FV
Ford Vereeniging
Unclaimed Business
FV
Performance(last 12 months):
#53Ranked In Retail
0 NPSUnlikely
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTM
Tumi M
1 reviews | Active since Jan 2020
20 Mar 2024, 11:07
Ms
On 11 March 2024 I took my Ford Everest to Ford for service. I was received by Moses, he took the pictures of the car and did a 360 video on the car. I gave Mosa Tshabalala who is the service consultant the service book and informed her I will be paying for the service and she said she will update me on the car during the course of the day. She called me at 16:00 informed me that the car will be ready at 16:30. I collected the car at 16:35 and went to my work place, I parked the car and noticed that the windscreen holder was missing on the passenger site. On the 12March 2024 at 07:40 I went to Ford to report the missing windscreen holder and requested the 360 video that they took of the car and the picture they took. Mosa informed me she will phone me after 08:00 because she can not download the video. I left and waited for Mosa to come back to me, at 10:00 I received a call from the customer service centre and they wanted feedback/client survey. I informed the lady that I can not give feedback at the moment until Mosa calls me back. Eventually Mosa called me back and told me that the video is not clear and they can not view it. ( which I found very weird. Mosa said she will report to her manager and will give me feedback. She emailed me the invoice and cc her manager Mark Alberts. I informed Mosa that I want feedback before and if not I’m going to report the matter to head office and my insurance, within 10 minutes Mosa called me and informed me that the manager said they will order the part and will let me know when is in store. On the 15 March Mosa emailed me to inform me that the part is in store and I informed her I will be able to take the car in on Wednesday and she responded back saying her last day is on Monday( I don’t understand why is it my problem that she won’t be there on Wednesday because she can hand over to her colleague ) Wednesday I take my car in, speak to Moses and she did not know anything about the part, speak to parts department and they didn’t know what Moses was taking about. Moses sends me to Parts department with my vin number, I get there and I was assisted by Erick, very professional and helpful I must say. Still could not find it, Erick then suggested I order again and I told him I’m not paying for the part, Ford must pay for it. Walked back to speak to Moses and he referred me to mark. Mark was very irritable with me, he said told Mosa to order the part and he will inform the Erick to order again, went back to Erick and gave him feedback. I’m very shocked with this kind of service that Ford Vereeniging is giving to their customers. I want to know what happened to the video, I still want to see the pictures and the video. If the windscreen holders was ****** why are you covering for the *****, I’m beginning to wonder if the service was done on my car. I will never ever use Ford Vereeniging. I will rather drive to The Glen.
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Tumi M
1 reviews | Active since Jan 2020
20 Mar 2024, 11:07
Ms
On 11 March 2024 I took my Ford Everest to Ford for service. I was received by Moses, he took the pictures of the car and did a 360 video on the car. I gave Mosa Tshabalala who is the service consultant the service book and informed her I will be paying for the service and she said she will update me on the car during the course of the day. She called me at 16:00 informed me that the car will be ready at 16:30. I collected the car at 16:35 and went to my work place, I parked the car and noticed that the windscreen holder was missing on the passenger site. On the 12March 2024 at 07:40 I went to Ford to report the missing windscreen holder and requested the 360 video that they took of the car and the picture they took. Mosa informed me she will phone me after 08:00 because she can not download the video. I left and waited for Mosa to come back to me, at 10:00 I received a call from the customer service centre and they wanted feedback/client survey. I informed the lady that I can not give feedback at the moment until Mosa calls me back. Eventually Mosa called me back and told me that the video is not clear and they can not view it. ( which I found very weird. Mosa said she will report to her manager and will give me feedback. She emailed me the invoice and cc her manager Mark Alberts. I informed Mosa that I want feedback before and if not I’m going to report the matter to head office and my insurance, within 10 minutes Mosa called me and informed me that the manager said they will order the part and will let me know when is in store. On the 15 March Mosa emailed me to inform me that the part is in store and I informed her I will be able to take the car in on Wednesday and she responded back saying her last day is on Monday( I don’t understand why is it my problem that she won’t be there on Wednesday because she can hand over to her colleague ) Wednesday I take my car in, speak to Moses and she did not know anything about the part, speak to parts department and they didn’t know what Moses was taking about. Moses sends me to Parts department with my vin number, I get there and I was assisted by Erick, very professional and helpful I must say. Still could not find it, Erick then suggested I order again and I told him I’m not paying for the part, Ford must pay for it. Walked back to speak to Moses and he referred me to mark. Mark was very irritable with me, he said told Mosa to order the part and he will inform the Erick to order again, went back to Erick and gave him feedback. I’m very shocked with this kind of service that Ford Vereeniging is giving to their customers. I want to know what happened to the video, I still want to see the pictures and the video. If the windscreen holders was ****** why are you covering for the *****, I’m beginning to wonder if the service was done on my car. I will never ever use Ford Vereeniging. I will rather drive to The Glen.
