Forest Lodge St Lucia - Micro Racism

We made a booking for 2 rooms, and later cancelled the fillowing day, sent a email to the establishment, but there was no response from them, it was not until we phoned them that we recieved any attention, we told the receptionist that on the website it was indicated that full refund is possible before October 23rd 2018, however, the recptionist denied this insisting that only 30% refund is possible. When we queried this she furher insisted that there is a 30% refund 60 days prior to arrival. We made it clear that the cancellation was made before the 60 day stipulation. She got angry and start hurling racial and belittling insults . This is a 4 star rated establishment and it is such a shame that we still have white racists in South Africa. We are quite disgusted with this type of behaviour and will never recommend this place called Forest Lodge in St Lucia Kzn to anyone.