Appalling service from Ford Vereeniging, 3 months later I still haven't gotten my refund.

In February 2021 I went Ford Vereeniging to get to buy a service kit for my Ford Eco Sport, after waiting for almost 3 weeks for the kit, I went to the store to cancel because I could not wait any longer with a car that needed to be serviced ASAP. I was told to bring prove of my banking details and a copy of my ID, which I found strange but gave them the paper work they asked for. From then on I called every week for feedback and was told every time that the money will be deposited the following week and that it was taking them weeks because there was a lot of administration involved in order for me to get my money back. In May I received I call from Ford telling me that I need to collect the plugs, unfortunately they where not able to cancel the order in time. 3 MONTHS LATER after I had canceled and asked for a refund!!!. Today I personally went to the Ford and asked for the manager Nadia, who told me that she is still busy filling in forms for my refund. I have never came across such incompetence and carelessness.