Ford Vanderbijlpark - Poor Service

My Ford Everest 2.0L Bi-Turbo went for its 15 000km service on 09/11/21 with no physical problem to the vehicle.

While the vehicle was at Ford Vanderbijlpark, I was contacted and informed that a fuel injector needs to be replaced because the vehicle was apparently leaking diesel, which I haven't noticed at all, this process took more than a week just to exchange the fuel injector.

Upon receiving my vehicle, I noted that whenever the automatic gearbox switched to 3rd gear it had a lag, I returned the vehicle to Ford Vanderbijlpark where it was booked in yet again. The next day I was contacted to pick up my vehicle, the dealership explained that they updated the gearbox software and that the lag wouldn't be a problem anymore, they also stated that the manual transmission setting is faulty and that the vehicle should be booked in again and they will inform me as soon as they have a vehicle available to lend me.

On my way back from Ford Vanderbijlpark I noticed that the 3rd gear lag issue still hasn't been resolved. I contacted Ford yet again and explained that I am driving with a faulty vehicle which could increase the damage already present i.e. the 3rd gear lagged as well now the manual transmission setting.

Since all this I have contacted Ford and have spoken to Susan every week with no luck. Yesterday 12/01/2022 I contacted Susan yet again about the issues and she stated that she will get back to me right away. I still haven't received any feedback from Ford Vanderbijlpark and I am still driving a defective vehicle.

I purchased the vehicle from Ford in a new condition and I honestly believe that this vehicle should not have problems like this. I am extremely unsatisfied not only with Ford Vanderbijlpark, but with the condition of the vehicle I pay a lot for.

I want to emphasize that there was no problem with the vehicle before it was booked in for it's 15 000km service and all the problems afterwards are unacceptable.

I have been a loyal Ford customer for more than 6 years and have never experienced such poor quality and bad service.