Regent Business School
Claimed Business
Regent Business School
Claimed Business
53 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Regent Business School faces severe and widespread criticism across nearly every aspect of the student experience. Customers consistently report being ignored by student support, experiencing botched registrations, delayed results and completion letters, unresolved payment allocations, and punitive fee practices. While rare positive mentions highlight individual staff members who go above and beyond, the overall pattern reflects deep systemic failures in administration, finance, and communication.
Top Strengths:
- •Teaching & Academic Support: A small number of students praise specific lecturers by name as exceptional and inspiring, with well-structured webinars and genuine care for student learning. However, the overwhelming majority report absent or unresponsive academic support.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#2Ranked In Schools
46h 25mReply Time
-64 NPSUnlikely
Replied to 47% of negative reviews
Reply time on negative reviews: 46 hours 25 min
TrustIndex
0
Ranking
#2
in Schools
Avg Reply
46h 25m
NPS Score
-64
Recommended: Unlikely
Replied to 47% of negative reviews
Reply time on negative reviews: 46 hours 25 min
Review Distribution
1.2|53 Reviews
May '25 - Apr '26
5(2.1%)
4(0%)
3(0%)
2(6.4%)
1(91.5%)
5(2.1%)
4(0%)
3(0%)
2(6.4%)
1(91.5%)
Recent reviews (53)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCD
Courtney D
1 reviews | Active since Jan 2020
5 Mar 2026, 21:38
"highly frustrated BCom Law first year student"
Over the past months, I have encountered persistent technical issues—particularly with the assignment submission system, which is frequently inaccessible. These disruptions have caused repeated delays in submitting my work, despite my efforts to meet deadlines. Additionally, I have found the communication channels to be ineffective. My queries, concerns, and requests for support have gone unanswered, leaving me without the necessary guidance to progress confidently in my studies. "highly frustrated BCom Law first year student"The cancelation process what's frustrating me, I'm still waiting feedback.
Helpful (0)
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Courtney D
1 reviews | Active since Jan 2020
5 Mar 2026, 21:38
"highly frustrated BCom Law first year student"
Over the past months, I have encountered persistent technical issues—particularly with the assignment submission system, which is frequently inaccessible. These disruptions have caused repeated delays in submitting my work, despite my efforts to meet deadlines. Additionally, I have found the communication channels to be ineffective. My queries, concerns, and requests for support have gone unanswered, leaving me without the necessary guidance to progress confidently in my studies. "highly frustrated BCom Law first year student"The cancelation process what's frustrating me, I'm still waiting feedback.
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Nadine P
1 reviews | Active since Jan 2020
18 Feb 2026, 07:52
Support Standards Have Declined Significantly
I have been a student at Regent Business School since 2023. My experience during the earlier part of my studies was generally satisfactory, and the support services were reasonably responsive. Thus why not rating a "one" star. However, over the past year, particularly while trying to complete my final semester, the experience has been extremely disappointing and frustrating. The level of support I have received has declined significantly. Communication is inconsistent, follow-ups are poor, and there appears to be very little attention given to individual student circumstances. Instead of carefully assessing situations, responses often feel generic and rushed, with decisions made without proper evaluation. As a working student who pays significant fees, I expected a higher standard of professionalism and accountability. If this is the level of service being provided to students who are investing both financially and personally in their education, it raises serious concerns about the institution’s direction and commitment to student success. I strongly recommend that management prioritise improved training for support staff, particularly in customer service, critical thinking, and case-by-case assessment. Students deserve thoughtful, competent assistance, especially when navigating their final stages of study. Despite the challenges I experienced, I would like to sincerely acknowledge and thank the two individuals who eventually assisted me after I escalated the matter. Once I was able to reach someone with the authority to properly assess my situation, the matter was handled with professionalism and care. Their willingness to investigate thoroughly and apply sound judgement made a significant difference. I truly appreciate their support.
Helpful (0)
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Nadine P
1 reviews | Active since Jan 2020
18 Feb 2026, 07:52
Support Standards Have Declined Significantly
I have been a student at Regent Business School since 2023. My experience during the earlier part of my studies was generally satisfactory, and the support services were reasonably responsive. Thus why not rating a "one" star. However, over the past year, particularly while trying to complete my final semester, the experience has been extremely disappointing and frustrating. The level of support I have received has declined significantly. Communication is inconsistent, follow-ups are poor, and there appears to be very little attention given to individual student circumstances. Instead of carefully assessing situations, responses often feel generic and rushed, with decisions made without proper evaluation. As a working student who pays significant fees, I expected a higher standard of professionalism and accountability. If this is the level of service being provided to students who are investing both financially and personally in their education, it raises serious concerns about the institution’s direction and commitment to student success. I strongly recommend that management prioritise improved training for support staff, particularly in customer service, critical thinking, and case-by-case assessment. Students deserve thoughtful, competent assistance, especially when navigating their final stages of study. Despite the challenges I experienced, I would like to sincerely acknowledge and thank the two individuals who eventually assisted me after I escalated the matter. Once I was able to reach someone with the authority to properly assess my situation, the matter was handled with professionalism and care. Their willingness to investigate thoroughly and apply sound judgement made a significant difference. I truly appreciate their support.
