KV
Kiettie S
Active since Oct 2015
22
Reviews
0
Industries
Reviews
22 reviews3 months ago
Fast, Professional, and Excellent Service from Outsurance
Another driver reversed his truck into my brand-new car in the parking lot. Nolene Smit provided the best service I have ever experienced with OUTsurance. My approval was processed very quickly, and she arranged for the assessor to get involved promptly to help finalize the process. She was friendly, helpful, and highly professional, and I really appreciated being able to communicate in my own language. Based on this excellent experience, I would confidently refer anyone to use OUTsurance. The process was handled quickly and efficiently, communication was clear throughout, and I felt supported every step of the way. Nolene’s professionalism and care made a stressful situation much easier to deal with, and that level of service truly sets OUTsurance apart.
56 replies
7 months ago
Appeal – Declined Compensation Claim - C#6124042
I am very disappointed with the way my claim has been handled by both AirHelp and Air France. On 03 August 2025, our Air France flight from Paris (CDG) to Helsinki (HEL) developed a technical problem while we were already close to Helsinki. The plane could not land, and we were forced to turn back in the air and return all the way to Paris for repairs. This resulted in an arrival delay of more than three hours that was horrible. We had already travelled from Johannesburg to Paris the previous night (02 August) on an 11-hour Air France flight, followed by another 6-hour Air France flight. With the return to Paris included, our total time in the air was around 17 hours. In addition, we had to wait more than an hour at the airport while the aircraft was being repaired. The cramped seating caused me severe pain and swelling, which required hospital treatment after returning to Johannesburg. We were a work group of seven passengers. All six of my colleagues’ claims were accepted and compensated by AirHelp for the same flight, yet mine was declined. This is inconsistent, unfair, and unacceptable, given that we all experienced the same delay and circumstances. I kindly request that both AirHelp and Air France urgently review my case, explain why my claim was declined, and correct this decision. As you know, under EU Regulation 261/2004, passengers on flights delayed more than three hours due to technical issues are entitled to compensation.
0 replies
7 months ago
Appeal – Declined Compensation Claim
I am very disappointed with the way my claim has been handled by both AirHelp and Air France. On 03 August 2025, our Air France flight from Paris (CDG) to Helsinki (HEL) developed a technical problem while we were already close to Helsinki. The plane could not land, and we were forced to turn back in the air and return all the way to Paris for repairs. This resulted in an arrival delay of more than three hours. We had already travelled from Johannesburg to Paris the previous night (02 August) on an 11-hour flight with Air France, followed by another 6-hour flight also with Air France. With the return to Paris included, our total time in the air was around 17 hours. In addition, we had to wait more than an hour at the airport while the aircraft was being repaired. The cramped seating caused me severe pain and swelling, which required hospital treatment after returning to Johannesburg. We were a work group of seven passengers. All six of my colleagues’ claims were accepted and compensated by AirHelp for the same flight, yet mine was declined. This is inconsistent, unfair, and unacceptable, given that we all experienced the same delay and circumstances. I kindly request that both AirHelp and Air France urgently review my case, explain why my claim was declined, and correct this decision. As you know, under EU Regulation 261/2004, passengers on flights delayed more than three hours due to technical issues are entitled to compensation.
0 replies
11 months ago
Friendly and Helpful, but Communication Could Improve
Nombuso was friendly and assisted with the process. I appreciate that everything was finalized, and the documents were received. However, I had to follow up daily and take the documents to them myself to avoid delays. More consistent communication and quicker feedback would have made the process easier. Thank you for your assistance, Nombuso. Highly recommended!
58 replies
11 months ago
Miway claim
was assisted by Suzan Monyela from iWay during my claim process, and her service was both kind and professional. This positive experience has reinforced my decision to recommend MiWay as a preferred car insurance provider
58 replies
16 months ago
Tebogo Pitjeng helped me with a smile to reduce my payment according to the market value of my car
Tebogo Pitjeng helped me with a smile to reduce my payment according to the market value of my car. Excellent service and very kind.
56 replies
19 months ago
Telkom Three Rivers Poor Service and Defective Products
Hello Pieter, I want to warn everyone about purchasing from the Telkom store in Three Rivers. The day before yesterday I signed a contract for two iPhone 15s, but one of the phones was defective from the start, overheating during normal use. Yesterday when I contacted the store, they refused to exchange it, insisting it be sent for repairs, which would take up to 21 working days. Despite Telkom's customer care advising that a replacement was possible, the store stood firm on sending the phone for assessment. To make matters worse, they informed me that I would have to pay a penalty fee if I wanted to cancel the contract—despite the defective product. I am deeply disappointed by their poor service and disregard for consumer protection laws. Please think twice before buying from Telkom Three Rivers.
