POOR AFTERSALES SERVICE

I traded my 2012 Ranger on 30 September 2020 for a new (2020) Ranger at Ford Vereeniging. They were supposed to hand me the security labels for the keys as per the owner's manual (page 27) which never happened. Every time I contacted the sales manager, he came up with all kinds of excuses and tall stories, blaming Ford and blaming COVID. Then I got another surprise. The Ranger that I traded on 30 September 2020 was going through toll gates on 23 and 26 October 2020. This means that Ford Vereeniging did not take that vehicle off my name. Again I got empty promises from the manager at Ford Vereeniging. (never heard from him again). I turned to Ford's brand manager for help. The first e-mail was sent on 2 February 2021. To date (15 March 2021) nobody came to light to give feedback or tried to solve the problem. Worst customer service ever.