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Claudia F
1 reviews | Active since Jan 2020
17 Feb 2026, 15:43
Pathetic service from the support team and the institution as a whole
I cannot express the amount of regret I am filled with for having considered registering with Regent. This institution is *********** to it's core! The registration process on it's own is completely unpleasant for someone that's paid registration fees, they have zero sense of urgency! Every single person is pathetic at their job at Regent, from student advisor that registers you to the support team. As a new student you're expected to liaise with the support team with support queries, the support department will not respond to any of the queries you raise, whether it's through their studentsupport@regent.ac.za mail (regardless of the countless follow-ups you send, no one responds), their bot system on their website (it will show that an agent is online, but will not respond to you or they're contact number (their answering machine will say they will call you back, no need to be on hold, but they won't call back). Every single platform you reach out to for assistance will display the uselessness of this institution. As it is I'm dreading how much of an unpleasant this academic year will be for me with Regent if this is the beginning. All I am trying to do at this point is just access their student portal, of which the details I was asked to use aren't going through. I have no idea when the curriculum starts and when I'm writing exams with all these delays from their side. I definitely would not recommend Regent Business School to anybody unless they have money and energy to waste.
Helpful (0)
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Claudia F
1 reviews | Active since Jan 2020
17 Feb 2026, 15:43
Pathetic service from the support team and the institution as a whole
I cannot express the amount of regret I am filled with for having considered registering with Regent. This institution is *********** to it's core! The registration process on it's own is completely unpleasant for someone that's paid registration fees, they have zero sense of urgency! Every single person is pathetic at their job at Regent, from student advisor that registers you to the support team. As a new student you're expected to liaise with the support team with support queries, the support department will not respond to any of the queries you raise, whether it's through their studentsupport@regent.ac.za mail (regardless of the countless follow-ups you send, no one responds), their bot system on their website (it will show that an agent is online, but will not respond to you or they're contact number (their answering machine will say they will call you back, no need to be on hold, but they won't call back). Every single platform you reach out to for assistance will display the uselessness of this institution. As it is I'm dreading how much of an unpleasant this academic year will be for me with Regent if this is the beginning. All I am trying to do at this point is just access their student portal, of which the details I was asked to use aren't going through. I have no idea when the curriculum starts and when I'm writing exams with all these delays from their side. I definitely would not recommend Regent Business School to anybody unless they have money and energy to waste.
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Replies (0)DS
Daniel S
1 reviews | Active since Jan 2020
12 Feb 2026, 07:28
Outstanding Completion Letter
I am writing to formally express my deep disappointment and frustration regarding the continued delay in receiving my completion letter. Today is 12 February 2026, and despite numerous follow-ups since December 2025, I have still not received this essential document. During my period of study, I was consistently reminded of outstanding fees and was, on three separate occasions, threatened with being handed over should payment not be made. I ensured that all fees were settled in full and on time. Now that I have successfully completed my degree and all payments are up to date, I find it both unfair and disheartening that I must repeatedly follow up for a completion letter that should have been issued without delay. I was initially informed that completion letters would be issued at the end of December 2025 or early January 2026. While I did receive my results, no completion letter was provided. Upon following up, I was then advised that the letter would be issued by the end of January 2026. We are now well into February, and I have yet to receive any formal communication or the required document. This delay is directly affecting my professional progress. I am required to submit my completion letter to my employer as part of discussions regarding my new contract. Due to the ongoing delay, I remain on my current salary, which is both financially and professionally prejudicial. I find it extremely concerning that responses take 5–7 days, often with inconsistent information. As a student who has paid substantial tuition fees and met all financial obligations, I expected greater efficiency, professionalism, and respect. I request that my completion letter be issued and sent to me before the end of this week. Kindly treat this matter as urgent.
