when he was discharged this morning... I’m really unhappy with the service I’m getting from Ford.
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Ntombikayise M
1 reviews | Active since Jan 2020
18 Oct 2021, 09:32
Unhappy with the service at Ford Vanderbijlpark
I had a problem with my car on the 12th October 2021 and I called Ford Vanderbijlpark and I was told to bring it the car in on the 13th October 2021, I was told they will call me later to pick up the car. Later that day they called tell me I will get my car on the 14th October 2021 because they still need to diagnose the car for further problems. On the 14th October I didn’t receive any phone call from Ford, so I decided to call at 15:30 pm and they said they will call me back later because they are still busy with the car and I never received a call back. On the 15th October 2021, I called them at 09:00 am and I was put through to the manager who took my number and said she will call me back after hearing my problem. I never received a call back from the manager and then after 3 hours from my call to the manager I then received a call from Charlotte telling me that they just found out that my car had a problem with the turbo and that I will receive my car earlier in the week of 18th October 2021. On the 18th October 2021 I called Ford at 08:00 to find out how far are they with the progress of the car and then I was told Charlotte will call me back. I received a call back at 10:00 am and I was told that my car had a wiring problem and they didn’t know when exactly I will get my car. I am so frustrated with Ford because I feel that they are giving me the runaround. I only have one car and I’m currently struggling to go to work and take my son to school, what’s even worse is that my 10week old son got sick on Saturday and I didn’t have transport to take him to the hospital or pick him up when he was discharged this morning... I’m really unhappy with the service I’m getting from Ford.
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