Ms

On 11 March 2024 I took my Ford Everest to Ford for service. I was received by Moses, he took the pictures of the car and did a 360 video on the car. I gave Mosa Tshabalala who is the service consultant the service book and informed her I will be paying for the service and she said she will update me on the car during the course of the day. She called me at 16:00 informed me that the car will be ready at 16:30. I collected the car at 16:35 and went to my work place, I parked the car and noticed that the windscreen holder was missing on the passenger site. On the 12March 2024 at 07:40 I went to Ford to report the missing windscreen holder and requested the 360 video that they took of the car and the picture they took. Mosa informed me she will phone me after 08:00 because she can not download the video. I left and waited for Mosa to come back to me, at 10:00 I received a call from the customer service centre and they wanted feedback/client survey. I informed the lady that I can not give feedback at the moment until Mosa calls me back. Eventually Mosa called me back and told me that the video is not clear and they can not view it. ( which I found very weird. Mosa said she will report to her manager and will give me feedback. She emailed me the invoice and cc her manager Mark Alberts. I informed Mosa that I want feedback before and if not I’m going to report the matter to head office and my insurance, within 10 minutes Mosa called me and informed me that the manager said they will order the part and will let me know when is in store. On the 15 March Mosa emailed me to inform me that the part is in store and I informed her I will be able to take the car in on Wednesday and she responded back saying her last day is on Monday( I don’t understand why is it my problem that she won’t be there on Wednesday because she can hand over to her colleague ) Wednesday I take my car in, speak to Moses and she did not know anything about the part, speak to parts department and they didn’t know what Moses was taking about. Moses sends me to Parts department with my vin number, I get there and I was assisted by Erick, very professional and helpful I must say. Still could not find it, Erick then suggested I order again and I told him I’m not paying for the part, Ford must pay for it. Walked back to speak to Moses and he referred me to mark. Mark was very irritable with me, he said told Mosa to order the part and he will inform the Erick to order again, went back to Erick and gave him feedback. I’m very shocked with this kind of service that Ford Vereeniging is giving to their customers. I want to know what happened to the video, I still want to see the pictures and the video. If the windscreen holders was ****** why are you covering for the *****, I’m beginning to wonder if the service was done on my car. I will never ever use Ford Vereeniging. I will rather drive to The Glen.