Helpful (0)
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Daniel S
1 reviews | Active since Jan 2020
12 Feb 2026, 07:28
Outstanding Completion Letter
I am writing to formally express my deep disappointment and frustration regarding the continued delay in receiving my completion letter. Today is 12 February 2026, and despite numerous follow-ups since December 2025, I have still not received this essential document. During my period of study, I was consistently reminded of outstanding fees and was, on three separate occasions, threatened with being handed over should payment not be made. I ensured that all fees were settled in full and on time. Now that I have successfully completed my degree and all payments are up to date, I find it both unfair and disheartening that I must repeatedly follow up for a completion letter that should have been issued without delay. I was initially informed that completion letters would be issued at the end of December 2025 or early January 2026. While I did receive my results, no completion letter was provided. Upon following up, I was then advised that the letter would be issued by the end of January 2026. We are now well into February, and I have yet to receive any formal communication or the required document. This delay is directly affecting my professional progress. I am required to submit my completion letter to my employer as part of discussions regarding my new contract. Due to the ongoing delay, I remain on my current salary, which is both financially and professionally prejudicial. I find it extremely concerning that responses take 5–7 days, often with inconsistent information. As a student who has paid substantial tuition fees and met all financial obligations, I expected greater efficiency, professionalism, and respect. I request that my completion letter be issued and sent to me before the end of this week. Kindly treat this matter as urgent.
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Replies (0)sT
shenay T
1 reviews | Active since Jan 2020
6 Feb 2026, 10:12
RESULTS OUTSTANDING/UNABLE TO REGISTER
At this point I would not recommend anyone to study at Regent Business School - I don't even think they deserve the one star. Wrote supplementary exams on 16 January 2026, 6 February 2026 still awaiting results. Followed up with them I was told that I would just have to wait. Spoke to a senior individual, my call got cut in the middle of the conversation. I am unable to register and am studying under a sponsorship whereby they require the proof of registration and their due date is on 6 February 2026. They could care less about you losing your sponsorship. They do lack customer service
Helpful (0)
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shenay T
1 reviews | Active since Jan 2020
6 Feb 2026, 10:12
RESULTS OUTSTANDING/UNABLE TO REGISTER
At this point I would not recommend anyone to study at Regent Business School - I don't even think they deserve the one star. Wrote supplementary exams on 16 January 2026, 6 February 2026 still awaiting results. Followed up with them I was told that I would just have to wait. Spoke to a senior individual, my call got cut in the middle of the conversation. I am unable to register and am studying under a sponsorship whereby they require the proof of registration and their due date is on 6 February 2026. They could care less about you losing your sponsorship. They do lack customer service
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Jessica D
1 reviews | Active since Jan 2020
4 Feb 2026, 17:46
Lack of customer service
I have emailed Michelle Padayache regarding the updated invoice so that I can register and send it to my department’s bursary section. Believe me, you will beg to be serviced at Regent. When you are still a new student, they will definitely assist you, but from second year onwards, you are on your own. It’s very sad, shem—they don’t care. Imagine having to beg for a simple invoice. Don’t they look at their emails, and how can one person handle all students’ finance enquiries?
Helpful (0)
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Jessica D
1 reviews | Active since Jan 2020
4 Feb 2026, 17:46
Lack of customer service
I have emailed Michelle Padayache regarding the updated invoice so that I can register and send it to my department’s bursary section. Believe me, you will beg to be serviced at Regent. When you are still a new student, they will definitely assist you, but from second year onwards, you are on your own. It’s very sad, shem—they don’t care. Imagine having to beg for a simple invoice. Don’t they look at their emails, and how can one person handle all students’ finance enquiries?