0 replies
21 months ago
Exceptional Lecturers at Regent Business School
I would like to take a moment to acknowledge the incredible value provided by several lecturers at Regent Business School. In an era where online platforms like Hello Peter often become outlets for grievances, I want to highlight the positive experiences I've had with my lecturers. Devi Farrel (BCOM Business Management Y2): Devi Farrel's guidance in Business Management has been outstanding. Her ability to break down complex concepts into manageable pieces has been instrumental in my understanding and application of the subject. Pranisha Salikram (BCOM Accounting Y1): Pranisha Salikram's webinar videos on my portal have been immensely helpful. I was struggling with accounting because this was the first time that I had to do it. I paid for extra online classes, but they didn’t help. I then searched on my portal for the previous years' webinar videos and found Pranisha’s videos. I downloaded them all. They provided me with the clarity and confidence needed to master Accounting. Her teaching methods are engaging and make even the most challenging topics accessible. Bryson Pather (Business Information Systems Y2 - BIS): Bryson Pather's expertise and support in BIS were key to my success. His dedication to ensuring students grasp the material thoroughly contributed significantly to my achievement of a distinction in this subject. Tasmiyah Naroth (BCOM Commercial Law Y2): Tasmiyah Naroth's teaching in Law was exceptional. Her comprehensive approach and willingness to assist students went above and beyond, helping me secure a distinction. Carol Mazibuko (BCOM Logistics Y2): Carol Mazibuko's webinar videos on my portal have been incredibly helpful for my second-year BCOM Logistics studies. Her clear explanations and thorough coverage of the material have greatly enhanced my understanding of the subject. I am truly grateful to Regent Business School for having such dedicated and knowledgeable lecturers. Their efforts have not only enhanced my academic journey but also prepared me well for my future career. I highly recommend Regent Business School to anyone seeking quality education and exceptional support from their faculty.
0 replies
30 months ago
Complaint regarding Dis-Chem Three Rivers
I am writing to formally lodge a complaint against Pharmacist Dirk du Plessis at Dis-Chem Three Rivers regarding his rude and unhelpful behavior towards me. I am deeply disappointed with the lack of professionalism and empathy displayed by Mr. du Plessis during my recent interaction with him. To provide some context, before my doctor went on pension, he provided me with a script for my chronic medication, valid for a period of six months. I entrusted this script to Dis-Chem Three Rivers, requesting them to load it into their system for future refills. However, when I went to collect my chronic medication, Mr. du Plessis informed me that he could not dispense it as the script had expired. I was shocked to learn that they had failed to load the new script into their system. What was more frustrating was Mr. du Plessis's dismissive attitude throughout our conversation. He made no effort to suggest checking the file where scripts are kept for future reference. Instead, he demanded that I go back to my doctor to obtain a new script. When I expressed my concerns about discontinuing my chronic anti-depression medication, he responded rudely and belittled my request. It was only after my persistence that he reluctantly agreed to check the file, but he claimed that I could not speak to the manager as she was on leave. I find it unacceptable that there was no designated person in charge in the absence of the manager. To add insult to injury, Mr. du Plessis informed me that he would ask the manager, who was supposedly on leave, to call me. This lack of accountability and the dismissive behavior of Mr. du Plessis only exacerbated my frustration. Furthermore, when I asked if I could purchase a single anti-depression pill until I obtained a new script, Mr. du Plessis refused, citing uncer*****y about my prescription. It is important to note that I have been obtaining this medication exclusively from Dis-Chem Three Rivers for several years without any issues. It is disheartening to see the lack of consideration and compassion displayed by Mr. du Plessis towards a long-standing customer. I am not the only customer who has experienced such unhelpful and rude behavior from the pharmacist at Three Rivers Dis-Chem. Several months ago, there were other customers who also expressed their dissatisfaction with the Dis-chem Three Rivers pharmacist's conduct. It is evident that there is a recurring issue that needs to be addressed promptly. I kindly request your intervention in this matter. I hope that Hello Peter can investigate this complaint thoroughly and take appropriate action to rectify the situation. I believe it is crucial to address the conduct of Mr. du Plessis and ensure that customers are treated with respect, empathy, and professionalism when seeking assistance with their healthcare needs.
0 replies
31 months ago
Excellent lecturer at Regent Business school
I would like to take a moment to express my deep gratitude and admiration for our esteemed lecturers. Their passion for education is palpable, and their efforts have made a lasting impact on our academic journey. Regent Lecturer Ashraf Hansrot: Ashraf went above and beyond by dedicating his entire long weekend to diligently mark our assignments. His responsiveness to emails was remarkable, offering timely guidance and support to address our questions. Dr. Marilene van Biljon (formerly BCOM accounting lecturer, now working with honor and MBA students): Marilene's lightning-fast response to my emails, coupled with her willingness to help with accounting concepts, left a lasting impression. Despite her responsibilities with honor and MBA students, she continued to provide invaluable support to BCOM students like me. Casim (our new accounting lecturer): Casim's unwavering commitment to our learning journey was evident in the additional effort he invested. He created comprehensive recordings to clarify assignment guidelines, explaining them step by step, which greatly aided our understanding. These lecturers consistently go the extra mile to assist students, demonstrating their dedication to fostering a positive learning environment. Their exceptional teaching skills and dedication are a true valuable asset to Regent University. Thank you. Kiettie van Staden.
131 replies
Review Distribution
5 Star
9 (40.90909090909091%)
4 Star
1 (4.545454545454546%)
3 Star
0 (0%)
2 Star
1 (4.545454545454546%)
1 Star
11 (50%)