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Kiettie S
1 reviews | Active since Jan 2020
30 Aug 2023, 06:41
Exceptional Maintenance Service Recommendation for Your Car
I wanted to take a moment to share my recent experience with a maintenance service that has left me thoroughly impressed. I believe it's essential to acknowledge exceptional service and share it with others who may benefit from it. I recently took my Ford Figo to a reputable maintenance company, Bidvest McCarthy Ford Vereeniging, and I must say, the service I received was outstanding. From the moment I walked through their doors, I was met with a warm and friendly staff eager to assist me. Their positive attitude and helpfulness created a welcoming environment that immediately put me at ease. One aspect that truly stood out during my visit was the detailed explanations provided by the staff. They took the time to walk me through each step of the maintenance process, ensuring that I understood what was being done to my car. Their transparency and willingness to educate their customers instilled a sense of trust and confidence in their work. The technicians displayed an impressive level of expertise and professionalism, leaving no stone unturned in providing the best care possible for my car. Their attention to detail and commitment to delivering a high-quality service was evident throughout the entire process. Due to this remarkable experience, I have made the decision to exclusively use this Bidvest McCarthy Ford Vereeniging for all my future car maintenance needs. Their dedication to providing excellent service, combined with their friendly and knowledgeable staff, set them apart from any other option I have encountered. Therefore, I am writing this referral letter to inform you, my fellow customers, If you are seeking a reliable and trustworthy company to take care of your car, I highly recommend considering Bidvest McCarthy Ford Vereeniging. Their commitment to customer satisfaction and their ability to explain every aspect of their work will undoubtedly leave you impressed. I hope that my recommendation will be of help to you in making an informed decision. Please let us continue to support businesses that consistently go above and beyond to provide exceptional service. Kind Regards Kiettie
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Kiettie S
1 reviews | Active since Jan 2020
30 Aug 2023, 06:41
Exceptional Maintenance Service Recommendation for Your Car
I wanted to take a moment to share my recent experience with a maintenance service that has left me thoroughly impressed. I believe it's essential to acknowledge exceptional service and share it with others who may benefit from it. I recently took my Ford Figo to a reputable maintenance company, Bidvest McCarthy Ford Vereeniging, and I must say, the service I received was outstanding. From the moment I walked through their doors, I was met with a warm and friendly staff eager to assist me. Their positive attitude and helpfulness created a welcoming environment that immediately put me at ease. One aspect that truly stood out during my visit was the detailed explanations provided by the staff. They took the time to walk me through each step of the maintenance process, ensuring that I understood what was being done to my car. Their transparency and willingness to educate their customers instilled a sense of trust and confidence in their work. The technicians displayed an impressive level of expertise and professionalism, leaving no stone unturned in providing the best care possible for my car. Their attention to detail and commitment to delivering a high-quality service was evident throughout the entire process. Due to this remarkable experience, I have made the decision to exclusively use this Bidvest McCarthy Ford Vereeniging for all my future car maintenance needs. Their dedication to providing excellent service, combined with their friendly and knowledgeable staff, set them apart from any other option I have encountered. Therefore, I am writing this referral letter to inform you, my fellow customers, If you are seeking a reliable and trustworthy company to take care of your car, I highly recommend considering Bidvest McCarthy Ford Vereeniging. Their commitment to customer satisfaction and their ability to explain every aspect of their work will undoubtedly leave you impressed. I hope that my recommendation will be of help to you in making an informed decision. Please let us continue to support businesses that consistently go above and beyond to provide exceptional service. Kind Regards Kiettie
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Sincedise M
1 reviews | Active since Jan 2020
17 Nov 2022, 10:06
Never ever go to Ford Vereeniging!!
Worst experience ever! I took my car to Ford Fiesta to Vereeniging for service ( it was indicating that there was a problem with the rear seat belt). I went there many times. Every time I took my vehicle the machine they use to diagnose breaks. The consultants are very rude, helpless and speak nonsense. One client that assisted me was Ivodia, who also had a very bad attitude towards me. Mind you I had to use my own petrol and time to go there. I was never refunded and you to date, the problem is still not fixed!
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Sincedise M
1 reviews | Active since Jan 2020
17 Nov 2022, 10:06
Never ever go to Ford Vereeniging!!
Worst experience ever! I took my car to Ford Fiesta to Vereeniging for service ( it was indicating that there was a problem with the rear seat belt). I went there many times. Every time I took my vehicle the machine they use to diagnose breaks. The consultants are very rude, helpless and speak nonsense. One client that assisted me was Ivodia, who also had a very bad attitude towards me. Mind you I had to use my own petrol and time to go there. I was never refunded and you to date, the problem is still not fixed!
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Gillian H
1 reviews | Active since Jan 2020
4 Nov 2022, 11:32
Great customer care and service from Clifton Vorster Ford Vereeniging
I would just like to thank the Ford Vereeniging team, special mention to Clifton Vorster, for going above and beyond with there customer service. I would highly recommend them to anybody.