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Sanelisiwe M
1 reviews | Active since Jan 2020
3 Feb 2026, 17:28
*********
I am writing to formally lodge a complaint regarding the assessment and marking process of my Project Research module for the Bachelor of Commerce Honours programme. I submitted my research project on 25 October 2025, ahead of the stipulated submission deadline of 30 October 2025. Following submission, I made numerous attempts via calls and emails to obtain my outstanding results, as this was the only module for which results had not been released. Unfortunately, these attempts went unanswered. On 14 January 2026, I received correspondence from Ms Portia Ntetha, advising that my paper had been reviewed and that the incorrect format had been used. I was instructed to transfer my work into the correct format, attend to the required amendments, and resubmit by 30 January 2026. I comp**** with this instruction and submitted my revised paper on the evening of Tuesday, 27 January 2026. On Friday, 30 January 2026, at midday, Dr Mthembu contacted me to advise that the paper was not to his satisfaction and that he would send it back once he had completed his notes. On Saturday, 31 January 2026, at approximately 19:46, Dr Mthembu contacted me again from his private line and presented me with the following two options: 1. He would send back the paper with his notes; however, the due date had already passed. 2. I could pay R6,000 for him to attend to the amendments on my behalf, on condition that I email Ms Ntetha to withdraw from the May 2026 graduation, deregister, and re-register while he amends the paper. I raised my concern that withdrawing without allowing the paper to be formally marked would still require me to re-register, whereas submitting the paper could result in either a pass or a fail. If I passed, the payment would have been unnecessary; if I failed, I would still have to re-register. Based on this, I chose to proceed with submission. I was further advised that should I submit the paper as it was, he would be required to write a report stating that the paper was not to his satisfaction. I was urged not to make a rushed decision and to email Ms Ntetha first, after which an agreement would be reached pending feedback from Ms Ntetha. I subsequently emailed Ms Ntetha to seek clarity on the applicable due date and emailed Dr Mthembu privately to confirm my decision to submit the paper, as the options presented were not suitable to me. I now seek clarity on when my paper was reviewed, particularly given that my decision to submit the paper as it was was only communicated on Monday. I am concerned that the fail may have been awarded prematurely. Dr Mthembu indicated that reviewing the paper would take approximately two to three days, yet I struggle to understand how a mark could have been finalised in less than 24 hours. This sequence of events has led me to feel that the fail may have been influenced by my inability to pay the R6,000 requested for amendments. I respectfully request transparency in this matter and ask that you provide me with the marked version of my paper, clearly indicating the areas where I did not meet the required standard. I am not opposed to redoing the paper or attending to the necessary amendments. However, I do believe that the marking process was unfair, and I respectfully request clarity, transparency, and a review of how this assessment was handled. I trust that this matter will be treated with the seriousness it deserves and look forward to your response.
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Sanelisiwe M
1 reviews | Active since Jan 2020
3 Feb 2026, 17:28
*********
I am writing to formally lodge a complaint regarding the assessment and marking process of my Project Research module for the Bachelor of Commerce Honours programme. I submitted my research project on 25 October 2025, ahead of the stipulated submission deadline of 30 October 2025. Following submission, I made numerous attempts via calls and emails to obtain my outstanding results, as this was the only module for which results had not been released. Unfortunately, these attempts went unanswered. On 14 January 2026, I received correspondence from Ms Portia Ntetha, advising that my paper had been reviewed and that the incorrect format had been used. I was instructed to transfer my work into the correct format, attend to the required amendments, and resubmit by 30 January 2026. I comp**** with this instruction and submitted my revised paper on the evening of Tuesday, 27 January 2026. On Friday, 30 January 2026, at midday, Dr Mthembu contacted me to advise that the paper was not to his satisfaction and that he would send it back once he had completed his notes. On Saturday, 31 January 2026, at approximately 19:46, Dr Mthembu contacted me again from his private line and presented me with the following two options: 1. He would send back the paper with his notes; however, the due date had already passed. 2. I could pay R6,000 for him to attend to the amendments on my behalf, on condition that I email Ms Ntetha to withdraw from the May 2026 graduation, deregister, and re-register while he amends the paper. I raised my concern that withdrawing without allowing the paper to be formally marked would still require me to re-register, whereas submitting the paper could result in either a pass or a fail. If I passed, the payment would have been unnecessary; if I failed, I would still have to re-register. Based on this, I chose to proceed with submission. I was further advised that should I submit the paper as it was, he would be required to write a report stating that the paper was not to his satisfaction. I was urged not to make a rushed decision and to email Ms Ntetha first, after which an agreement would be reached pending feedback from Ms Ntetha. I subsequently emailed Ms Ntetha to seek clarity on the applicable due date and emailed Dr Mthembu privately to confirm my decision to submit the paper, as the options presented were not suitable to me. I now seek clarity on when my paper was reviewed, particularly given that my decision to submit the paper as it was was only communicated on Monday. I am concerned that the fail may have been awarded prematurely. Dr Mthembu indicated that reviewing the paper would take approximately two to three days, yet I struggle to understand how a mark could have been finalised in less than 24 hours. This sequence of events has led me to feel that the fail may have been influenced by my inability to pay the R6,000 requested for amendments. I respectfully request transparency in this matter and ask that you provide me with the marked version of my paper, clearly indicating the areas where I did not meet the required standard. I am not opposed to redoing the paper or attending to the necessary amendments. However, I do believe that the marking process was unfair, and I respectfully request clarity, transparency, and a review of how this assessment was handled. I trust that this matter will be treated with the seriousness it deserves and look forward to your response.
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