NP
Nadine P
Active since Mar 2019
16
Reviews
0
Industries
Reviews
16 reviews1 month ago
AbsaAvaf took double instalment
Double payment on my vehicle instalment taken and no response from them!! This had put me in a very dire situation and they don’t care!!! This is over R5k extra that I as a single mother don’t have. I have sent proof four times now and no assistance received.
53 replies
1 month ago
Duplicate Instalment Debited
Multiple incorrect debits were taken from my account, resulting in thousands of rands being deducted unnecessarily. This is not a small inconvenience; these are significant amounts of money being taken from my account, and I cannot afford duplicate payments. What makes this even more frustrating is that FinChoice used to respond quickly and resolve issues efficiently, but this time there has been no urgency or proper assistance, even though the situation requires immediate attention. Customers rely on financial service providers to manage payments responsibly. When errors happen, they should be acknowledged and corrected immediately. At this stage, I am still waiting for the incorrect debits to be refunded. I sincerely hope someone from FinChoice sees this and takes urgent action to resolve the matter.
106 replies
2 months ago
Support Standards Have Declined Significantly
I have been a student at Regent Business School since 2023. My experience during the earlier part of my studies was generally satisfactory, and the support services were reasonably responsive. Thus why not rating a "one" star. However, over the past year, particularly while trying to complete my final semester, the experience has been extremely disappointing and frustrating. The level of support I have received has declined significantly. Communication is inconsistent, follow-ups are poor, and there appears to be very little attention given to individual student circumstances. Instead of carefully assessing situations, responses often feel generic and rushed, with decisions made without proper evaluation. As a working student who pays significant fees, I expected a higher standard of professionalism and accountability. If this is the level of service being provided to students who are investing both financially and personally in their education, it raises serious concerns about the institution’s direction and commitment to student success. I strongly recommend that management prioritise improved training for support staff, particularly in customer service, critical thinking, and case-by-case assessment. Students deserve thoughtful, competent assistance, especially when navigating their final stages of study. Despite the challenges I experienced, I would like to sincerely acknowledge and thank the two individuals who eventually assisted me after I escalated the matter. Once I was able to reach someone with the authority to properly assess my situation, the matter was handled with professionalism and care. Their willingness to investigate thoroughly and apply sound judgement made a significant difference. I truly appreciate their support.
0 replies
5 months ago
Parcel missing now for 7 days - Worst experience
I am so disappointed. I have received parcels from them many times; they are definitely not the fastest courier service, but at least they deliver. I have had no update on my parcel for almost 7 days. And it is a birthday present for my daughter. Their whatsapp robot is the worst ever, and no one answers their phones.
0 replies
8 months ago
Please stop calling!
I do not want to write a bad review, but I did a quote on 20 June, and ever since I have been bombarded with phone calls daily from your call centre. I have kindly asked so many agents to please stop calling me and take my name off your calling list, which they promised to do. I have no idea how to reach you otherwise, but please, this is coming down to harassment.
53 replies
8 months ago
Worst Courier to use
Why are we stuck with couriers that cannot do a job? This is the longest I have waited for a parcel from Temu, with hardly any updates. Been on the same departure from JHB to CT for the past 4 days, what are they using? TEMU is going to lose clients, I have ordered over 10 times past two months and never experienced this horrific service. Worst website ever, is this a ****????
0 replies
22 months ago
I had an issue with ...
I had an issue with my debit order not going off and Delarno Osman kindly assisted me with rescheduling my debit order.
53 replies
26 months ago
Great, friendly, and...
Great, friendly, and very helpful service from King Price and agent Rowayne Hartze!
56 replies
41 months ago
No Feedback/Customer Service
I have paid my account in full on the 6th of December, I have ever since been trying to get hold of Teljoy to confirm that payment has been received. They were very quick to list me as Fraudulent, but at this moment I feel like I have been scammed!
132 replies
42 months ago
Worst Customer Service Ever
BE WARNED AND BE VERY CAREFUL!!!! Worst customer service ever!!! Guess they don't need business. I applied for an account online, submitted all my documents with the whatsapp app, email etc. Answered calls, resubmitted information again, went into the store and was told they could not assist as it was a Sunday, AND now after ALL of this, 15 days later with NO feedback from them, I discover a fraudulent entry on my Credit report. Only after I applied for an account with them. NO one else, I don't have accounts. So be very careful when you submit your forms to any shop with TFG, don't even waist your time.
396 replies
Review Distribution
5 Star
2 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (18.75%)
1 Star
11 (68.75%)