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Gillian H
1 reviews | Active since Jan 2020
4 Nov 2022, 11:32
Great customer care and service from Clifton Vorster Ford Vereeniging
I would just like to thank the Ford Vereeniging team, special mention to Clifton Vorster, for going above and beyond with there customer service. I would highly recommend them to anybody.
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Anonymous
1 reviews | Active since Jan 2020
3 Jun 2021, 18:41
Appalling service from Ford Vereeniging, 3 months later I still haven't gotten my refund.
In February 2021 I went Ford Vereeniging to get to buy a service kit for my Ford Eco Sport, after waiting for almost 3 weeks for the kit, I went to the store to cancel because I could not wait any longer with a car that needed to be serviced ASAP. I was told to bring prove of my banking details and a copy of my ID, which I found strange but gave them the paper work they asked for. From then on I called every week for feedback and was told every time that the money will be deposited the following week and that it was taking them weeks because there was a lot of administration involved in order for me to get my money back. In May I received I call from Ford telling me that I need to collect the plugs, unfortunately they where not able to cancel the order in time. 3 MONTHS LATER after I had canceled and asked for a refund!!!. Today I personally went to the Ford and asked for the manager Nadia, who told me that she is still busy filling in forms for my refund. I have never came across such incompetence and carelessness.
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Anonymous
1 reviews | Active since Jan 2020
3 Jun 2021, 18:41
Appalling service from Ford Vereeniging, 3 months later I still haven't gotten my refund.
In February 2021 I went Ford Vereeniging to get to buy a service kit for my Ford Eco Sport, after waiting for almost 3 weeks for the kit, I went to the store to cancel because I could not wait any longer with a car that needed to be serviced ASAP. I was told to bring prove of my banking details and a copy of my ID, which I found strange but gave them the paper work they asked for. From then on I called every week for feedback and was told every time that the money will be deposited the following week and that it was taking them weeks because there was a lot of administration involved in order for me to get my money back. In May I received I call from Ford telling me that I need to collect the plugs, unfortunately they where not able to cancel the order in time. 3 MONTHS LATER after I had canceled and asked for a refund!!!. Today I personally went to the Ford and asked for the manager Nadia, who told me that she is still busy filling in forms for my refund. I have never came across such incompetence and carelessness.
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Andrew H
1 reviews | Active since Jan 2020
15 Mar 2021, 07:43
POOR AFTERSALES SERVICE
I traded my 2012 Ranger on 30 September 2020 for a new (2020) Ranger at Ford Vereeniging. They were supposed to hand me the security labels for the keys as per the owner's manual (page 27) which never happened. Every time I contacted the sales manager, he came up with all kinds of excuses and tall stories, blaming Ford and blaming COVID. Then I got another surprise. The Ranger that I traded on 30 September 2020 was going through toll gates on 23 and 26 October 2020. This means that Ford Vereeniging did not take that vehicle off my name. Again I got empty promises from the manager at Ford Vereeniging. (never heard from him again). I turned to Ford's brand manager for help. The first e-mail was sent on 2 February 2021. To date (15 March 2021) nobody came to light to give feedback or tried to solve the problem. Worst customer service ever.
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Andrew H
1 reviews | Active since Jan 2020
15 Mar 2021, 07:43
POOR AFTERSALES SERVICE
I traded my 2012 Ranger on 30 September 2020 for a new (2020) Ranger at Ford Vereeniging. They were supposed to hand me the security labels for the keys as per the owner's manual (page 27) which never happened. Every time I contacted the sales manager, he came up with all kinds of excuses and tall stories, blaming Ford and blaming COVID. Then I got another surprise. The Ranger that I traded on 30 September 2020 was going through toll gates on 23 and 26 October 2020. This means that Ford Vereeniging did not take that vehicle off my name. Again I got empty promises from the manager at Ford Vereeniging. (never heard from him again). I turned to Ford's brand manager for help. The first e-mail was sent on 2 February 2021. To date (15 March 2021) nobody came to light to give feedback or tried to solve the problem. Worst customer service ever.
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Etso M
1 reviews | Active since Jan 2020
27 Oct 2020, 12:41
BIDVEST McCarthy Ford Vereeniging
I bought a car in vereeniging Ford in May 2020 they only gave me 1 key and I struggled to find my spare key now my daughter locked a key in my boot I had to pay a locksmith R2200 they refuse to pay for that amount they only gave me books yesterday their numbers are 016 422 3541
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Etso M
1 reviews | Active since Jan 2020
27 Oct 2020, 12:41
BIDVEST McCarthy Ford Vereeniging
I bought a car in vereeniging Ford in May 2020 they only gave me 1 key and I struggled to find my spare key now my daughter locked a key in my boot I had to pay a locksmith R2200 they refuse to pay for that amount they only gave me books yesterday their numbers are 016 422 3541
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